keg Posted October 17, 2014 Report Share Posted October 17, 2014 I have a 3 series diesel estate that decided to break down right on the middle of the Severn bridge. Recovery and hire car were sorted by BMW assist,(joys of an extended warranty i paid for) Car gets delivered to my local dealership in Leeds today. The have said they are fully booked all next week but will try and start it on Monday. Are service departments always this busy or am i expecting too much? Quote Link to comment Share on other sites More sharing options...
robbiep Posted October 17, 2014 Report Share Posted October 17, 2014 They are often very busy, yes. Last time I booked in for a service, it was 3 weeks until they had a courtesy car available, and even without, it would have been just over a week. Quote Link to comment Share on other sites More sharing options...
norfolk dumpling Posted October 17, 2014 Report Share Posted October 17, 2014 Yep same here in sleepy Norfolk. Usually a couple of weeks ahead together courtesy car. Wife's baby BMW had a warranty fault and we had courtesy cars for several days each time. A couple of years ago her new Mini had a starting fault and the driver of the courtesy car (Enterprise who i must say we have had to use twice and they are not good at all) delivered an M Sport BMW 330 auto with the warning ".... careful on your icy lanes I nearly lost it twice" . Got a phone call whilst out shooting - - What the hell is this? - No handbrake! - No gear lever! - Only two pedals! - Tyres like rubber bands! - The remnants of 2ft of snow plus minus 10 today. - Is someone having a laugh I have omitted several 4 letter words from the text. Quote Link to comment Share on other sites More sharing options...
TaxiDriver Posted October 17, 2014 Report Share Posted October 17, 2014 Bmw, Mercedez, Ferrari, Maserati Makes no odds, they all go wrong with just the same regularity as lesser vehicles, The only difference being the complexity of the repairs needed and the parts availability. Quote Link to comment Share on other sites More sharing options...
keg Posted October 17, 2014 Author Report Share Posted October 17, 2014 This was a diesel leak. Could smell it when i stopped and popped the bonnet, when it was pulled up onto the trailer, more came out off the undertray. It's not so much the fact they go wrong Neil, i just can't believe such a big dealership has no spare capacity for a week. Quote Link to comment Share on other sites More sharing options...
Essex Keeper Posted October 18, 2014 Report Share Posted October 18, 2014 Hopefully all will be sorted my mrs cooper s had a service bmw forgot to do the sump plug up dumped all the oil on the m11 Quote Link to comment Share on other sites More sharing options...
sishyplops Posted October 19, 2014 Report Share Posted October 19, 2014 Audi are no better in norwich never had cars available when I had numerous multitronic gearbox faults , had to hire a car at one point as car lost all drive and audi said no courtesy car for 10 days, other than that their service is superb Quote Link to comment Share on other sites More sharing options...
HDAV Posted October 19, 2014 Report Share Posted October 19, 2014 The only way they make they money is to have the bays ramps and fitters flat out full all the time Quote Link to comment Share on other sites More sharing options...
aris Posted October 19, 2014 Report Share Posted October 19, 2014 The only way they make they money is to have the bays ramps and fitters flat out full all the time With what they charge, I somehow doubt that. Quote Link to comment Share on other sites More sharing options...
keg Posted October 19, 2014 Author Report Share Posted October 19, 2014 Hopefully all will be sorted my mrs cooper s had a service bmw forgot to do the sump plug up dumped all the oil on the m11 I believe with the BMW engines, a probe is placed down the dipstick slot... Quote Link to comment Share on other sites More sharing options...
keg Posted October 19, 2014 Author Report Share Posted October 19, 2014 £100 + an hour labour which the techies will not get paid. All so i can enjoy chrome and mirrors, biscuits, free diet coke or tea and coffee. Rather have lower bills ( although still on free servicing until next year) Quote Link to comment Share on other sites More sharing options...
Del T Posted October 19, 2014 Report Share Posted October 19, 2014 We are happy with our local dealership for servicing.even though the sales people are pretty useless. The servicing is very well priced and competitive with local Indies. Had a 3 series clutch supplied and fitted for 400quid which was a very good deal. Quote Link to comment Share on other sites More sharing options...
keg Posted October 20, 2014 Author Report Share Posted October 20, 2014 Good news, car is ready, as expected, fuel pipe clip had come off... Quote Link to comment Share on other sites More sharing options...
88b Posted October 27, 2014 Report Share Posted October 27, 2014 I believe with the BMW engines, a probe is placed down the dipstick slot... They do that to save time, but it's not the right way to do it, early Smart cars had no sump plug so you had to. Friends wife had her Mini done at Boreham they didn't even change the oil, they had to get min customer service involved. They met the customer service rep at the dealers who instructed them you will change the oil and filter now and you will remove the sump plug. Time is money and it's all about the money. Quote Link to comment Share on other sites More sharing options...
keg Posted October 27, 2014 Author Report Share Posted October 27, 2014 Agreed, my worry is that the crud is left in the bottom of the sump. Quote Link to comment Share on other sites More sharing options...
FoxyChris Posted October 27, 2014 Report Share Posted October 27, 2014 October is always busy for servicing because sept/Oct is when most people buy a new car. That means there is a huge jump in the number of cars that need an annual service (although some makes like bmw now have conditional based servicing). Quote Link to comment Share on other sites More sharing options...
Cosd Posted October 27, 2014 Report Share Posted October 27, 2014 I called Fiat to book my daughters car in for an airbag light which came on after a flat battery, car is under warranty, they said 2 weeks before I could take it in! Seems it's not just BMW!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.