Doc Holliday Posted January 24, 2018 Report Share Posted January 24, 2018 Has anyone had need to get FENSA involved where their replacement windows/doors are concerned? I have problems with mine when they were replaced some 4.5 years back. The bi-fold sounds like a ruddy owl when the wind is in a certain direction and one of the front door hinges has never been smooth, in spite if it being replaced twice. The guy has been out a few times but now it is almost impossible to get him to come and sort it. It's almost like he expects us to be grateful that he has been out a few times and, even though he hasn't managed to sort it, seems to think that's good enough. I called in to his shop before Christmas to find out when he was coming back, as they were ordering yet another hinge following their last visit back in October. He said it would be New Year and guess what...? So now I'm considering contacting FENSA but wondered what good they would be able to. My guess is it's the kind of organisation that he pays his annual dues to every year and they may give him a bit of a telling off but I'd like to hear from anyone who has had any experience with them. Quote Link to comment Share on other sites More sharing options...
figgy Posted January 24, 2018 Report Share Posted January 24, 2018 Give them a try. If they are anything like the other organizations and schemes not worth the paper its written on. Quote Link to comment Share on other sites More sharing options...
Brodie Posted January 24, 2018 Report Share Posted January 24, 2018 FENSA is, as I understand, purely an organisation which registers the installation with the local authority for Building Regs. Normally the installer provides his own guarantee insurance backed in case the business folds. Quote Link to comment Share on other sites More sharing options...
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