leeds chimp Posted February 7, 2017 Author Report Share Posted February 7, 2017 I have been very critical of them in the past and even predicted their demise due to poor stock keeping which I thought would cause customers to look elsewhere but I was wrong as they seem to have addressed a lot of their issues rather well and are actually quite efficient with their internet services and must say refunds have always been their strong point. If you want a refund you need a receipt, incidentally what was the nature of the toys fault ? https://www.amazon.co.uk/NERF-Zombie-Strike-Crossfire-Bow/dp/B01B2JGCS6 it snapped on one side of the bow when you pulled it back to fire. Leeds Chimp I am quite conversant with the relevant laws and as you cant prove you bought the item from them there is no contract to enforce. If you could prove you bought it from them as it is over 28 days you might be able to get a repair under warranty provided the retailer does not say it was fair wear and tear or misuse and abuse and they then can send it away for inspection. So you see I cant see how a refund is due. a bank statement is proof of purchase as it did show the retailer and amount and the date... they would/could not repair or replace the item so therefore a refund would be due Quote Link to comment Share on other sites More sharing options...
Eyefor Posted February 7, 2017 Report Share Posted February 7, 2017 http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product Quote Link to comment Share on other sites More sharing options...
sportsbob Posted February 7, 2017 Report Share Posted February 7, 2017 The bank statement shows a transaction it does not show specifically what you bought therefore no proof, why don`t you believe me and others that have told you the same. Quote Link to comment Share on other sites More sharing options...
Hamster Posted February 7, 2017 Report Share Posted February 7, 2017 Whilst I don't doubt that the toy broke in use as intended, there is a thought at the back of the managers mind that may have considered the possibility that it snapped some other way because that's what kids do with toys. Ultimately they have offered to recompense you in line with legal retail practices. Quote Link to comment Share on other sites More sharing options...
Vince Green Posted February 7, 2017 Report Share Posted February 7, 2017 I have drilled it into everybody in this house over and over, whatever you buy you keep the receipt. We have a shoe box in one of the cupboards and all receipts go in there until they are out of time. So many times we have had to go rummaging in the box to take things back Quote Link to comment Share on other sites More sharing options...
AVB Posted February 7, 2017 Report Share Posted February 7, 2017 (edited) I have drilled it into everybody in this house over and over, whatever you buy you keep the receipt. We have a shoe box in one of the cupboards and all receipts go in there until they are out of time. So many times we have had to go rummaging in the box to take things back My wife does that. The amount of times she has come up trumps by pulling an old receipt out. I am less disciplined unless it is expensive. Edited February 7, 2017 by AVB Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted February 7, 2017 Report Share Posted February 7, 2017 We keep all receipts for items over a couple of quid. But we keep them in a bulldog clip, newest at the top so that we can easily find the one we need. Quote Link to comment Share on other sites More sharing options...
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