243deer Posted August 18, 2020 Report Share Posted August 18, 2020 5 years ago I purchased a pair of Vanguard Spirit ED 10 x 42 binos for £125 They are not as good as the expensive makes - obviously - but they are good enough for my modest needs. With repeated use I have gradually mullered the eye relief rubbers so I rang Vanguard UK today to see if I could purchase some more. It was a very pleasant experience and they were very helpful. A free pair are in the post. So with one good turn deserving another I thought I would give them a shout out on here as I think they are worthy of consideration for folk who have limited budget for kit especially with that kind of customer support. Quote Link to comment Share on other sites More sharing options...
DUNKS Posted August 18, 2020 Report Share Posted August 18, 2020 It is sad that we are surprized if not amazed when we get good service now. Well done. It does still happen. Quote Link to comment Share on other sites More sharing options...
butchdickason Posted August 18, 2020 Report Share Posted August 18, 2020 I had the same with RUAG the importers of Bettinsoli guns, I telephoned and asked to purchase the rod and pins to convert my non auto safe to auto in my Bettinsoli Silver Evo, they asked for my address and posted me the parts free of charge, Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted August 18, 2020 Report Share Posted August 18, 2020 Last year I bought a Monocular (I only have one eye) to watch the birds etc on the dog walk - under £20 from memory. When I tried to use it I realised just how difficult it is to hold these things still - but the focus ring was also very stiff. So I contacted the seller just to mention the focus problem but I mentioned my single eye and the difficulty I was having - he suggested a pair of binoculars would even though I would only be using one lens. He told me to throw the Monocular away and he would look around his storeroom to see if he could help - just over a week later 2 pairs of Binoculars turned up - but no invoice. So I contacted him again to say that the Bino's were perfect and how much were they and did I need to return the pair I likes least - keep them both was his reply - no charge! Quote Link to comment Share on other sites More sharing options...
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