Starlight nv

[dad]

Freind of mine bought a £1700 nv from the shooting show 4 weeks ago paid £500 deposit and told about a week he has been struggling to make contact with guy who took order. Should he be worried.

[Dougy]

No.

Try ringing again. Very helpful although not the best on the customer service side.

But a decent bunch.

[Smartman]

I personally would be quite concerned. However, I suppose one needs to ask some basic questions in order to ascertain whether it is poor admin or a con.

First off, was the seller a legitimate exhibitor/seller? Did they have an official stand etc or was the deal done elsewhere eg in a carpark, cafe etc?

What paperwork did your mate receive there and then eg a receipt and what was specified on it? Does it look official and does the company name and individual seller's name appear on it? You can then make checks ref.whether this company is legit and whether the seller is an employee of them etc.

If the answers so far aren't promising, you could also contact the shooting show organisers/admin team to establish what they know of the seller etc

If looks like it's a legitimate/genuine company, it could just be a mess up or very inefficient employee. A telephone call to the manager/owner might be required to get things moving.

 

If it ends looking like a con, then your mate could explore options of trying to get his money back from the card company if he paid by credit card etc.

.....

Hopefully this will have a happy ending.

 

It did get me thinking of some of the old con tricks out there. I remember when a builder friend was doing some work for me when a van stopped outside and the guy told the builder he had just finished at a sales exhibition and he had some Makita tools that he wanted to get rid of and hence could do them at a knock down price. My mate bought a drill but later confided in me that what it was clearly a knock off/counterfeit one.

[al4x]

Like dougy I've dealt with starlight, small company and far better on the phone. I get the feeling they don't hold lots of stock and build when they get orders. The plus point compared to most nv is they will service and repair their products.