andrew f Posted December 22, 2014 Report Share Posted December 22, 2014 I brought a browning x bolt in 308 had a few problems with It but managed to iron them out apart from one When I go to extract a empty brass or round the bolt sticks near the end of the extraction port( forgive me if this the wrong term) jamming the bolt I thought this was due to the rifle being new so I stuck with it after a month I had it sent to be looked at by a gunsmith nothing wrong according to him. I noticed 3 days the bolt is touching said port and is grinding away at it the bolt is well lubricated but seems to get stuck on this point. Do I have a right to ask for my hard earned cash back( Don't want a another x bolt if they offered to change it) or am I royally ****ed? Quote Link to comment Share on other sites More sharing options...
Underdog Posted December 22, 2014 Report Share Posted December 22, 2014 I am not familiar with the x-bolt how ever am familiar with high spots on bolts on some rifles giving issues you describe! How about removing the oil. remove the cocking pieces. Black the bolt with marker pen and see if you can locate the high spot. Then polish it out. I know they are worlds apart but I had to do my little BRNO recently! U. Quote Link to comment Share on other sites More sharing options...
andrew f Posted December 22, 2014 Author Report Share Posted December 22, 2014 I am not familiar with the x-bolt how ever am familiar with high spots on bolts on some rifles giving issues you describe! How about removing the oil. remove the cocking pieces. Black the bolt with marker pen and see if you can locate the high spot. Then polish it out. I know they are worlds apart but I had to do my little BRNO recently! U. a lot worse now have seen how much is touching the bolt to much for a polishing I presume Quote Link to comment Share on other sites More sharing options...
Underdog Posted December 22, 2014 Report Share Posted December 22, 2014 Can you measure the diameter of the high spot? Quote Link to comment Share on other sites More sharing options...
andrew f Posted December 22, 2014 Author Report Share Posted December 22, 2014 (edited) Can you measure the diameter of the high spot? I am the kind of person you don't hand a spanner over to lol it touches further down the action than I thought Edited December 22, 2014 by andrew f Quote Link to comment Share on other sites More sharing options...
Underdog Posted December 23, 2014 Report Share Posted December 23, 2014 How about photos? Quote Link to comment Share on other sites More sharing options...
dodeer Posted December 23, 2014 Report Share Posted December 23, 2014 Get your rfd whom you got it from to send back to BWM for inspection Quote Link to comment Share on other sites More sharing options...
Ears Posted January 3, 2015 Report Share Posted January 3, 2015 My Dear Friend. The hassle I that I have had with Browning and BMW of the years is to long to list. Their customer service is the worst ever. First with the dealer then with Browning. If I have had the money I would have taken them to court twice by now. Good luck with your quest. Quote Link to comment Share on other sites More sharing options...
HDAV Posted January 3, 2015 Report Share Posted January 3, 2015 Sale of goods act you need to reject the item under SoG it's nothing to do with BWM! Your contract is with retailer no one else. Quote Link to comment Share on other sites More sharing options...
andrew f Posted January 3, 2015 Author Report Share Posted January 3, 2015 still waiting to hear from browning I looked at a different xbolt in the same cal nothing like the lemon I have. Quote Link to comment Share on other sites More sharing options...
HDAV Posted January 3, 2015 Report Share Posted January 3, 2015 (edited) still waiting to hear from browning I looked at a different xbolt in the same cal nothing like the lemon I have. Don't wait there is a 6 month time limit on fault being there at point of sale it legally has nothing to do with browning only the retailer under uk law. Reject it in writing to the retailer and ask for a full refund there are sample letters online.. http://www.tradingstandards.gov.uk/cgi-bin/shropshire/con1item.cgi?file=*adv0043-1011.txt Edited January 3, 2015 by HDAV Quote Link to comment Share on other sites More sharing options...
a303 Posted January 4, 2015 Report Share Posted January 4, 2015 Get the gun back to the selling RFD and get them to check it out, if required get it sent back to Browning for inspection. You may find its easily solveable or they may even replace the gun. Good luck with Browning UK. My plight with em is well documented on here. Quote Link to comment Share on other sites More sharing options...
paultap Posted January 5, 2015 Report Share Posted January 5, 2015 I would agree, get it back to where you purchased it from, you could probably reject the gun using the sale of goods act - the fact that it isn't fit for purpose. Try phoning trading standards for advice as you would have a lot more weight on your side if you wanted a refund if trading standards are willing to take up your case should you have problems with your RFD. If you want a refund, press ahead and ask for one!... I would then go for a similarly priced tikka t3, you should have little trouble with one of these. Quote Link to comment Share on other sites More sharing options...
