steve_b_wales Posted December 5, 2018 Report Share Posted December 5, 2018 I purchased a new remote from Argos today, as the buttons on our 'old' one were sticking and playing up. I linked the remote to the TV correctly and everything worked, apart from the mute button. I tried linking it again but had the same result. I contacted SKY and explained the problem. He said that if the volume control worked (it did) then in his opinion the fault was with the remote. I've just exchanged the remote for another one, went through the same procedure and the same problem is there again! I could manage without the mute function, but shouldn't have to. Any idea's what's wrong? I do intend to phone SKY again tomorrow morning. Quote Link to comment Share on other sites More sharing options...
scouser Posted December 5, 2018 Report Share Posted December 5, 2018 In my experience sky customer service is shi####,the only time they do anything is when you threaten to leave. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 5, 2018 Report Share Posted December 5, 2018 Does the mute button work on the tv remote Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted December 5, 2018 Author Report Share Posted December 5, 2018 51 minutes ago, Swinton said: Does the mute button work on the tv remote We haven't got the remote for the TV, it was damaged years ago, and we use the SKY remote to operate it. The mute button worked on the old remote. Quote Link to comment Share on other sites More sharing options...
davewh100 Posted December 5, 2018 Report Share Posted December 5, 2018 1 hour ago, scouser said: In my experience sky customer service is shi####,the only time they do anything is when you threaten to leave. our sky stoped working on sunday we have sky protect which is all the sky equipment is covered, said they would send an engineer tuesday between 1 & 5 so took half a day of work no one turned up so rang them told them to cancel the lot as im sick of being messed about ten minutes later a manager rang me back upgraded me to sky Q in two rooms and next month bill free so happy day's Quote Link to comment Share on other sites More sharing options...
amateur Posted December 5, 2018 Report Share Posted December 5, 2018 1 hour ago, steve_b_wales said: We haven't got the remote for the TV, it was damaged years ago, and we use the SKY remote to operate it. The mute button worked on the old remote. You need to "tune" the remote to the telly. We had the same problem with our Virgin box which our son-in-law fixed by laboriously tapping in codes until it did work. We upgraded to the latest Virgin box with a new remote and of course the mute doesn't work on that. I can't be bothered to sort it out. Quote Link to comment Share on other sites More sharing options...
Harnser Posted December 5, 2018 Report Share Posted December 5, 2018 Have you tried switching every thing off and then switching every thing back on . Harnser Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted December 6, 2018 Author Report Share Posted December 6, 2018 8 hours ago, amateur said: You need to "tune" the remote to the telly. We had the same problem with our Virgin box which our son-in-law fixed by laboriously tapping in codes until it did work. We upgraded to the latest Virgin box with a new remote and of course the mute doesn't work on that. I can't be bothered to sort it out. I did this by entering the code that links the remote to the TV. It's the same code as I used with the previous remote. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 6, 2018 Report Share Posted December 6, 2018 (edited) If you had a original sky hd remote will that work the mute . https://www.ebay.co.uk/itm/BRAND-NEW-SKY-PLUS-HD-BOX-REMOTE-CONTROL-2017-REV-9f-REPLACEMENT-Free-Delivery/123003861191?hash=item1ca399f8c7 is this any good Edited December 6, 2018 by Guest Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted December 6, 2018 Author Report Share Posted December 6, 2018 9 hours ago, Harnser said: Have you tried switching every thing off and then switching every thing back on . Harnser Yes, but it didn't alter anything. 26 minutes ago, Swinton said: If you had a original sky hd remote will that work the mute . https://www.ebay.co.uk/itm/BRAND-NEW-SKY-PLUS-HD-BOX-REMOTE-CONTROL-2017-REV-9f-REPLACEMENT-Free-Delivery/123003861191?hash=item1ca399f8c7 is this any good Could possibly do the trick. I'm going to check with SKY forst to see if they can offer any other advice. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted December 6, 2018 Author Report Share Posted December 6, 2018 UPDATE: I've just contacted SKY and was told that even though it's a genuine replacement remote, not all features 'may' not work. He asked for the remote control version and then asked me to remove the batteries and press the SELECT button for 15 seconds. I then followed instructions to re-program the remote, using a code that he gave me. This didn't work and another code was tried with the same effect. A 3rd code was given, which was the code used on my previous remote (and didn't work with this new remote) and it's now okay. The SKY advisor wasn't 100% sure why the code didn't work yesterday though. Quote Link to comment Share on other sites More sharing options...
amateur Posted December 6, 2018 Report Share Posted December 6, 2018 5 hours ago, steve_b_wales said: UPDATE: I've just contacted SKY and was told that even though it's a genuine replacement remote, not all features 'may' not work. He asked for the remote control version and then asked me to remove the batteries and press the SELECT button for 15 seconds. I then followed instructions to re-program the remote, using a code that he gave me. This didn't work and another code was tried with the same effect. A 3rd code was given, which was the code used on my previous remote (and didn't work with this new remote) and it's now okay. The SKY advisor wasn't 100% sure why the code didn't work yesterday though. Ahh, but did you turn it on and off yesterday Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted December 6, 2018 Author Report Share Posted December 6, 2018 59 minutes ago, amateur said: Ahh, but did you turn it on and off yesterday Yes, as I mentioned before my 'update'. 😊 Quote Link to comment Share on other sites More sharing options...
Bigbob Posted December 6, 2018 Report Share Posted December 6, 2018 I can see why the sky advisor said if the volume works that it as you bought the remote from argos not sky but i was going to say try code 0065 to see if that works but youve got it working now Quote Link to comment Share on other sites More sharing options...
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