dave kelly Posted March 17, 2015 Report Share Posted March 17, 2015 I bought a new beretta 12 bore classic last year;while i was cleaning last week i saw a hair line crack. i have sent it back to GMK as it under guarantee as any one else had this issue with them Thanks for any help Dave Quote Link to comment Share on other sites More sharing options...
Shropshire_Lad Posted March 18, 2015 Report Share Posted March 18, 2015 Wood is a material that man has no control over, it happens from time to time. I'm sure you will get it replaced ;-) Quote Link to comment Share on other sites More sharing options...
dave kelly Posted March 19, 2015 Author Report Share Posted March 19, 2015 Wood is a material that man has no control over, it happens from time to time. I'm sure you will get it replaced ;-) Had a phone call to say gmk will replace the stock;but will take few months to come in. Quote Link to comment Share on other sites More sharing options...
Westward Posted March 19, 2015 Report Share Posted March 19, 2015 Had a phone call to say gmk will replace the stock;but will take few months to come in. Why don't you ask them to fit a standard grade 1 stock so that you can use the gun until the right wood arrives? I'm sure the new, improved, customer focussed GMK would be very keen to do the right thing. Quote Link to comment Share on other sites More sharing options...
fruity Posted March 19, 2015 Report Share Posted March 19, 2015 (edited) Why don't you ask them to fit a standard grade 1 stock so that you can use the gun until the right wood arrives? I'm sure the new, improved, customer focussed GMK would be very keen to do the right thing. Or ask to speak to bostonmick when you ring he will sort it lol . Edited March 19, 2015 by fruity Quote Link to comment Share on other sites More sharing options...
dave kelly Posted March 19, 2015 Author Report Share Posted March 19, 2015 They are sending my gun back for me to use while i am waiting for my new stock. Dave Quote Link to comment Share on other sites More sharing options...
bostonmick Posted March 19, 2015 Report Share Posted March 19, 2015 (edited) Yet again good customer service from gmk. Must be a blow to the beretta Bashers.such is life. Edited March 19, 2015 by bostonmick Quote Link to comment Share on other sites More sharing options...
fruity Posted March 19, 2015 Report Share Posted March 19, 2015 Yet again good customer service from gmk. Must be a blow to the beretta Bathers.such is life. You mixing things up , I love Beretta as a gun always have and will continue.. It's GMK what let's the side down Quote Link to comment Share on other sites More sharing options...
CharlesP Posted March 19, 2015 Report Share Posted March 19, 2015 GMK doesn't seem to be letting the side down right now... Quote Link to comment Share on other sites More sharing options...
bostonmick Posted March 19, 2015 Report Share Posted March 19, 2015 You mixing things up , I love Beretta as a gun always have and will continue.. It's GMK what let's the side down Not mixing anything. Just passing comment.Not aimed at you in any way.atb Quote Link to comment Share on other sites More sharing options...
fruity Posted March 19, 2015 Report Share Posted March 19, 2015 (edited) GMK doesn't seem to be letting the side down right now... No they don't , hopefully it will continue and the op will get the correct and speedy outcome Edited March 19, 2015 by fruity Quote Link to comment Share on other sites More sharing options...
Westward Posted March 19, 2015 Report Share Posted March 19, 2015 I don't bash Beretta, GMK or indeed anyone else unless it's called for. By the same token I also don't suffer from blind loyalty to brand X or supplier Y. The whole point about real customer service is that it should be automatic for all customers all the time and in all aspects of the business. Here's something to think about: I shoot sporting clays and Beretta has a new-ish sporter in the form of the 690 sport. I know of this gun because it's been on dealer websites and guntrader for several months. If I wanted some information such as barrel length options, available versions or overall weight where would I go to find it? Surely the obvious place would be GMK's website. Well it wasn't on there back in December when I was shopping for a gun, even though there were some around with the dealers and it isn't on there now, over 3 months later. I didn't buy a 690 for (numerous) other reasons but the fact that GMK can't even be bothered to put it on their site must be costing them business. Quote Link to comment Share on other sites More sharing options...
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