dunganick Posted May 8, 2007 Report Share Posted May 8, 2007 my point is that as a salesman with companys such as pc world, currys, dixons blah blah.... they have a system which they use, you cant actualy do anything other than follow the system. The only way that there can be a problem is a member of staff who'm is not familiar with what to do. However if there is a problem the customer just needs to ask for management who'm will reffer them to litegation. pc world is somewhat unique in the in store service they offer, requiring very highly trained staff, which is very hard to come by at the rates they get paid trust me. However pc world as a store i will maintain is not as bad as some may make out. Not to say there arnt cases of unexceptable customer service, as there are with all companies. Just that pc world is a very large company in this country. Quote Link to comment Share on other sites More sharing options...
pin Posted May 8, 2007 Report Share Posted May 8, 2007 DCG retail is PC World, where PIN worked! lol Careful student boy :unsure: I never said I worked for PC World now did I? I worked for DSG Retail. Quote Link to comment Share on other sites More sharing options...
dunganick Posted May 8, 2007 Report Share Posted May 8, 2007 DCG retail is PC World, where PIN worked! lol Careful student boy I never said I worked for PC World now did I? I worked for DSG Retail. DSG is more companies than you can imagine :unsure: in 27 different countries blah blah blah...... Quote Link to comment Share on other sites More sharing options...
Poacher Posted May 8, 2007 Report Share Posted May 8, 2007 Get a Dell, that what i'm using now, my brother has one too and they are well priced, solid little machines perfectly capable and last a good time :unsure: P.S don't go to PC world its a whole load of (add expletive) IMHO Quote Link to comment Share on other sites More sharing options...
naddan28 Posted May 8, 2007 Report Share Posted May 8, 2007 DCG retail is PC World, where PIN worked! lol Careful student boy :unsure: I never said I worked for PC World now did I? I worked for DSG Retail. No pin but I couldn't be bothered to distinguish between PC World being a controlled subsidary of DSG Retail etc! As for more companies than I can imagine, unfortunately us accounting students have boundless imaginations in area's like companies! Also, PC World's staff are not highly skilled and mostly quite thick. As for not being able to do anything than stick to a system, thats wrong! Believe me in retail if someone kicks up enough fuss and is important enough you would be amazed to see what managers can "suddenly" do. I have regularly given customers additional discounts or exchanged products etc when the case has dictated it. Quote Link to comment Share on other sites More sharing options...
dunganick Posted May 8, 2007 Report Share Posted May 8, 2007 DCG retail is PC World, where PIN worked! lol Careful student boy I never said I worked for PC World now did I? I worked for DSG Retail. No pin but I couldn't be bothered to distinguish between PC World being a controlled subsidary of DSG Retail etc! As for more companies than I can imagine, unfortunately us accounting students have boundless imaginations in area's like companies! Also, PC World's staff are not highly skilled and mostly quite thick. As for not being able to do anything than stick to a system, thats wrong! Believe me in retail if someone kicks up enough fuss and is important enough you would be amazed to see what managers can "suddenly" do. I have regularly given customers additional discounts or exchanged products etc when the case has dictated it. well pc world has a system where they litterally enter things into a computer and it does it. so who do you work for :unsure: Quote Link to comment Share on other sites More sharing options...
pin Posted May 8, 2007 Report Share Posted May 8, 2007 Unfortunately in computer retail the knowledgeable customer is like rocking horse ****. If you knew what you were talking about you wouldn't set foot in PC World unless they had some insane deal on or something. Since the above is fact lets look into 99% of "issues" the staff deal with. Mostly people being completely and utterly unable to drive their PC/Scanner/Printer/Peripheral. Take for example a car showroom. You can walk in and buy a car, you don't need a driving licence or need to provide any proof you can actually drive. Drive it out of there and into a kerb/wall/other car/whatever and you wouldn't take it back to the garage and try and blame them would you? So why do people do that with PC's? Spare a thought for them, dealing with thick ####s all day long saps your will to live. Quote Link to comment Share on other sites More sharing options...
