Owenwill Posted June 25, 2007 Report Share Posted June 25, 2007 I've just come to the end of an 18 month contract with O2 and decided to upgrade from my Moto V3, I rang O2 earlier today and they offered me the phone I wanted (Nokia 6300) at £20/ month with 100 texts but because I wanted to change to a 12 month contract they would only offer 25 free minutes, stupidly I agreed to this without much thought and that was that. However, having spoken to a freind who's more clued up on mobile matters he reckons I could have got much better deal, he said Dial a phone are offering same phone for £10/month with 200 texts and 200 minutes! What I would like to know is this, is it too late to cancel the O2 order now I have "done the deal" or do they have a cooling off period, I will of course ring them tomorrow to find this out but wondered if anyone on here had any experience in this, hopefully they will match the other deal, here's hoping! Thanks in advance Quote Link to comment Share on other sites More sharing options...
Cranfield Posted June 25, 2007 Report Share Posted June 25, 2007 Don't they have a 24hour sales service ? Ring them at the first opportunity and give them the chance to match, or cancel the deal. Quote Link to comment Share on other sites More sharing options...
Owenwill Posted June 26, 2007 Author Report Share Posted June 26, 2007 Don't they have a 24hour sales service ?Ring them at the first opportunity and give them the chance to match, or cancel the deal. No, shut at 6 last night would you believe, hence above query Quote Link to comment Share on other sites More sharing options...
SNAKEBITE Posted June 26, 2007 Report Share Posted June 26, 2007 Is that BST or Bangalore Summer Time? Quote Link to comment Share on other sites More sharing options...
LEFTY478 Posted June 26, 2007 Report Share Posted June 26, 2007 I believe that tele-sales are subject to a 7 day cancellation period. T-mobile (Business) definately gave me a 7 day cooling/cancelling period this month. Quote Link to comment Share on other sites More sharing options...
Owenwill Posted June 26, 2007 Author Report Share Posted June 26, 2007 Cancelled O2 contract, they wouldn't match what Dialaphone were offering, in fact they were miles off so ****** them, have to change mobile number but small price to pay considering what I'll be saving Quote Link to comment Share on other sites More sharing options...
pin Posted June 26, 2007 Report Share Posted June 26, 2007 The number you had you can still have with the new network. Get back onto O2 and ask for your PAC (Port Authorisation Code). Oftel own the number, not the network, so you can have the old no on your new phone if you want it. Just tell the new lot you are porting a number and quote the PAC to them, they will do the rest. Quote Link to comment Share on other sites More sharing options...
Bradders Posted June 26, 2007 Report Share Posted June 26, 2007 It will depend if you have had to sign a new agreement. if you have and you are paying by direct debit this constitutes a "credit agreement" for which there is usually a 28 day cooling off period. You will have to read the small print to be 100% certain, although i'm 99% sure this is the case. Some providers also provide a 14 day money back option if you don't like the phone, however, that said you will probably only be offered a replacement phone and not an option to cancel the contract. NOTE TO SELF.....read all the bloody postings before replying.......that way I would have know it's all sorted....... Quote Link to comment Share on other sites More sharing options...
pin Posted June 26, 2007 Report Share Posted June 26, 2007 If it's credit signed at a licensed credit brokers licensed premises there is no cancellation period whatsoever. Otherwise it can be anything from 5 days to 30 days depending on what the product is and how it was sold. Anything you buy "at a distance" (telephone/internet etc) the distance selling regulations allow you a 7 day cooling off period, if the "product" was part of a credit agreement you have the right to cancel that as well as return the goods. Quote Link to comment Share on other sites More sharing options...
al4x Posted June 26, 2007 Report Share Posted June 26, 2007 PAC codes only work now if you swap network, seems they've stopped you swapping between deals or at least Vodafone have. Quote Link to comment Share on other sites More sharing options...
Owenwill Posted June 26, 2007 Author Report Share Posted June 26, 2007 PAC codes only work now if you swap network, seems they've stopped you swapping between deals or at least Vodafone have. Yes, I am staying with O2 but doing deal through dialaphone, so cannot keep number because not changing networks, daft as it seems Quote Link to comment Share on other sites More sharing options...
pin Posted June 26, 2007 Report Share Posted June 26, 2007 They can't stop you having that number, they don't own it and can't stop you keeping it. Quote Link to comment Share on other sites More sharing options...
Yorkshire Pudding Posted June 26, 2007 Report Share Posted June 26, 2007 Owen Listen to pin on this one , whatever the "sales" person has told you is rhubarb . You can take your number with you . Your not even changing providers .. SHOUT LOUDER MATE AN THEY WILL SORT IT OUT FOR YA . all the best yis yp Quote Link to comment Share on other sites More sharing options...
Owenwill Posted June 27, 2007 Author Report Share Posted June 27, 2007 Ok, cheers guys, will give it a go today,not really such a big deal for me changing numbers although I am just starting to remember my old one after 10 years of having it They are keeping deal on hold for me until I can fax proof of identity, only bank statements or utility bills accepted which is not easy because do banking online and they won't accept printouts, also my water, lecy etc. is paid through farm, so bills got company name on it,so I rang the lovely Sanjeeta in my "local" HSBC who said they will send statement in next 10! working days Quote Link to comment Share on other sites More sharing options...
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