Advise on carrier

[12boreblue]

Having spent some considerable time and effort trying to resolve a claim for damage during transit, and also receiving products that were sent to me by mistake, and the carriers blatant disregard for customer service, I would advise those posting goods not to use My Hermes. You of course have the right to use any carrier you wish, but be warned!!!! I still have parcels delivered by mistake three weeks ago and they promise to collect but never do, and still no resolution for damaged goods.

[walt1980]

What got delivered by mistake? Anything good? U must of opened it by now???

[clakk]

they kindly lauched our dining table over our 8ft fence cant think how it got damaged your honour cos the driver said he never did .it must have jumped over the gate .the gate he said he opened to place table in back garden .two disclocks and two draw bolts all locked/?? he must be magician dynamo on his day off.2 weeks of screeming at next finally got table n compo sorted .wouldnt use herpes to transport slurry theyre carp

[bruno22rf]

I bought 2 camera lenses last Christmas that were supposed to be delivered by this bunch of clowns-the seller used their tracking service but they still got lost and their customer services explained that tracking was not possible because "the items have been lost" ***!!!

[sidesy]

IN MY OPINION awful courier - nearly as bad as parcel2go for misdirecting or damaging stuff

[aris]

You get what you pay for. I use UPS exclusively (through an intermediary - interparcel.com). Hardly ever had a problem. Items are tracked, drivers are polite, professional, in UPS uniforms, and drive UPS marked vans. When there is a problem - a UPS agent calls me to say there is a problem - i never have to chase stuff up. GBP9.59 inc vat (through interparcel.com) for a parcel delivery to the UK (except highlands, islands, NI, etc) . Sure you can pay muppets in white vans to send stuff cheaper, but in the long run it is not worth it.

 

parcel2go are an agent - like interparcel, but I don't rate them. There is no customer service with parcel2go - while interparcel are just a phone call or web-chat away.

[filzee]

Its strange because only the other week on a different forum people were singing the praises of My Hermes and i was just about to post something with them

[steve_b_wales]

I ordered a tablet pc from carphonewarehouse. I arranged for it to be delivered to my parents house today, and not for it to be left anywhere else (it had to be signed for) My mother has just phoned me at work to say that it had been delivered to her neighbour, who is a 'not very honest'. The neighbour, a young girl, did give knock on my parents door and handed it over. She has been known to take in parcels, and sign for them with a bogus name. The courier firm was DPD.

I don't know whether to contact carphonewarehouse and inform them what happened.

[whitey10765666]

Im waiting for a delivery of a big bathroom cupboard with mirrors estimated delivery yesterday, lets see what occurs is it, never turn up, broken mirrors, etc,

[al4x]

Pay peanuts get monkeys, what do you expect for the cheapest rates in the industry

[tigger]

Shocking they left something in my shed without prior agreement, and with my neighbour who can't be trusted for **** with strict instructions not to do so AVOID AVOID!!

[hedge]

I ordered a tablet pc from carphonewarehouse. I arranged for it to be delivered to my parents house today, and not for it to be left anywhere else (it had to be signed for) My mother has just phoned me at work to say that it had been delivered to her neighbour, who is a 'not very honest'. The neighbour, a young girl, did give knock on my parents door and handed it over. She has been known to take in parcels, and sign for them with a bogus name. The courier firm was DPD.

I don't know whether to contact carphonewarehouse and inform them what happened.

 

Most courier companies have some small print in their T&C's that lets them make "a reasonable attempt" to deliver the item. This usually includes neighbours. Strangely, in the mail order world, there is more and more demand for deliveries to be left with neighbours. In your situation you'd rather not!

 

In your case I'm not sure if your instructions were passed on, ignored or trumped by the T&C's. Drivers never like re-deliveries.

 

It's always been a grey area. If you're not happy, take it up with CPW who can take it up with the courier.

 

I've had all sorts of experience with various parcel companies. Remember, a lot of couriers are owner/drivers and although they represent a courier company, they are effectively self-employed and usually paid per parcel. No-one wants to re-deliver so they will always try to leave it with someone.

 

Lobbing things over fences or gates is not on but does happen. The other week I left a note for the Hermes driver to specifically leave it in a safe place and leave me a note where to find my parcel. He did just that so no complaints from me. Our local DPD driver is also very good. Yodel tend to be pants (they were losing £1m per week and tended to get the lower quality drivers). I had to get a suitcase collected from a hotel in Cologne and returned to the UK. I tried TNT (started to wish I'd used FedEx or UPS) but TNT delivered it in 2 days so very impressed.

 

It's not necessarily the courier brand but just the individual who happens to serve your area.