Suffolkngood Posted January 5, 2015 Report Share Posted January 5, 2015 Don't wait there is a 6 month time limit on fault being there at point of sale it legally has nothing to do with browning only the retailer under uk law. Reject it in writing to the retailer and ask for a full refund there are sample letters online..http://www.tradingstandards.gov.uk/cgi-bin/shropshire/con1item.cgi?file=*adv0043-1011.txt Sale of goods act is based around 'burden of proof'. For the first 6 moths the retailer (not manufacturer) has to prove the fault was not evident at time of sale........ He cannot prove this! You have to give him the opportunity to mitigate any loss.......I.e. Give him the chance to rectify fault in a timely manner. This does not mean passing the buck to the manufacturer and waiting excessive amounts of time to be resolved. Write him a letter sent recorded delivery and /email stating ' time is of the essence' giving him a reasonable amount of time to resolve before asking for full refund. If he ignores or doesn't comply within the time frame, ask for full refund. If that fails, it's the small claims court. Then after 6 months and up to 6 years, the 'burden of proof' shifts to the purchaser (you) proving the fault was apparent at time of sale. This can be achieved by stating your complaint in writing/email. Quote Link to comment Share on other sites More sharing options...
Suffolkngood Posted January 5, 2015 Report Share Posted January 5, 2015 If purchased on credit card inform the card company. They will insist that it gets solved or they will clawback the money paid to the seller. Quote Link to comment Share on other sites More sharing options...
andrew f Posted January 20, 2015 Author Report Share Posted January 20, 2015 Update Heard from my rfd and browning thinks the rifle needs a full strip and cleaning since there is unburnt powder getting behind the bolt I then stated to the rfd it was playing up when I first got it so and I hadn't even put a round though the gun its self before it started locking up and being a pain I asked how much said cleaning would cost me he said browning quoted £140. I then decide to stop playing nicely and said ill clean it bring it back put some sights on it and buy the bullets and take it to the range with you and show it in action that got the reaction I wanted from him he then said he will get it back and send it to his gun smith that works for Holland and Holland. Quote Link to comment Share on other sites More sharing options...
Suffolkngood Posted January 20, 2015 Report Share Posted January 20, 2015 (edited) Update Heard from my rfd and browning thinks the rifle needs a full strip and cleaning since there is unburnt powder getting behind the bolt I then stated to the rfd it was playing up when I first got it so and I hadn't even put a round though the gun its self before it started locking up and being a pain I asked how much said cleaning would cost me he said browning quoted £140. I then decide to stop playing nicely and said ill clean it bring it back put some sights on it and buy the bullets and take it to the range with you and show it in action that got the reaction I wanted from him he then said he will get it back and send it to his gun smith that works for Holland and Holland. You're a very patient man. My worry would be if Iyou got a further problem what sort of service would the rfd provide you.He seems to be excluding himself from any responsibility. He has the responsibility to keep you happy and correct the fault at his cost or exchange/ refund you. Edited January 20, 2015 by Suffolkngood Quote Link to comment Share on other sites More sharing options...
andrew f Posted January 20, 2015 Author Report Share Posted January 20, 2015 You're a very patient man. My worry would be if Iyou got a further problem what sort of service would the rfd provide you. He seems to be excluding himself from any responsibility. He has the responsibility to keep you happy and correct the fault at his cost or exchange/ refund you. He will give me a refund he knows ill make a huge fuss right in the middle of his shop not the first time one of my family has done it either Quote Link to comment Share on other sites More sharing options...
andrew f Posted February 20, 2015 Author Report Share Posted February 20, 2015 Update given up arguing its like hitting your head against a brick wall. Have done a deal on a Sauer 202 elegance 308 in grade 5 wood with a S&B 8x56 with a wildcat pred mod never again will I buy a browning product Quote Link to comment Share on other sites More sharing options...
Suffolkngood Posted February 20, 2015 Report Share Posted February 20, 2015 With the same rfd? Quote Link to comment Share on other sites More sharing options...
andrew f Posted February 20, 2015 Author Report Share Posted February 20, 2015 (edited) With the same rfd nope I went to Sportsman Edited February 20, 2015 by andrew f Quote Link to comment Share on other sites More sharing options...
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