steve_b_wales Posted July 29, 2017 Report Share Posted July 29, 2017 Anyone having problems accessing their PM's? I came home this morning and tried clicking on the messenger box but nothing happens. Also, I can get the drop down menu when I click on my name. Shaun 4860 on here said that he's having no problems. Also, usually if I hover the mouse over someone's name down the bottom of the page, I can access them, but now I have to click on their name first. I can also access every other sub section on here. I've restarted the computer but still no joy. Everything else is okay. EDIT: I can access everything using my tablet, so the problem lies here somewhere. I can access almost everything using the computer mouse, so don't think it can be that. Any ideas? Quote Link to comment Share on other sites More sharing options...
ips Posted July 29, 2017 Report Share Posted July 29, 2017 No issues on windows phone Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted July 29, 2017 Report Share Posted July 29, 2017 No problems here! Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 Very strange this. As mentioned, I haven't any problems accessing PW when using my tablet, and also had no problems when on PW in work last night. The mouse is working fine for everything else, so I'm baffled. PM's show up on my screen when I receive them, but I can't open the message box when using the computer mouse. Just read your message Dave, as it popped up on my screen. I've sent you a message back via my tablet. Quote Link to comment Share on other sites More sharing options...
walshie Posted July 29, 2017 Report Share Posted July 29, 2017 Try clearing your cache and/or cookies on the computer you are having problems with. If you don't want to do that as a first option, try logging into PW using a different browser to see if that works. If it does, it's a browser problem and you'll have to clear as above. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 Try clearing your cache and/or cookies on the computer you are having problems with. If you don't want to do that as a first option, try logging into PW using a different browser to see if that works. If it does, it's a browser problem and you'll have to clear as above. I'll have a crack at clearing everything now. Thanks. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 Hell's Bells. I cleared all my cache etc and now cannot log back in when using the computer, so now using the tablet. Usually, when I clear the cache and/or history, my username is saved and I just have to click onto it. Quote Link to comment Share on other sites More sharing options...
walshie Posted July 29, 2017 Report Share Posted July 29, 2017 Have you tried using a different browser on the same computer? i.e If you're currently using chrome, use firefox, or vice versa. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 Have you tried using a different browser on the same computer? i.e If you're currently using chrome, use firefox, or vice versa. Will give it a go if I can find out what to do. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 Just installed Firefox (I was using Chrome) and it seems like I can access everything now. For some reason, I can only log onto PW via Firefox and not Chrome. Is Firefox okay to use or is Chrome better? Quote Link to comment Share on other sites More sharing options...
ditchman Posted July 29, 2017 Report Share Posted July 29, 2017 no probs here....... Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted July 29, 2017 Report Share Posted July 29, 2017 Just installed Firefox (I was using Chrome) and it seems like I can access everything now. For some reason, I can only log onto PW via Firefox and not Chrome. Is Firefox okay to use or is Chrome better? Steve, I moved from Firefox to Chrome a couple of months ago following changes they (Firefox) made and on the advise of my Computer Consultant. Much happier with the Chrome set up. Quote Link to comment Share on other sites More sharing options...
walshie Posted July 29, 2017 Report Share Posted July 29, 2017 Just installed Firefox (I was using Chrome) and it seems like I can access everything now. For some reason, I can only log onto PW via Firefox and not Chrome. Is Firefox okay to use or is Chrome better? Firefox might take a bit of getting used to, but it's just as capable once you get the hang of it. If you prefer chrome, it might be worth uninstalling it and reinstalling again. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 Steve, I moved from Firefox to Chrome a couple of months ago following changes they (Firefox) made and on the advise of my Computer Consultant. Much happier with the Chrome set up. I've never used Firefox before and I must admit, I did like Chrome Firefox might take a bit of getting used to, but it's just as capable once you get the hang of it. If you prefer chrome, it might be worth uninstalling it and reinstalling again. I might try and re -install Chrome later, and see if I can access PW using it. If not, I'll have to stick with Firefox. Thanks for everyones help today. UPDATE: I've just reinstalled Chrome, but not set it as my browser yet. I typed in the PW address, and can now access it as before when using Chrome. God knows what happened earlier though! I will now go back to Chrome and see what happens (again) Quote Link to comment Share on other sites More sharing options...
walshie Posted July 29, 2017 Report Share Posted July 29, 2017 I've never used Firefox before and I must admit, I did like Chrome I might try and re -install Chrome later, and see if I can access PW using it. If not, I'll have to stick with Firefox. Thanks for everyones help today. UPDATE: I've just reinstalled Chrome, but not set it as my browser yet. I typed in the PW address, and can now access it as before when using Chrome. God knows what happened earlier though! I will now go back to Chrome and see what happens (again) At least you've got a backup now if it starts acting up again. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 29, 2017 Author Report Share Posted July 29, 2017 At least you've got a backup now if it starts acting up again. Just installed Chrome again, set it as my browser,and tried to access PW, but problem still there. So Firefox will have to stay for now. Quote Link to comment Share on other sites More sharing options...
viking Posted July 30, 2017 Report Share Posted July 30, 2017 i hate it when thisngs mess up, i had a problem a while ago with my laptop and chrome, had to use something else and it was horrible, me not like change, all sorted now but no idea what i did Quote Link to comment Share on other sites More sharing options...
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