cooky Posted September 8, 2005 Report Share Posted September 8, 2005 (edited) If you saw a picture of something on a website shop and ordered it would you expect the same goods as in the pic to arrive yet when they came they were not the same and you get told if you want the same goods as the one in the pic that would be an extra £10 :yp: what would you do and say Edited September 8, 2005 by cooky Quote Link to comment Share on other sites More sharing options...
arjimlad Posted September 8, 2005 Report Share Posted September 8, 2005 Under the distance selling regulations you have the right to reject and also, under normal consumer legislation where goods are sold by description and they do not, upon arrival, correspond with the description, you are entitled to reject them and claim a refund as well. I suggest you do a google search on "sale of goods description" for chapter and verse on this. If there is some sort of disclaimer as to the pictures on the website my advice might be different... Quote Link to comment Share on other sites More sharing options...
Deako Posted September 8, 2005 Report Share Posted September 8, 2005 Difficult one... For example, our flocked decoys change all the time...different manufacturers using different tecniques (all hand made) means the products can change in texture/colour/looks from week to week. Most companies will state this in their terms and conditions from the outset. Clothing and engineered products suffer with the same problems...you are at the whim of your suppliers, they can change the specs at any time, and, providing the item does the same job, and looks much the same item, it seems perfectly fair that they can do this. That said, if a customer is unhappy with his purchase, and it can't do the job it was bought for, then a full refund should be expected. :yp: Quote Link to comment Share on other sites More sharing options...
arjimlad Posted September 8, 2005 Report Share Posted September 8, 2005 This does make life hard for retailers but as Deako says if it is made plain that goods may differ from those shown in certain respects that offers some protection. The main thing is that it is not fundamentally different, what is fundamental depends on the individual item and the use to which it is put. Quote Link to comment Share on other sites More sharing options...
SNAKEBITE Posted September 8, 2005 Report Share Posted September 8, 2005 If you saw a picture of something on a website shop and ordered it would you expect the same goods as in the pic to arrive yet when they came they were not the same and you get told if you want the same goods as the one in the pic that would be an extra £10 :yp: what would you do and say For clarification can you expand on what you bought and what you recieved? It might help us in "winning" your case. Quote Link to comment Share on other sites More sharing options...
ChrisNicholls Posted September 8, 2005 Report Share Posted September 8, 2005 I would expect to receive exactly what was pictured and described in the text, anything less is not what you ordered or expected. If the seller has had a change of spec from his supplier then the website should of been updated with new images and descriptions accordingly. Quote Link to comment Share on other sites More sharing options...
jonno 357 Posted September 8, 2005 Report Share Posted September 8, 2005 I would expect to receive exactly what was pictured and described in the text, anything less is not what you ordered or expected.If the seller has had a change of spec from his supplier then the website should of been updated with new images and descriptions accordingly. Totally agree with you Chris Retailers come out with every bullsh!t excuse they can think of. They enjoy taking your money thats about about it If they are having problems with suppliers, then thats there problem not the buyer Personnally I wouldn't buy f&ck all from a net retailer if I didn't have to. Always check to postage & packaging cost first!!!! Be warned Jonno Quote Link to comment Share on other sites More sharing options...
Cranfield Posted September 8, 2005 Report Share Posted September 8, 2005 I think its fair that you expect to receive, what you saw pictured and I assume, described. However, it does depend just how different, the difference is. Fuller details would help. Quote Link to comment Share on other sites More sharing options...
cooky Posted September 8, 2005 Author Report Share Posted September 8, 2005 Its ok Lads its all sorted free of Charge :yp: Quote Link to comment Share on other sites More sharing options...
ROB REYNOLDS UK Posted September 8, 2005 Report Share Posted September 8, 2005 if you dont like what you have send them back easy .. Quote Link to comment Share on other sites More sharing options...
cooky Posted September 8, 2005 Author Report Share Posted September 8, 2005 would be easier for you to reduce your sig as its taking up to much room m8 :yp: Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.