Dave at kelton Posted August 7, 2023 Report Share Posted August 7, 2023 Bought a Gerber multitool about twenty years ago and broke one of the bits. Thought I would follow up the 25 year guarantee despite no receipt after all this time. Was told that Fiskers are the U.K. agent. Contacted them and yes just let us have a photo, no need to return it. Sent that in and offered the choice of about eight different models and my preference will be with me in ten days. Wow! Quote Link to comment Share on other sites More sharing options...
dead eye alan Posted August 7, 2023 Report Share Posted August 7, 2023 Good result. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted August 7, 2023 Report Share Posted August 7, 2023 Hello, well done 👍, that is why I like Hawke scopes and their warranty Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted August 7, 2023 Report Share Posted August 7, 2023 2 hours ago, oldypigeonpopper said: Hello, well done 👍, that is why I like Hawke scopes and their warranty +1 Quote Link to comment Share on other sites More sharing options...
benbobailey Posted August 7, 2023 Report Share Posted August 7, 2023 9 hours ago, Dave at kelton said: Bought a Gerber multitool about twenty years ago and broke one of the bits. Thought I would follow up the 25 year guarantee despite no receipt after all this time. Was told that Fiskers are the U.K. agent. Contacted them and yes just let us have a photo, no need to return it. Sent that in and offered the choice of about eight different models and my preference will be with me in ten days. Wow! Great to hear, especially in this day and age where customer service is usually terrible to non existant. Quote Link to comment Share on other sites More sharing options...
Rem260 Posted August 8, 2023 Report Share Posted August 8, 2023 23 hours ago, Dave at kelton said: Bought a Gerber multitool about twenty years ago and broke one of the bits. Thought I would follow up the 25 year guarantee despite no receipt after all this time. Was told that Fiskers are the U.K. agent. Contacted them and yes just let us have a photo, no need to return it. Sent that in and offered the choice of about eight different models and my preference will be with me in ten days. Wow! Had exactly the same experience. Top service.👍 Quote Link to comment Share on other sites More sharing options...
.357shooter Posted August 8, 2023 Report Share Posted August 8, 2023 good to know as i also have one of these. Quote Link to comment Share on other sites More sharing options...
amateur Posted August 8, 2023 Report Share Posted August 8, 2023 About 25 years ago, I bought a Wilkinson extendable tree lopper. Wilkinsons were taken over by Fiskars, so when I broke the lopper and wanted to repair it, I phoned Fiskars. "I'm sorry, we don't cary spares. We will send you a replacement" I'm now on my 3rd free replacement. Quote Link to comment Share on other sites More sharing options...
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