pimpkiller Posted April 11, 2013 Report Share Posted April 11, 2013 If you bought it from a UK website or shop get onto them then you wont have all this problem. Quote Link to comment Share on other sites More sharing options...
al4x Posted April 11, 2013 Report Share Posted April 11, 2013 Will have a word with the senders and see if they will send another with correctly worded documentation. they might be able to correct the existing depending who they shipped it through, I know ours we can resubmit when customers have made a hash of filling them in. Usually its putting a high value on things thinking it makes a difference with insurance which it doesn't and then moaning when the customer the other end gets a substantial bill Quote Link to comment Share on other sites More sharing options...
Breastman Posted April 11, 2013 Report Share Posted April 11, 2013 (edited) Had a similar thing happen to me, a red-dot sight had to be returned to the US for replacement and even though the package was clearly marked 'Free Warranty Repair/replacement' on the way back the muppets still charged me! Had to fill in form BOR 286 and send it with a copy of the invoice and the customs label, took 12 weeks but i got it refunded and the £8 parcel force fee too Here's the form; https://www.gov.uk/importing-and-exporting-by-post/importing-by-post Edited April 11, 2013 by Breastman Quote Link to comment Share on other sites More sharing options...
old rooster Posted April 16, 2013 Author Report Share Posted April 16, 2013 Oh well I thought I'd give it a go and paid the charges, the bag was delivered and despite the sender in the USA telling me they knew how to document this sort of thing the customs declaration didn't mention it was a warranty replacement, which would have been easy enough to do. I've asked them to email me confirming that it is a warranty replacement so can then send that email in with all the other paperwork in the hope that common sense will prevail and I will get a refund. Am I being ludicrously optimistic? Got a nasty suspicion that I might be! LOL Quote Link to comment Share on other sites More sharing options...
12boreblue Posted April 16, 2013 Report Share Posted April 16, 2013 Surely if it's a replacement then there should be no vat as there is no charge, you should not be paying vat on something's value, othe wise you are paying vat twice? If I was you I would contact HMRC and claim it back! Quote Link to comment Share on other sites More sharing options...
old rooster Posted April 16, 2013 Author Report Share Posted April 16, 2013 Surely if it's a replacement then there should be no vat as there is no charge, you should not be paying vat on something's value, othe wise you are paying vat twice? If I was you I would contact HMRC and claim it back! My thoughts entirely! The sender has sent an email confirming that the item was a replacement free of charge under warranty and I've completed all the relevant forms so it will be interesting to see what the outcome is. I wouldn't mind betting that they will refuse to pay it back on the grounds that the original documentation was incorrect. It isn't that I can't afford to pay, it is merely a matter of principle, it isn't as though the revenue don't already do quite nicely out of me so I will make the claim. Quote Link to comment Share on other sites More sharing options...
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