ROY Posted April 13, 2013 Report Share Posted April 13, 2013 My wifes laptop has just had a screen come up saying the police have locked her laptop for doing nuaghty stuff, which she hasnt. Its obviously asking for money. She is a teacher and was in the middle of planning schoolwork and desperately needs the laptop. Can anyone please help!! Quote Link to comment Share on other sites More sharing options...
guest1957 Posted April 13, 2013 Report Share Posted April 13, 2013 It is a virus. You can usually identify which one by good searching some of the details given on the screen. Perhaps you can then post the name on here and we might be able to help you remove it. Quote Link to comment Share on other sites More sharing options...
guest1957 Posted April 13, 2013 Report Share Posted April 13, 2013 Is it this one: http://botcrawl.com/how-to-remove-the-police-central-e-crime-unit-ransomware-virus-metropolitan-police-crime-directorate-malware/ Quote Link to comment Share on other sites More sharing options...
ROY Posted April 13, 2013 Author Report Share Posted April 13, 2013 Yep thats the one or a variant of UKCash Ransom, Am trying to restart in safemode but it wont let me. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted April 13, 2013 Report Share Posted April 13, 2013 Took a mate of mine most of a morning to release mine from that sort of thing a couple of months back! Quote Link to comment Share on other sites More sharing options...
castletyne Posted April 13, 2013 Report Share Posted April 13, 2013 Yep thats the one or a variant of UKCash Ransom, Am trying to restart in safemode but it wont let me. I got it and safe mode didn't work if I remember right I kept shutting down and restarting as it pipes up at different times I managed to get onto the Microsoft website and there was something on there that cleared it Quote Link to comment Share on other sites More sharing options...
guest1957 Posted April 13, 2013 Report Share Posted April 13, 2013 Do you have a usb stick you can save malwarebytes onto using another computer? Quote Link to comment Share on other sites More sharing options...
castletyne Posted April 13, 2013 Report Share Posted April 13, 2013 Just looked it was the Microsoft software removal tool I think it took me several attempts as it would pop up half way through Quote Link to comment Share on other sites More sharing options...
guest1957 Posted April 13, 2013 Report Share Posted April 13, 2013 There are two removal methods here: http://malwaretips.com/blogs/metropolitan-police-virus/ Methods 2 and 3 may help. Quote Link to comment Share on other sites More sharing options...
ROY Posted April 13, 2013 Author Report Share Posted April 13, 2013 I am currently downloadin Hitman pro to a usb hoping that might work. The wifes pc already has malware bytes abd the firewall turned on cant believe it got through both. Quote Link to comment Share on other sites More sharing options...
GingerCat Posted April 13, 2013 Report Share Posted April 13, 2013 Tricky little things, took me 2 hours of dribble to fix mike but was drunk so may an hour was wasted. Quote Link to comment Share on other sites More sharing options...
guest1957 Posted April 13, 2013 Report Share Posted April 13, 2013 The problem is that viruses are no longer thought up by geeky school boys but instead are the output of organised criminal gangs, hence being so difficult to remove and demanding money. Quote Link to comment Share on other sites More sharing options...
lksopener Posted April 13, 2013 Report Share Posted April 13, 2013 Came up on mine easily reminded by a start in safe mode then a system restore! Quote Link to comment Share on other sites More sharing options...
Daks Posted April 13, 2013 Report Share Posted April 13, 2013 Rkill and Malwarebytes - Both free downloads. Quote Link to comment Share on other sites More sharing options...
guinty1 Posted April 13, 2013 Report Share Posted April 13, 2013 http://malwaretips.com/blogs/remove-police-trojan/ second one is easiest to use. Quote Link to comment Share on other sites More sharing options...
srspower Posted April 13, 2013 Report Share Posted April 13, 2013 Backup and format c:. If someone brought a PC to me with that I would wonder what else it had on it and to be honest I wouldn't waste my time finding out what and just wipe it. Probably needs doing anyway. Quote Link to comment Share on other sites More sharing options...
ROY Posted April 13, 2013 Author Report Share Posted April 13, 2013 Got it sorted now, system restore has done the trick still running loads of anti virus stuff to try and get every trace of it off the laptop. Thanks for all the helpfull advice Quote Link to comment Share on other sites More sharing options...
guest1957 Posted April 13, 2013 Report Share Posted April 13, 2013 Got it sorted now, system restore has done the trick still running loads of anti virus stuff to try and get every trace of it off the laptop. Thanks for all the helpfull advice Good to hear. Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted April 13, 2013 Report Share Posted April 13, 2013 (edited) You dont need any anti virus gizzmo's to get rid of this rubbish.Computer on till offending screen comes up/turn computer off using power off button on laptop itself (small button)/restart computer and select SAFE mode-allow to load fully till desktop is displayed/type RESTORE into your "search programs and files"box at the bottom left of your screen (normally click on the windows symbol to display it)/select "Restore your computer to an earlier date"option and simply pick a date before today-its simple from here on in-0just follow the instructions.Sometimes you need to do all this twice,it might also help if you turn off the internet.POO-while i was writing this you fixed it. Edited April 13, 2013 by bruno22rf Quote Link to comment Share on other sites More sharing options...
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