Doc Holliday Posted September 24, 2019 Report Share Posted September 24, 2019 Hi all. Just a quick one. I had a company contact me back in Augist regarding my Google adwords campaigns. Long story short, they said they would get me to the top of the search results within 24 hours. On the 4th day (which happened to be a Monday) I still wasn't even on the first page so contacted the bank to get a claw back. They did this but it has come to light that the company has T's & C's that said I had to notify then in writing. I thought we had 30 days in which we could return or get refunded any monies paid if we weren't happy with the product or service supplied. Can anyone expand on this please. Many thanks. Quote Link to comment Share on other sites More sharing options...
manthing Posted September 24, 2019 Report Share Posted September 24, 2019 Citizens advice would be my suggestion. AFAIK any such contract has a "cooling off" period. Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted September 24, 2019 Report Share Posted September 24, 2019 Contracts work both ways - if they failed to deliver a vital requirement then they have broken the contract. Quote Link to comment Share on other sites More sharing options...
Lord Geordie Posted September 25, 2019 Report Share Posted September 25, 2019 20 hours ago, Doc Holliday said: Hi all. Just a quick one. I had a company contact me back in Augist regarding my Google adwords campaigns. Long story short, they said they would get me to the top of the search results within 24 hours. On the 4th day (which happened to be a Monday) I still wasn't even on the first page so contacted the bank to get a claw back. They did this but it has come to light that the company has T's & C's that said I had to notify then in writing. I thought we had 30 days in which we could return or get refunded any monies paid if we weren't happy with the product or service supplied. Can anyone expand on this please. Many thanks. I thought you had a 14 day cooling off period? That was going back many years after buying a faulty car, and the garage trying to do me over. Citizens adv went with me and I got my money back. Quote Link to comment Share on other sites More sharing options...
sportsbob Posted September 25, 2019 Report Share Posted September 25, 2019 If you did not notify the company you wished to cancel then I don`t think you have any legal recourse, you may be able to pursue a case but there will be costs involved which you may not be able to recover. Quote Link to comment Share on other sites More sharing options...
grrclark Posted September 25, 2019 Report Share Posted September 25, 2019 There are different rules in doing a business to business transaction rather than a consumer transaction. Quote Link to comment Share on other sites More sharing options...
sportsbob Posted September 25, 2019 Report Share Posted September 25, 2019 3 hours ago, grrclark said: There are different rules in doing a business to business transaction rather than a consumer transaction. Yes your right a Business is not covered by the consumer rights act. Quote Link to comment Share on other sites More sharing options...
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