sambo Posted January 28, 2008 Report Share Posted January 28, 2008 (edited) As some of you may know my land rover broke down the week before last, so it went into land rover last weekend on the back of a revovery truck. but land rover failed to give me a courtesy car as I am only 20 some company policy c**p so had no car over the weekend and then on monday had more arguments with them over a courtesy car for them to tell me at 4pm that my car was ready to be collected so I had to get a lift up to conwy on monday night to pick up my car as i needed it for shooting the next day. now last week I didnt really use my car but what use it did have I thought it didnt perform right, now over the weekend its just been sat on my drive as i was in ireland come to get in it this morning got 200yds down the road sound like a bag of spanners and engine management light comes on so pulled over switch it off and back on sounds better so carry on to work. so got on to the phone to landrover conwy say bring it in well have a look as we didnt have time to look at it properly last time so was not impressed got on to the manager and asked what he was going to do about it and a courtesy car he said bring it in but we wont give you a car. really not impressed with conwy at this point so got on the phone to landrover customer services told them the full story said they would have to go and ask some one about the courtesy car and they will call back, Im still waiting for the call back. Sorry rant over now because this problem keeps re occurring Ive lost my trust in the car and i dont want to keep it any more what is my legal standing in returning the car to land rover and asking for a refund the car has only done 4600 miles and is obviously not up to standard. any comments would be great thanks Sam Edited January 28, 2008 by sambo Quote Link to comment Share on other sites More sharing options...
trakker01 Posted January 28, 2008 Report Share Posted January 28, 2008 put it straight to 'em...... sort it under the warrenty with new parts & 100% reliable, or take it back...for another....... if you bought it on credit, get onto your credit company (after all ,it is there's) & tell them its unreliable & causing a ache in ya pants. don't pay for it ,until its sorted...you be amaised how much punch the credit company has.... if you payed cash.well done !! but its gonna be hard work, getting it sorted...they got ya dosh !! Quote Link to comment Share on other sites More sharing options...
ShaggyRS6 Posted January 28, 2008 Report Share Posted January 28, 2008 Whilst my Audi was in for a service it was being used by the entire workshop. There is a good comminity of RS6 owners and not many about, so when a Red one is being ragged round the streets of the Medway Towns and its seen by another driver, you normally get a phone call. I did, although I was not driving it, upson picking it up there was baby's toys in it, McDonalds wrappers etc. To say the least, I was not happy. I went to the Dealer who owned the dealer that this happened at (if that mnakes sense) and stormed into the CEO's office followed by 2 Secertary's and a couple of Mechanics who had obviously been called as security. After I ripped him a new one he gave me £2000 compensation to stop me going to Audi So my advice is. rip them a new one. Quote Link to comment Share on other sites More sharing options...
Dirty Harry Posted January 28, 2008 Report Share Posted January 28, 2008 Shaggy, I would have got the £2000 and then gone to the police and reported the taking without consent and had the ******** arrested. Have you had any speeding tickets through since they did this? Sambo, How old is that car and what have you got? Did you buy it from new? A friend of mine brought a VW Passat brand new and there were quite a few problems with it and they sent it back. Got a new one. Worth threatning them with it and seeing what they will do. Harry Quote Link to comment Share on other sites More sharing options...
sambo Posted January 28, 2008 Author Report Share Posted January 28, 2008 Alrite Harry yes it was bought brand new in september has only done 4600 miles and its a lr 110 double cab pick up. I have also found the guy i need to speak to Phil Popham md of landrover sod talking to all the lower ranking people lets just get on with the cheif so who can supply me with his number or email adress? Sam Quote Link to comment Share on other sites More sharing options...
me and my lad Posted January 28, 2008 Report Share Posted January 28, 2008 if you contact companies house they will give you some of his details, possibly a home address if you are lucky think they charge a fiver or so for supplying details Quote Link to comment Share on other sites More sharing options...
Dirty Harry Posted January 28, 2008 Report Share Posted January 28, 2008 Sambo, I would go through the dealers first before contacting the MD. If you get no joy them go to him. What has actually gone wrong with it? Harry Quote Link to comment Share on other sites More sharing options...
sambo Posted January 28, 2008 Author Report Share Posted January 28, 2008 Is there any solicitors on here and if so would sale of goods act come it this? Quote Link to comment Share on other sites More sharing options...
