Taileron Posted February 26, 2020 Report Share Posted February 26, 2020 New gun day today for my pal and I, we had ordered two Fabarm Elos allsports after the gun show. Picked them up this morning with big exited smiles and off to the range, my pals operated flawlessly, mine did not! It failed to fire the top barrel multiple times, but when selected to top first, both would function as normal. To say I was a tad unimpressed was an understatement so I rang Fabarm directly and spoke to a gent who apologised and asked me if he could speak with my RFD. What followed was simply the best customer service I have ever experienced with any company I have ever dealt with. The in house armourer was dispatched immediately from Anglo Italian arms and arrived about 70 minutes later at the range. He stripped the gun whilst I watched and showed me a minor adjustment that was required. It was then fully rebuilt, tested and handed back to me with a huge apology and a free gunslip (£70) for the inconvenience caused. Whilst I appreciate that the fault shouldn’t have occurred in the first place, the remedial actions were beyond reproach. Quote Link to comment Share on other sites More sharing options...
adzyvilla Posted February 26, 2020 Report Share Posted February 26, 2020 That is service. Nice to hear that sort of thing still happens. Good outcome I'd say, top marks for fabarm. Quote Link to comment Share on other sites More sharing options...
JTaylor91 Posted February 26, 2020 Report Share Posted February 26, 2020 That is service you don’t often hear of. Quote Link to comment Share on other sites More sharing options...
Taileron Posted February 27, 2020 Author Report Share Posted February 27, 2020 I was amazed by the service to be honest. When it failed to work out of the box I was raging, I know some people can afford to spend significantly higher sums on guns , 1.8k to me represents a lot of money and I expected it to work. I was getting ready for the usual, return to importers, wait 6 weeks and hopefully it will return without damage routine, but not in this case. Quote Link to comment Share on other sites More sharing options...
mossy835 Posted February 27, 2020 Report Share Posted February 27, 2020 cant get much better then that, very good service, Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.