Muddy Funker Posted October 10, 2017 Report Share Posted October 10, 2017 Send them a formal letter before claim/action.It's the very early stage of a small claims court case. Explained here https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/going-to-court/taking-court-action/step-one-write-a-letter-before-action/ Quote Link to comment Share on other sites More sharing options...
Jaymo Posted October 10, 2017 Report Share Posted October 10, 2017 It is not Sportsman Gun Centre. Probably the same lot who have not replied to my emails and text I sent last Friday! Quote Link to comment Share on other sites More sharing options...
evolution380 Posted October 10, 2017 Author Report Share Posted October 10, 2017 This has been resolved since, I sent an enquiry online (No E-Mail) and it seemed to land in the lap of the Director who got somebody from accounts to call me immediately and made a refund over the phone to my card number. (I did mention I frequented shooting forums and social media, maybe this prompted them into action) I will leave it at that unless my refund doesn't reach my bank account for whatever reason. I was Profusely apologised to and given the Director immediately appears to have resolved the issue I'll give them the benefit of the doubt and leave it at that. I may utilise them again and if I experience any more issues i'll report back. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted October 10, 2017 Report Share Posted October 10, 2017 Fair enough. Quote Link to comment Share on other sites More sharing options...
Mice! Posted October 10, 2017 Report Share Posted October 10, 2017 Things like this amaze me, we can buy anything from pretty much anywhere these days so for a retailer to give poor service given how high competition is is shocking, they should have been grovelling and offering you free stuff. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.