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Laminate suppliers


Dunkield
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Thanks for the link Graham, but as some of you may or may not know or remember, I have had the Richards Microfit experience, there is write up of it in the DIY section somewhere.

Lead time used to be quoted at 8 weeks for anything non- standard, in American speak that means anything that isn't a remmy.

Actual lead time for my last stock was nearer 5 months and then it turned up with huge knot through it - and cracked.

I complained, and in all fairness they did ship me another stock as soon as they could FOC, but I got charged tax on that so it wasn't completely free, it turned up a month or so later.

These days they are busier than they were then, it is vitually impossible to get through on the phone and they don't answer email enquiries, I understand lead times are now even longer than they were before :good:

So, you may now understand why I am trying to find an alternative method of getting hold of a laminate stock.

 

Having said all that I am going to try once more to get hold of them again tonight, I may take a handfull of prozac first though...

 

What really annoys me is people with a small sized business that wants to be a medium sized business and they are just strangling it for the sake of employing a handfull of staff -madness.

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This could turn into a blog :lol:

 

So I waited by the phone yesterday afternoon, called RMS at 08:59 their time, recorded message "we are closed, call back after 9am"

Called back at 09:01, recored message "all lines are busy, voicemail box is full, please call back later - afternoons are better"

 

You can Fax and order, but there so much to discuss in terms of options I can't see how that can sensibly work, and if they call me back in the afternoon it will be in the middle of the night our time.

 

This isn't a RMS bashing thread, it is just so people who recommend their products know difficult they are to deal with.

I would still like another one of their stocks, but not at any price. . .

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