scarecrow243 Posted February 22, 2020 Report Share Posted February 22, 2020 Hi anyone had this before there was an update for the scope but after the update before it finished the scope would not delete files so the manual says to return it too its older firmware after doing this the scope wont switch on any idea's how to sort this thanks Quote Link to comment Share on other sites More sharing options...
snow white Posted February 22, 2020 Report Share Posted February 22, 2020 Have you taken the batteries out for a bit to let it settle I am no expert but I do with my mobil phone if it plays up Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted February 22, 2020 Author Report Share Posted February 22, 2020 Hi just trying that now but i wont hold my breath Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted February 22, 2020 Author Report Share Posted February 22, 2020 well that did not work Quote Link to comment Share on other sites More sharing options...
snow white Posted February 22, 2020 Report Share Posted February 22, 2020 Just a thought are the batteries ok I have just brought a wraith scope and it says make sure that the batteries are full or plug in to usb to do any up dates it only a thought mate. If that don’t work you might have to t/ Jacks a call Monday Quote Link to comment Share on other sites More sharing options...
Walker570 Posted February 22, 2020 Report Share Posted February 22, 2020 Just a thought. I just purchased a new night spotter and put in new batteries and it would not switch on. Took it back and to my embarrasment Carl at Solware changed the batteries and it worked. Checked the batteries and it said in very small letters for low power use. Carl put in some standard batteries and it fired up. These where Panasonics purchased from my local store, not cheapies. Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted February 22, 2020 Author Report Share Posted February 22, 2020 Hi thanks for the help i have the batteries fully charged two sets i dont have the usb cable i have sent an email to t/j davie Quote Link to comment Share on other sites More sharing options...
snow white Posted February 23, 2020 Report Share Posted February 23, 2020 I phone them they are a bit slow on the emails for me let us know how you get on 👍 Quote Link to comment Share on other sites More sharing options...
Tikkat3x Posted February 23, 2020 Report Share Posted February 23, 2020 What update was this? How did you try to update it, through stream vision? Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted February 24, 2020 Author Report Share Posted February 24, 2020 yes it was stream vision it says in the manual to reset it after update the scope dosent work right to hold rec button and control button then turn on power this blanks the whole lot and stops it working any one who has one dont do this Quote Link to comment Share on other sites More sharing options...
Tikkat3x Posted February 24, 2020 Report Share Posted February 24, 2020 Have you tried removing the batteries and then holding the power button for 5 seconds then reinsert the battery’s? Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted February 24, 2020 Author Report Share Posted February 24, 2020 Hi i never tried that its on its way to Thomas jack's i will see what they say about it i will also send yukon a cheeky email as this should not happen the hardware and software should not let this happen Quote Link to comment Share on other sites More sharing options...
Tikkat3x Posted February 24, 2020 Report Share Posted February 24, 2020 Is it still under warranty? I’d be interested to know the outcome in case it should ever happen to mine Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted February 24, 2020 Author Report Share Posted February 24, 2020 i will update once i hear about it yes still under warranty till july or longer this year as thats 3 years i dont know when mine was purchased Quote Link to comment Share on other sites More sharing options...
Tikkat3x Posted March 2, 2020 Report Share Posted March 2, 2020 On 24/02/2020 at 13:36, scarecrow243 said: i will update once i hear about it yes still under warranty till july or longer this year as thats 3 years i dont know when mine was purchased Any updates? Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted March 2, 2020 Author Report Share Posted March 2, 2020 still at thomas jacks i did get told by yukon it is a memory fault but it has not been confirmed yet Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted March 12, 2020 Author Report Share Posted March 12, 2020 update well i had to deal with thomas jacks again as a yukon photon 4.5x42s had a memory fault i did contact yukon first who told me it was the memory fault and it would be repaired according to the warranty i told them i did not have the original receipt they said the serial number will be enough for the warranty so i sent it to thomas jacks after telling them i had contacted yukon but once they had the scope they said because i did not have the receipt they could not tell if the scope was imported by them untrue as the serial number is on import paper work. so i had to pay £135 +vat + £162 they opened the box and removed the usb lead and spare battery pouch because i did not have them with the scope i sent them well they say the scottish are mean what does that make thomas jacks ps i had a good review on here before i removed it for them being so greedy Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted March 12, 2020 Report Share Posted March 12, 2020 2 minutes ago, scarecrow243 said: update well i had to deal with thomas jacks again as a yukon photon 4.5x42s had a memory fault i did contact yukon first who told me it was the memory fault and it would be repaired according to the warranty i told them i did not have the original receipt they said the serial number will be enough for the warranty so i sent it to thomas jacks after telling them i had contacted yukon but once they had the scope they said because i did not have the receipt they could not tell if the scope was imported by them untrue as the serial number is on import paper work. so i had to pay £135 +vat + £162 they opened the box and removed the usb lead and spare battery pouch because i did not have them with the scope i sent them well they say the scottish are mean what does that make thomas jacks ps i had a good review on here before i removed it for them being so greedy hello, you had to paid £162 to repair a MK 1 5x42 ? Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted March 12, 2020 Author Report Share Posted March 12, 2020 no it was the rt model Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted March 12, 2020 Report Share Posted March 12, 2020 1 hour ago, scarecrow243 said: no it was the rt model hello, that is not good, i would get back to Yukon and complain against Thomas Jacks Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted March 12, 2020 Author Report Share Posted March 12, 2020 Hi i have sent yukon a few emails about this they said they would contact t/j about it so just waiting to hear the outcome Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted March 12, 2020 Report Share Posted March 12, 2020 2 hours ago, scarecrow243 said: Hi i have sent yukon a few emails about this they said they would contact t/j about it so just waiting to hear the outcome hello, hope it all goes well, i think T/Jacks has lost it customer service as i am sure your not alone with these problems and them avoiding the warranty Quote Link to comment Share on other sites More sharing options...
Tikkat3x Posted March 22, 2020 Report Share Posted March 22, 2020 On 12/03/2020 at 21:02, scarecrow243 said: Hi i have sent yukon a few emails about this they said they would contact t/j about it so just waiting to hear the outcome Any news? Quote Link to comment Share on other sites More sharing options...
scarecrow243 Posted March 23, 2020 Author Report Share Posted March 23, 2020 yukon have not done anything about this so i am still £162 out of pocket Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted March 23, 2020 Report Share Posted March 23, 2020 2 hours ago, scarecrow243 said: yukon have not done anything about this so i am still £162 out of pocket hello, sounds very unfair of both Yukon a TJ, did they say it is still under warranty ? i think they are both finding the Pards are selling better so not so many customers for themselves, Quote Link to comment Share on other sites More sharing options...
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