steve_b_wales Posted May 7, 2021 Report Share Posted May 7, 2021 I've been using the above for quite a while, when driving in my car. It's linked to my mobile phone via bluetooth. For some reason, when I try and 'call' someone, a message says 'sure, but first we have to unlock the device', and I can't continue the call. The stupid thing is that if I try it in my house, it works! I contacted Plantronics and spoke to a gentleman from India. According to him, there isn't an 'unlock' option on the earpiece, which I agree with. After suggesting various things, he gave up! Any idea's what can be causing this problem? I don't mind purchasing a new one, but would like to see if this issue can be resolved first. Quote Link to comment Share on other sites More sharing options...
amateur Posted May 7, 2021 Report Share Posted May 7, 2021 (edited) I have a Plantronics earpiece which works perfectly in the car. Are you using voice commands to initiate a call? If so, I can't help you, because I only answer the phone when I'm driving and phone folk when I have stopped. Edited May 7, 2021 by amateur Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted May 7, 2021 Author Report Share Posted May 7, 2021 6 minutes ago, amateur said: I have a Plantronics earpiece which works perfectly in the car. Are you using voice commands to initiate a call? If so, I can't help you, because I only answer the phone when I'm driving and phone folk when I have stopped. Yes, I am using voice commands, but only when I'm not actually driving. I'll get my wife to give me a ring when I'm on the way to work tonight. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted May 8, 2021 Author Report Share Posted May 8, 2021 Update: Well it receives incoming calls, but I cannot use a voice demand to contact someone when in my vehicle. Quote Link to comment Share on other sites More sharing options...
amateur Posted May 8, 2021 Report Share Posted May 8, 2021 52 minutes ago, steve_b_wales said: Update: Well it receives incoming calls, but I cannot use a voice demand to contact someone when in my vehicle. Seems like an excellent safety feature to me. Stop the car, switch the ignition off, dial the call. Problem solved! Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted May 8, 2021 Author Report Share Posted May 8, 2021 Just now, amateur said: Seems like an excellent safety feature to me. Stop the car, switch the ignition off, dial the call. Problem solved! I don't dial a call when driving. I only answer calls by just pressing a button. See post number 3! Quote Link to comment Share on other sites More sharing options...
ph5172 Posted May 8, 2021 Report Share Posted May 8, 2021 (edited) I had the exact problem. I returned it. I was told there was not The fiction to unlock the phone. mine would work with the phone unlocked. I have another brand now and have no issues Edited May 8, 2021 by ph5172 Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted May 8, 2021 Author Report Share Posted May 8, 2021 2 hours ago, ph5172 said: I had the exact problem. I returned it. I was told there was not The fiction to unlock the phone. mine would work with the phone unlocked. I have another brand now and have no issues What other have you got? Quote Link to comment Share on other sites More sharing options...
ph5172 Posted May 8, 2021 Report Share Posted May 8, 2021 9 hours ago, steve_b_wales said: What other have you got? Plantronics Explorer 55/50 and the model prior to that. occasionally it will bleep but voice command won’t work. Usually turning it off and on or re-pairing it with the phone works. I use mine all the time for calls unless I am out. I don’t like holding the phone to my ear as I struggle to hear it properly. It also allows me to do bits and bobs while chatting Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted May 18, 2021 Author Report Share Posted May 18, 2021 UPDATE: I bought a new bluetooth headset and tried that while parked up in my vehicle. I had the same message ' first we have to unlock your device'. I don't know what the hell is going wrong. With my original one, when I tried it in my wife's car, which was parked across the road from my house, it worked. It also worked when I tried it in my car, which was parked outside my house. It seems to me that for some reason, it's not picking up a signal somewhere. It's linked to my mobile phone via bluetooth. I'm now lost at what to do next???????? Quote Link to comment Share on other sites More sharing options...
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