stubby Posted September 22, 2013 Report Share Posted September 22, 2013 so back in december I bought a mossberg hushpower 410 from essex gun, it got put in the cabinet for a couple of months before I got around to taking it out, and straight away I started having problems, rather than ejecting the fired cart, it was pulling the brass base off, and leaving the plastic in the barrel, I put this down to a dodgy batch of shells, on the next occasion out, with different carts, more problems, the first cart would not be extracted on pulling back the pump, so the second cart would get ejected, you then had to pull the trigger and pull back the pump again, sometimes it would grab and eject, other times not. so took it back to essex gun last month on the 17th, and picked up this month on the 19th, so a full month, I asked them to send it back under warranty, and on picking it up, asked if they knew what was wrong with it, they said oh they never tell us that, so took it out today, NO DIFFERENT WHATSOEVER!!!!!! Im fuming, so should I take it back, asking them to send it back again for a proper repair, or can I demand more under the warranty? Quote Link to comment Share on other sites More sharing options...
thameside Posted September 22, 2013 Report Share Posted September 22, 2013 Take it back , explain that it is still happening . Then if they refuse just quote the Sale of Goods Act http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act/ then see what they say . I am sure they will send it back . Quote Link to comment Share on other sites More sharing options...
House Boat Posted September 22, 2013 Report Share Posted September 22, 2013 The problem isn't that of Essex gun but Mossberg I sure Essex gun will have done all they can to rectify your problem (send the gun back to Mossberg) but under consumer law you are entitled to your money back , but just be clear, I know the retailer is your first port of call but you can't hold them responsible for the faults of a product they sell. HB. Quote Link to comment Share on other sites More sharing options...
stubby Posted September 23, 2013 Author Report Share Posted September 23, 2013 well, took it back today and they were overly apologetic, said they would return it yet again and get to the bottom of why it was not test fired before returning to them, also reckoned they would try and get it sorted in a shorter time limit, fingers crossed yet again Quote Link to comment Share on other sites More sharing options...
Essex Keeper Posted September 23, 2013 Report Share Posted September 23, 2013 mine started doing this last week i thought it was just the shells "new box" mines shot over 300 since ive had it Quote Link to comment Share on other sites More sharing options...
stubby Posted September 23, 2013 Author Report Share Posted September 23, 2013 mine fires the first cart you pull back the pump, but it wont extract you then have to forward the pump which of course makes the second "live" cart eject you click the trigger then pull back again, sometimes it'll eject the first one, other times not really pot luck Quote Link to comment Share on other sites More sharing options...
scarter Posted October 1, 2013 Report Share Posted October 1, 2013 my bro brought a gun there which had to go back and they were exactly the same as what you just said! Quote Link to comment Share on other sites More sharing options...
theosmith Posted October 2, 2013 Report Share Posted October 2, 2013 Essex gun treat customes like crack heads they will never get another penny off me Quote Link to comment Share on other sites More sharing options...
Essex Keeper Posted October 2, 2013 Report Share Posted October 2, 2013 Essex gun treat customes like crack heads they will never get another penny off me Nail head Quote Link to comment Share on other sites More sharing options...
theosmith Posted October 3, 2013 Report Share Posted October 3, 2013 Nail headHit the nail on the head ? Quote Link to comment Share on other sites More sharing options...
fse10 Posted October 3, 2013 Report Share Posted October 3, 2013 Have brought two guns from Essex gun first time i delt with the dad & he was spot on, but his son on the other hand comes across as he doesn't want to deal with you. Had a problem with one of my guns down to me but i've taken it to international firearms to have a look at as are much more helpful & have time to talk with you. Quote Link to comment Share on other sites More sharing options...
JimLondon Posted October 3, 2013 Report Share Posted October 3, 2013 Have brought two guns from Essex gun first time i delt with the dad & he was spot on, but his son on the other hand comes across as he doesn't want to deal with you. Had a problem with one of my guns down to me but i've taken it to international firearms to have a look at as are much more helpful & have time to talk with you. Don't get me started on International Firearms, the guy is an absolute buffoon, I took a gun to him for repair and when I rung him a few weeks later to check on progress he'd completely forgot about my gun and what repair was needed,I went to pick my gun up to take it somewhere else and he's gun room/safe was like a tip,guns on top of guns I had to go in there myself to find my own gun as he'd forgotten where it was and indeed what gun it was. On the other hand I've used Essex Gun a few times and never had any problems. Jim Quote Link to comment Share on other sites More sharing options...
Penelope Posted October 4, 2013 Report Share Posted October 4, 2013 Braintree or Rush Green? Essex gun treat customes like crack heads they will never get another penny off me A friendly little shop for what they are. Get my game/pigeon cartridges from them. Have brought two guns from Essex gun first time i delt with the dad & he was spot on, but his son on the other hand comes across as he doesn't want to deal with you. Had a problem with one of my guns down to me but i've taken it to international firearms to have a look at as are much more helpful & have time to talk with you. Quote Link to comment Share on other sites More sharing options...
samboy Posted October 4, 2013 Report Share Posted October 4, 2013 Iv'e been using Essex Gun since 1981 and never had a problem. There a bit on the Expensive side but you can haggle. I like dealing with Neville or Alan. Quote Link to comment Share on other sites More sharing options...
stubby Posted October 4, 2013 Author Report Share Posted October 4, 2013 , but his son on the other hand comes across as he doesn't want to deal with you. Ive had that feeling when in there too, well, its still there for the second time Quote Link to comment Share on other sites More sharing options...
mossy835 Posted October 5, 2013 Report Share Posted October 5, 2013 demand your money back, Quote Link to comment Share on other sites More sharing options...
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