samboy Posted September 3, 2019 Report Share Posted September 3, 2019 Hi gang. I am having trouble trying to log into my Online banking account. After putting in my customer number and 3 pin numbers, its then asking for 3 of my password letters. My password consists of 6 letters and 1 number.but in the 3rd box it says number 12. The Bank suggested to reregister which i did and it was ok. But when i turn the laptop off and turn it on again and try to log into the Bank it is still asking for the 12th digit, Any ideas ?. Thanks all. Quote Link to comment Share on other sites More sharing options...
serrac Posted September 4, 2019 Report Share Posted September 4, 2019 tried clearing your browser cache, or using a different browser? Quote Link to comment Share on other sites More sharing options...
harrycatcat1 Posted September 4, 2019 Report Share Posted September 4, 2019 Does it not sound like you need a 12 or 13 character password? My bank regularly ask for 12th or 13th character. Quote Link to comment Share on other sites More sharing options...
samboy Posted September 4, 2019 Author Report Share Posted September 4, 2019 1 hour ago, serrac said: tried clearing your browser cache, or using a different browser? Done both. Bank suggested using a new password but made no mention of using 12 digits. Quote Link to comment Share on other sites More sharing options...
manthing Posted September 4, 2019 Report Share Posted September 4, 2019 (edited) Both my business and personal online accounts only ask for the max number of characters in the password. Edited September 4, 2019 by manthing Need a bigger keyboard... Quote Link to comment Share on other sites More sharing options...
old'un Posted September 4, 2019 Report Share Posted September 4, 2019 Are you sure that it not asking for some of the numbers and letters from your memorable info? Quote Link to comment Share on other sites More sharing options...
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