Dunkield Posted April 6, 2017 Report Share Posted April 6, 2017 A while ago I bought a secondhand pair of Zeiss Victory T*FL's of eBay. When they arrived they were in as described, if not better condition but I got them sent into Zeiss for a makeover anyway as they offer this under warranty. I got them back and they had done a complete strip and clean and replaced the rain-guards as it had gone baggy, all FOC under warranty. Fast forward a year or two and after some pretty heavy use in the field I lost a lens cover crawling through thick undergrowth. Put an enquiry into Zeiss for the part number of the cover as I couldn't see it anywhere on the web only to get a reply back next day to ask for my address as they just post them out for nothing. I know they are expensive bins to start with, and I know the competition are snapping at the heels of the big three but I have to say the level of aftercare, even for secondhand kit is still something to be admired. Long may it continue. Quote Link to comment Share on other sites More sharing options...
Cosd Posted April 6, 2017 Report Share Posted April 6, 2017 A minuscule offering for such high return in perception for that company. Quote Link to comment Share on other sites More sharing options...
Dunkield Posted April 6, 2017 Author Report Share Posted April 6, 2017 What I like is apart from promoting their service Zeiss don't owe me a thing, the original owner sure, but not me. Quote Link to comment Share on other sites More sharing options...
mel b3 Posted April 6, 2017 Report Share Posted April 6, 2017 its always nice to hear of good customer service. Quote Link to comment Share on other sites More sharing options...
Kalahari Posted April 6, 2017 Report Share Posted April 6, 2017 Pretty much my experience with Zeiss as well. David. Quote Link to comment Share on other sites More sharing options...
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