harrycatcat1 Posted September 22 Report Share Posted September 22 I had a telephone conversation with Severn trent water the other day but didn't tell them any email address, so how come they sent me a survey by email asking about my experience on the phone. Is there some sort of email directory? Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted September 22 Report Share Posted September 22 How do you get your water bills? Quote Link to comment Share on other sites More sharing options...
harrycatcat1 Posted September 22 Author Report Share Posted September 22 On 22/09/2024 at 14:23, TIGHTCHOKE said: How do you get your water bills? Expand Through the post. Quote Link to comment Share on other sites More sharing options...
old'un Posted September 22 Report Share Posted September 22 At some time in the past you may have given them your email address. How long have you had your email address? Have you possibly given it to a third party with links to ST? Quote Link to comment Share on other sites More sharing options...
harrycatcat1 Posted September 22 Author Report Share Posted September 22 (edited) On 22/09/2024 at 16:13, old'un said: At some time in the past you may have given them your email address. How long have you had your email address? Have you possibly given it to a third party with links to ST? Expand The bill has always been in my wife's name and the email address they sent me the survey to I've only had it 2 years and rarely use it 🤔 Edited September 22 by harrycatcat1 Quote Link to comment Share on other sites More sharing options...
Newbie to this Posted September 22 Report Share Posted September 22 Ring them back up and ask them how they got your contact information. Quote Link to comment Share on other sites More sharing options...
marsh man Posted September 22 Report Share Posted September 22 So easy done in the past without thinking about , well it was for me , if setting up a password then they want your email address , they they ask how would you prefer messages , by phone , text or email , I don't mind giving them my email address but I rarely give anyone my mobile phone number , mainly because I don't know what my own number is . Quote Link to comment Share on other sites More sharing options...
harrycatcat1 Posted September 22 Author Report Share Posted September 22 On 22/09/2024 at 18:41, Newbie to this said: Ring them back up and ask them how they got your contact information. Expand I intend to do that tomorrow 😉👍 On 22/09/2024 at 19:09, marsh man said: So easy done in the past without thinking about , well it was for me , if setting up a password then they want your email address , they they ask how would you prefer messages , by phone , text or email , I don't mind giving them my email address but I rarely give anyone my mobile phone number , mainly because I don't know what my own number is . Expand The other day was the only contact that I've ever had with them because it has always been in my wife's name. Quote Link to comment Share on other sites More sharing options...
harrycatcat1 Posted September 23 Author Report Share Posted September 23 Severn Trent have just confirmed that they don't have any record of my email address so I've sent it by WhatsApp as I got the impression that she didn't believe me. Just an old duffer that's balmy. Quote Link to comment Share on other sites More sharing options...
old'un Posted September 23 Report Share Posted September 23 (edited) On 23/09/2024 at 08:45, harrycatcat1 said: Severn Trent have just confirmed that they don't have any record of my email address so I've sent it by WhatsApp as I got the impression that she didn't believe me. Just an old duffer that's balmy. Expand Have you logged into your ST account to see if your email is in your account? Just one other thing…..have you spoken with your wife? Edited September 23 by old'un Quote Link to comment Share on other sites More sharing options...
harrycatcat1 Posted September 23 Author Report Share Posted September 23 On 23/09/2024 at 09:10, old'un said: Have you logged into your ST account to see if your email is in your account? Just one other thing…..have you spoken with your wife? Expand I don't have a log in account and there is no way on earth that she knows any email accounts. I have come to the conclusion that Severn trent don't know if they are coming or going if you read the WhatsApp messages 🤔 Quote Link to comment Share on other sites More sharing options...
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