Dirty Harry Posted January 28, 2008 Report Share Posted January 28, 2008 http://www.dti.gov.uk/consumers/buying-sel...t/page8600.html Quote Link to comment Share on other sites More sharing options...
pin Posted January 28, 2008 Report Share Posted January 28, 2008 Problem with taking the legal approach to car dealers is they are so used to being threatened by it they just shrug it off. You have to go through with it, and it will cost you money in independent engineers to confirm the fault. My understanding of the sale of goods act is that you have to give the supplier "reasonable" chance to put it right, and it's that interpretation of "reasonable" which forms the crux of most complaints. If it's on hire purchase, inform them immediately you intend to pursue action under the act and stop using it immediately. Make the vehicle available for collection by the hire purchase company and inform them you are intending to take them to court under the provisions of the sale of good act. The car belongs to them, not you, so they are responsible not the dealer. It is up to them what remedy they choose to pursue, not you. Since you have been sold goods which are not fit for the purpose they were intended you have a case under the above act and they will have to push the matter with the dealer. They deal with this day in day out and will use every single delaying tactic under the sun, stick to your guns and as long as the fault is serious you should have a claim. If it's a private purchase made with cash or equivalent, you are on a limb. It's possible to win, but not easily done. Mungler will be along in a second to tell me I'm wrong anyway Quote Link to comment Share on other sites More sharing options...
sambo Posted January 28, 2008 Author Report Share Posted January 28, 2008 Problem with taking the legal approach to car dealers is they are so used to being threatened by it they just shrug it off. You have to go through with it, and it will cost you money in independent engineers to confirm the fault. My understanding of the sale of goods act is that you have to give the supplier "reasonable" chance to put it right, and it's that interpretation of "reasonable" which forms the crux of most complaints. If it's on hire purchase, inform them immediately you intend to pursue action under the act and stop using it immediately. Make the vehicle available for collection by the hire purchase company and inform them you are intending to take them to court under the provisions of the sale of good act. The car belongs to them, not you, so they are responsible not the dealer. It is up to them what remedy they choose to pursue, not you. Since you have been sold goods which are not fit for the purpose they were intended you have a case under the above act and they will have to push the matter with the dealer. They deal with this day in day out and will use every single delaying tactic under the sun, stick to your guns and as long as the fault is serious you should have a claim. If it's a private purchase made with cash or equivalent, you are on a limb. It's possible to win, but not easily done. Mungler will be along in a second to tell me I'm wrong anyway I can not give them reasonable chance to put it right as they will not give a courtesy car this leaving me unable to work and out of pocket? Sam Quote Link to comment Share on other sites More sharing options...
pin Posted January 28, 2008 Report Share Posted January 28, 2008 See, if company policy they had in force at the time of the sale was no courtesy cars to the under 25's. then you are probably out of luck. (or whatever the policy was) Under the contract of sale you will have agreed to, it will probably be explicitly stated - if it's not I'll eat my hat. Normally the group or company insurance dictates what they will and won't do re: courtesy cars. FWIW I completely side with you that it's unreasonable to not give you a motor, but the sale of goods act doesn't take into account the provision of a courtesy car if you take it to them for inspection and fault finding. It's something they simply don't have to do so won't if they can get away with it. If you took a low value item into a shop that was faulty they would probably spend 10 seconds looking at it, realise it was broken and give you a new one. A car is more complex and it's easy to justify more time to look into the problem before a defect is found. If you take a mirror into a shop and it's cracked or blemished it's easy to see the problem, a car is harder. Uk consumer law makes no provision for how expensive or complex something is (we are back to reasonable again). Quote Link to comment Share on other sites More sharing options...
sambo Posted January 28, 2008 Author Report Share Posted January 28, 2008 If the company policy when I bought the car said no courtesy cars how is it that i was able to take out the car i bought for a test drive surely there wouldnt be 2 different insurance contracts? Sam Quote Link to comment Share on other sites More sharing options...
pin Posted January 28, 2008 Report Share Posted January 28, 2008 I'd say there was. Motor trader policy for test drives (trade plates usually if not registered / taxed) but then corporate liability insurance for hire cars. I don't like saying it because I think you should get a car, but I think that's how it works! Quote Link to comment Share on other sites More sharing options...
