team tractor Posted October 24, 2014 Report Share Posted October 24, 2014 Well a week ago my scope broke which is an EB sniper 10x42. The parallax has broken and after 3 phone calls to Edgar brothers I've still to receive a return call. I'm really angry that I'm being ignored . Anyone else have the same? Quote Link to comment Share on other sites More sharing options...
Davyo Posted October 24, 2014 Report Share Posted October 24, 2014 I bought a brand new Hastan Escort semi 12g,after going back once for a carrier problem.It started to fire a cartridge when the bolt slammed back when you load one through the carrier.They where excellent and gave a full refund,or refunded the gun shop and they refunded me.I only hope the gun was destroyed. Quote Link to comment Share on other sites More sharing options...
HDAV Posted October 24, 2014 Report Share Posted October 24, 2014 Why are you ringing Edgar's? The shop that sold it is who you need to speak to! Quote Link to comment Share on other sites More sharing options...
EMcC Posted October 24, 2014 Report Share Posted October 24, 2014 Edgar Bros are trade only for sales but have always been very helpful with information when called. Quote Link to comment Share on other sites More sharing options...
team tractor Posted October 25, 2014 Author Report Share Posted October 25, 2014 (edited) Why are you ringing Edgar's? The shop that sold it is who you need to speak to!Purchased from a show 5 years ago so I don't know who it's off . I'm not after a warranty claim just a repair. They told me on the phone they would ring me back but haven't as yet in 5 days. I wouldn't mind if they said yes it's repairable but take it to this shop etc . I just need to know it's repairable first. They had no problem dealing with me Edited October 25, 2014 by team tractor Quote Link to comment Share on other sites More sharing options...
HDAV Posted October 25, 2014 Report Share Posted October 25, 2014 Tricky one then try a local shop that stocks them see if they are able to find out. Quote Link to comment Share on other sites More sharing options...
mark@mbb Posted October 25, 2014 Report Share Posted October 25, 2014 Edgar brothers won't deal with joe public but will give you a great service through a dealer and are very helpful over the phone ( no i don't work there or have any of there gear i have just dealt with them over the phone ) Quote Link to comment Share on other sites More sharing options...
39TDS Posted October 25, 2014 Report Share Posted October 25, 2014 I bought a brand new Hastan Escort semi 12g,after going back once for a carrier problem.It started to fire a cartridge when the bolt slammed back when you load one through the carrier.They where excellent and gave a full refund,or refunded the gun shop and they refunded me.I only hope the gun was destroyed. It wasn't destroyed, my son bought it and blew a hole in his shed floor. He bought it as "new". Damned good job he is safety wise around guns and it was only the shed floor and his underpants that suffered. Quote Link to comment Share on other sites More sharing options...
rec-baller Posted October 25, 2014 Report Share Posted October 25, 2014 Dealt with Dave the armourer a few times, never had anything but good service,, Quote Link to comment Share on other sites More sharing options...
Davyo Posted October 25, 2014 Report Share Posted October 25, 2014 (edited) It wasn't destroyed, my son bought it and blew a hole in his shed floor. He bought it as "new". Damned good job he is safety wise around guns and it was only the shed floor and his underpants that suffered. It wasn't destroyed, my son bought it and blew a hole in his shed floor. He bought it as "new". Damned good job he is safety wise around guns and it was only the shed floor and his underpants that suffered. Seriously, whats the serial no? i will check it against my licence,I told them that ALL HASTANS maufactures in that batch need to be recalled before some gets killed or seriously injured.What was he doing in a shed with a live round in the gun??? Edited October 25, 2014 by Davyo Quote Link to comment Share on other sites More sharing options...
telf Posted October 25, 2014 Report Share Posted October 25, 2014 (edited) if its the same gun,edgar bros should be taken to the cleaners Edited October 25, 2014 by telf Quote Link to comment Share on other sites More sharing options...
39TDS Posted October 25, 2014 Report Share Posted October 25, 2014 I have no idea if it really was the same gun, it did the same as you describe though. He took it straight back. Quote Link to comment Share on other sites More sharing options...
Davyo Posted October 25, 2014 Report Share Posted October 25, 2014 Its probably from the same production batch, very dangerous.I would of at least expected that all guns manufactured in the same period as mine where recalled.You couldn't give me one now. Quote Link to comment Share on other sites More sharing options...
team tractor Posted October 30, 2014 Author Report Share Posted October 30, 2014 ###UPDATE###### Edgar brothers messaged me on here and rang me back The bloke I spoke to was the gun smith and very helpful It turns out the maker of the eb sniper has stopped trading so it's bin time :( So it only took a week for a return call but they were helpful and polite Quote Link to comment Share on other sites More sharing options...
K Mac Posted November 2, 2014 Report Share Posted November 2, 2014 Edgar brothers won't deal with joe public but will give you a great service through a dealer and are very helpful over the phone ( no i don't work there or have any of there gear i have just dealt with them over the phone ) Edgar Brothers will deal with joe public I had excellent service from them when I had issues with a suppressor Quote Link to comment Share on other sites More sharing options...
darren m Posted November 2, 2014 Report Share Posted November 2, 2014 Seriously, whats the serial no? i will check it against my licence,I told them that ALL HASTANS maufactures in that batch need to be recalled before some gets killed or seriously injured.What was he doing in a shed with a live round in the gun??? would be interested in the number as well just in case. had good service from them so far , one little problem fixed quickly and a phone number to call if I had any other bother Quote Link to comment Share on other sites More sharing options...
team tractor Posted November 2, 2014 Author Report Share Posted November 2, 2014 Well as said already they have rang me back now and have been helpful Quote Link to comment Share on other sites More sharing options...
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