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Customer Service


Cranfield
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Its customary to complain about poor customer service from Companies, but ocassionally something happens that restores your faith.

 

I have an extendable tree lopper made by Spear and Jackson, which I bouight about 15 years ago.

It has a bolt on saw that fits above the "lopper jaws".

This saw is a bit flimsy and I snapped it on Sunday morning.

 

I telephoned Spear and Jackson yesterday to ask if and where, I could buy a replacement saw (I had already looked on a few Retailers websites and not found it).

 

The Customer Service Assistant asked for my name and address and said they would post me a replacement free of charge, I reminded her that the lopper was over 15 years old, but she said that didn't matter.

 

It arrived in the post this morning.

 

If Spear and Jackson made guns, I would buy one. :good:

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Not bad that...........

 

Some people dont even seem to be able to say sorry for not sending out things when they should have.

 

Or for making you waste a days holiday waiting in for something to arrive in the morning after you contacted them to find out where things were.........

 

Oh well..........must have been a misunderstanding...

 

grumble grumble.....moan moan........bitch bitch...

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