lurcherboy Posted January 28, 2008 Report Share Posted January 28, 2008 Calling in Trading Standards does hurt them as it goes on their 'record' It has a tendency to move the whole scenario on a bit LB Quote Link to comment Share on other sites More sharing options...
sambo Posted January 28, 2008 Author Report Share Posted January 28, 2008 I'd say there was. Motor trader policy for test drives (trade plates usually if not registered / taxed) but then corporate liability insurance for hire cars. I don't like saying it because I think you should get a car, but I think that's how it works! there were no trade plate at all just took a copy of my licence and handed over the keys and said take it for a spin Quote Link to comment Share on other sites More sharing options...
pin Posted January 28, 2008 Report Share Posted January 28, 2008 I only know what I have been through with various cars over the years, I don't know enough to assert if they are stringing you along or not. I do know that since owning the last car I bought new the dealers have changed their policy on who can and can't get hire cars... Quote Link to comment Share on other sites More sharing options...
Iaindp Posted January 29, 2008 Report Share Posted January 29, 2008 I only know what I have been through with various cars over the years, I don't know enough to assert if they are stringing you along or not. I do know that since owning the last car I bought new the dealers have changed their policy on who can and can't get hire cars... Sambo, I worked in car rental, for one of the majors for a number of years. The big hire firms supply hire vehicles to car dealerships for use as courtesy cars. It is the car hire firm's T&Cs that prevent you from being able to drive a courtesy vehicle as the industry standard is age 21, unless you are insuring the vehicle yourself (and even then the dealer will hide behind the minimum age rule as they don't really want to do it). It's a bit harsh when you're old enough to be allowed to buy one of their cars but not to be allowed to drive one of their courtesy cars but them is the rules. they'll say you should have been aware of all of their terms and conditions before buying the vehicle. That said, if they wanted to, they could give you a car buy allowing you to use a demo from the fleet. Their own insurance WILL provide for young drivers as corporate insurance rarely fully excludes young drivers. Quote Link to comment Share on other sites More sharing options...
al4x Posted January 29, 2008 Report Share Posted January 29, 2008 If the insurance is the problem ask them if you provide insurance whether they will then give you a hire car. Your insurance should cover you for a loan vehicle if you ask them usually for no fee but there may be a small arrangement fee. Otherwise do you have an older family member who could use the loan vehicle and let you use theirs? Otherwise its a case of make as much noise in the dealership as possible. We've just had a ruck with a Vauxhall dealership over a used van we bought believing it was a network Q vehicle and covered by their warranty and then finding out it wasn't. Despite us seeing the ad on the network Q site and even having the stickers in the vehicle windows. The MD was unlucky enough to walk in while my business partner was in the showroom voicing his displeasure in front of other customers. Strangely enough we got a load of work done at their expense after that Quote Link to comment Share on other sites More sharing options...
sambo Posted January 29, 2008 Author Report Share Posted January 29, 2008 well today they have offered me £60 a day for taxis, but what use is that to me driving round the shoot? that would be 4 mile to the shoot 4 mile back with dog plus driving round the shoot (or taxi driver waiting for me) then a 7 mile trip to work then the taxi driver would need to valet there car and then the same in the evening. this to me does not sound like a £60 a day taxi bill will cover Sam Quote Link to comment Share on other sites More sharing options...
ME Posted January 29, 2008 Report Share Posted January 29, 2008 well today they have offered me £60 a day for taxis, but what use is that to me driving round the shoot? that would be 4 mile to the shoot 4 mile back with dog plus driving round the shoot (or taxi driver waiting for me) then a 7 mile trip to work then the taxi driver would need to valet there car and then the same in the evening. this to me does not sound like a £60 a day taxi bill will cover Sam Sam, No offence mate, this is said tongue in cheek but..... MODS, CAN WE HAVE A PINNED SECTION FOR "MY LANDROVER IS BROKEN" ? Good luck with it mate LV Quote Link to comment Share on other sites More sharing options...
paulf Posted January 29, 2008 Report Share Posted January 29, 2008 Why not buy a very cheap car to cover things ie £150 then scrap it when you get your vehicle back. Other wise carnt you borrow a vehicle from someone. Quote Link to comment Share on other sites More sharing options...
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