Chris Bb Posted January 27, 2010 Report Share Posted January 27, 2010 Surplus and Adventure. Atrocious. Three weeks since money taken, over a week to reply to an e-mail, latest reply is "hope to put in post in next five days or so". Any other experiences of this or any other company? Quote Link to comment Share on other sites More sharing options...
CZ550Kevlar Posted January 27, 2010 Report Share Posted January 27, 2010 I have used them before but it was before they grew in size, they were alot smaller when i dealt with them and only sold a smaller range, i have heard that since they extended what they sell it has slowed things down, however they shouldn`t take the money from you card that far before they dispatch your goods, i would be complaining big time or personally cancelled the purchase and gone elsewhere. Quote Link to comment Share on other sites More sharing options...
Fuji Shooter Posted January 28, 2010 Report Share Posted January 28, 2010 Most online retailers stock little or in the case of a lot of them noting at all. They rely on their suppliers having a low wholesale order value and fast shipping. Makes a mockery of ordering online half the time Quote Link to comment Share on other sites More sharing options...
wymberley Posted January 28, 2010 Report Share Posted January 28, 2010 Hi, Accountants and production storemen (in our case, retailers) called it JIT (just in time). The engineers (in our case, us) called it JTL (just too late). Cheers Quote Link to comment Share on other sites More sharing options...
Chris Bb Posted January 28, 2010 Author Report Share Posted January 28, 2010 I've now had a ####ing from them for sending a second e-mail reminding them! Astounding. Fortunately the sum involved is minimal. I shall follow this one just to see exactly how bad it can get. Welcome to UK, the only banana republic outside Africa! Quote Link to comment Share on other sites More sharing options...
Chris Bb Posted February 8, 2010 Author Report Share Posted February 8, 2010 Well, two weeks later and they've finally admitted that they don't have the item I ordered and can't get one. Would I like to order something similar? Have now demanded a full immediate refund and threatened Trading Standards. Four hours so far and still no reply. BE WARNED! Quote Link to comment Share on other sites More sharing options...
reaper6 Posted February 8, 2010 Report Share Posted February 8, 2010 Surplus and Adventure. Atrocious. Three weeks since money taken, over a week to reply to an e-mail, latest reply is "hope to put in post in next five days or so". Any other experiences of this or any other company? I HAVE USED THEM ONLY ONCE........ONLY ONCE........GET THE PICTURE.........ONLY ONCE :unsure: Quote Link to comment Share on other sites More sharing options...
bicykillgaz Posted February 8, 2010 Report Share Posted February 8, 2010 i'm having a similar experience with polimil.com waiting for a pressure switch for a LEDlenser v2 professional torch for 11/2 weeks and when i rang got a lass mumbling about checking if there in from the suppliers and took my number to ring me back that was friday still not got back to me. Quote Link to comment Share on other sites More sharing options...
RC45 Posted February 8, 2010 Report Share Posted February 8, 2010 Not related to any of the businesses listed above. I ordered a couple of things from two different companies, before xmas. One took 30 days and the other (boots) took 60 days :unsure: I think some firms take the order before they order the goods in? Phil Quote Link to comment Share on other sites More sharing options...
Chris Bb Posted February 17, 2010 Author Report Share Posted February 17, 2010 Update. Goods ordered early January & credit card debited. Early February admitted that goods unavailable; refund demanded. Middle February, after a reminder, they have agreed to refund credit card but stated that it could take four weeks! Trading Standards and/or Police? YOU HAVE BEEN WARNED Quote Link to comment Share on other sites More sharing options...
Wrighty112 Posted February 17, 2010 Report Share Posted February 17, 2010 Used them around 6 months ago, from order too deliverywas 4 days. Quote Link to comment Share on other sites More sharing options...
TonySmith Posted February 17, 2010 Report Share Posted February 17, 2010 they have agreed to refund credit card but stated that it could take four weeks! Thats BS, you can refund as quick as taking a payment, give the them another ring and demand an immediate refund. Quote Link to comment Share on other sites More sharing options...
Rarerims Posted February 22, 2010 Report Share Posted February 22, 2010 Thats bloody awful I run a mail order business, albeit selling wheels a) Its wrong to charge before the goods are ready to dispatch have they forgotton the old saying 'the customer is always right' - never ******* a customer even if they are an idiot c) they can refund a card in 10 seconds flat, unless a) they have no money, they are being bloody useless/tight/scamming Quote Link to comment Share on other sites More sharing options...
Chris Bb Posted February 23, 2010 Author Report Share Posted February 23, 2010 One e-mail later, threatening Trading Standards and Visa and the money was refunded immediately. Strangely, their reply ommited the "Dear Sir". Quote Link to comment Share on other sites More sharing options...
TonySmith Posted February 23, 2010 Report Share Posted February 23, 2010 Result... Quote Link to comment Share on other sites More sharing options...
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