naddan28 Posted May 8, 2007 Report Share Posted May 8, 2007 DCG retail is PC World, where PIN worked! lol Careful student boy I never said I worked for PC World now did I? I worked for DSG Retail. No pin but I couldn't be bothered to distinguish between PC World being a controlled subsidary of DSG Retail etc! As for more companies than I can imagine, unfortunately us accounting students have boundless imaginations in area's like companies! Also, PC World's staff are not highly skilled and mostly quite thick. As for not being able to do anything than stick to a system, thats wrong! Believe me in retail if someone kicks up enough fuss and is important enough you would be amazed to see what managers can "suddenly" do. I have regularly given customers additional discounts or exchanged products etc when the case has dictated it. well pc world has a system where they litterally enter things into a computer and it does it. so who do you work for :unsure: I work at Debenham's and I bet you on a PC World till the "% Discount" button or something similiar exists! I know this because in the end my gf was not only given a new laptop but a new bag and Norton Antivirus, as her old bag didn't fit and the anti virus was lost on the old laptop. So the manager must have found that button! At my work we have different till codes with different user access levels, supervisors & certain sales staff can give discounts, open tills, cash up etc. "Normal" staff cant do any of the above! Quote Link to comment Share on other sites More sharing options...
pin Posted May 8, 2007 Report Share Posted May 8, 2007 You missed the point naddan :unsure: Nic is saying "they didn't have to do that" and they didn't. Companies can make mistakes, sending something off for repair that comes back the same way isn't uncommon. In fact i'd doubt it even went, or got looked at. I've dealt with countless similar situations where hasty "on the spot" "lets have a quick stab we screwed up hope its something simple" type things loads of times. If the particular manager was so inept that he though his company was in some way in breach of the Sale of goods act, or sale of goods act (implied terms) then perhaps he would panic in this way and decide to "buy" the business. In my experience business and commercial customers respect other professionals who know their job and stand their ground, not choosing the easy way out and throwing profit at the problem to cover up for incompetence. Quote Link to comment Share on other sites More sharing options...
dunganick Posted May 8, 2007 Report Share Posted May 8, 2007 well i can say pretty confidently that the discount button does exist. However discount is typically something given when selling, not when something is broken. Pc world uses a set system to process returns, the only problems there should be with this are the staff not being trained correctly and the customer wanting what they cant have. (warrenty after its expired etc...) pc worlds' clearance stock still represents great value in my opinion and i would quite happily buy any clearance stock from them again. My opinion on their prices on new, is not quite hte same, however the staff are innocent, they are mostly people like yourselves just earning a living, most come on for a few years and leave as soon as they are properly trained. Quote Link to comment Share on other sites More sharing options...
naddan28 Posted May 8, 2007 Report Share Posted May 8, 2007 well i can say pretty confidently that the discount button does exist. However discount is typically something given when selling, not when something is broken. Pc world uses a set system to process returns, the only problems there should be with this are the staff not being trained correctly and the customer wanting what they cant have. (warrenty after its expired etc...) pc worlds' clearance stock still represents great value in my opinion and i would quite happily buy any clearance stock from them again. My opinion on their prices on new, is not quite hte same, however the staff are innocent, they are mostly people like yourselves just earning a living, most come on for a few years and leave as soon as they are properly trained. I don't blame the sales assistants (they don't set policy) but unfortuntaly they do bare the brunt of people's frustrations! Pin, my gf's case was a simple case of a company trying to get away with as much as poss, only when I & her dad stepped in did they begin to back down. She is having the same prob with vodafone who refused to deal with her broken phone (after 3 months of warranty), incidently my fone (same on!) has broken in the same manor, I walked in spoke to the manager and now he has phoned the manufacurers and is sorting it. Unfortunately bless her, the little innocent blondie act doesn't help in shops! Quote Link to comment Share on other sites More sharing options...
pin Posted May 10, 2007 Report Share Posted May 10, 2007 http://www.ebuyer.com/customer/products/in...duct_uid=123093 Not a bad deal at all that, nice screen on it, and no Vista Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.