FatherandSon Posted May 1, 2014 Report Share Posted May 1, 2014 Has any body had experience with GDK? I bought a manual clay tap december with a next day delivery, it didnt arrive until approximately 4 or 5 days later. On Monday it broke so I phoned GDK and they asked for my receipt which I emailed with pictures. I was promised a new arm would be despatched on Tuesday for next day delivery. I waiting and no arm arrived so I tried ringing and it kept going to answer phone and it stated the mail box was full so I couldn't leave a message. I have emailed a number of times with no response, well today after another email I was asked to forward my address for a fourth time so they can get one despatched!! I'm so annoyed at their service!! Anyone else had dealings with GDK? Quote Link to comment Share on other sites More sharing options...
kiffy Posted May 1, 2014 Report Share Posted May 1, 2014 ive been tempted for some time to buy an auto trap from them as their prices are very good.. i know they wont be bowman quality but i wont use it to often so i dont mind.. but ive seen on here that some have had issues so never bothered Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted May 1, 2014 Report Share Posted May 1, 2014 Read this http://forums.pigeonwatch.co.uk/forums/topic/279766-gdk-automatic-clay-trap/ Quote Link to comment Share on other sites More sharing options...
Googleplex Posted May 1, 2014 Report Share Posted May 1, 2014 Write to them formally and keep a copy outline your complaint and sujest that if this is not resolved within 7 days tell them you will take further action, inclide a copy of your receipt, that should stir them into action, good luck. Quote Link to comment Share on other sites More sharing options...
kiffy Posted May 1, 2014 Report Share Posted May 1, 2014 Read this http://forums.pigeonwatch.co.uk/forums/topic/279766-gdk-automatic-clay-trap/ thats the thread i saw.. put me right off... would rather keep an eye out for a used bowman or similar quality now than buy a new gdk Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 1, 2014 Author Report Share Posted May 1, 2014 Read this http://forums.pigeonwatch.co.uk/forums/topic/279766-gdk-automatic-clay-trap/ Yep that sounds like the conpany im trying to deal with!! Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted May 1, 2014 Report Share Posted May 1, 2014 How did you pay? If by credit card then tell them if its not sorted you will report the not fit for purpose sale to them Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 2, 2014 Author Report Share Posted May 2, 2014 How did you pay? If by credit card then tell them if its not sorted you will report the not fit for purpose sale to them I paid via PayPal, Ill look into Paypals policy on returning items. I wouldnt mind so much if GDK had good customer service, but its been appalling. 4 times now Ive given my adress to get the part sent out. Even if they do send it out today I wont receive it until tuesday at the earliest due to the bank holiday. Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 2, 2014 Author Report Share Posted May 2, 2014 Now they won't return any of my calls or emails. Would my next step be Trading Standards? Quote Link to comment Share on other sites More sharing options...
aris Posted May 2, 2014 Report Share Posted May 2, 2014 https://www.paypal.com/uk/webapps/mpp/buyer-protection Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 2, 2014 Author Report Share Posted May 2, 2014 https://www.paypal.com/uk/webapps/mpp/buyer-protectionDone thank you for the link Quote Link to comment Share on other sites More sharing options...
did i miss Posted May 2, 2014 Report Share Posted May 2, 2014 Iv got a to mobile numbers for them if thats any good Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 2, 2014 Author Report Share Posted May 2, 2014 Iv got a to mobile numbers for them if thats any goodThanks for the offer but ive lost interest in them now. Ill let the credit card company handle it now. Quote Link to comment Share on other sites More sharing options...
did i miss Posted May 2, 2014 Report Share Posted May 2, 2014 Hope you get sorted to be fair iv got to traps off them and both have been spot on and any thing iv needed they sent foc Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted May 2, 2014 Report Share Posted May 2, 2014 As I posted on the other link, Once I told him the CC company were involved they coughed up straight away, It's run from a farm and I can't believe the amount of bad things I've heard about them Keep us posted Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 6, 2014 Author Report Share Posted May 6, 2014 Well, I thought Id give GDK a call today to chase up my replacement arm. I was told he had put the replacement arm on hold!!! I told him that he was obliged to offer a repair or replacement as it is stated there is a warranty on the trap. He said that I need to return it for a refund and I will have to foot the bill for postage!! I quoted the distance selling regulations and sale of goods act and he admitted he would pay for them when the item was returned. GDK seems like a small setup with very little interest in customer service. Its a shame as they could be a good little company, it just seems their reputation is getting in the way! Quote Link to comment Share on other sites More sharing options...
retromlc Posted May 7, 2014 Report Share Posted May 7, 2014 our little club bought a double thrower,it is absolute rubbish,throws about 2 feet,constantly fails to operate and breaks clays faster than our AA shooter,we have given up using it,hope to get a refund.and they don't want to deal about it,stear well clear of them Quote Link to comment Share on other sites More sharing options...
FatherandSon Posted May 7, 2014 Author Report Share Posted May 7, 2014 I've emailed them and phoned them. I've not been rude I just stated facts and my rights. He put the phone down on me. I'm absolutely amazed how people like that can still be in business. I'm going to give him a week and then file court proceedings. Quote Link to comment Share on other sites More sharing options...
welshwarrior Posted May 7, 2014 Report Share Posted May 7, 2014 I've watched this with interest I want to have a look at a leather motor case to use as a nice finishing touch on some English Sbs guns, then thought the traps looked a great deal. Phone them up they agreed to send me a trade price list, week later nothing chased them up "I'll send it now" came the reply week later nothing after a month I gave up, sounds like they saved me some heart ache. Quote Link to comment Share on other sites More sharing options...
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