steve_b_wales Posted November 9, 2023 Report Share Posted November 9, 2023 This time, every now and then, when I click onto anything that needs internet acces (PW, Facebook etc) when I click onto them, nothing happens. Checking the settings etc and it shows that the internet (via Vodafone) is connected. I can access anything else that doesn't need the internet, so the mouse is okay. My moblie phone and laptop have no problem connecting via the WiFi signal. Restarting the computer doesn't help. Then after 15-20 minutes, all's okay. The problem is that I need someone (like my daughter) to take a look at the computer when I've got this issue, but that's not possible. I'm at a loss to be honest. Quote Link to comment Share on other sites More sharing options...
johnphilip Posted November 9, 2023 Report Share Posted November 9, 2023 Steve. Are you loosing your Internet connection from time. To time. . I get it quite a bit. Still on copper. Cable . I then have to onmy tablet. Go to settings. Reconnect. Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted November 9, 2023 Report Share Posted November 9, 2023 What browser are you using? Does this happen on multiple browsers? Do you have outlook desktop app on the computer that allows connection? Quote Link to comment Share on other sites More sharing options...
discobob Posted November 10, 2023 Report Share Posted November 10, 2023 When it is happening- open a command prompt (cmd.exe) and type NSLOOKUP WWW.CISCO.COM and see if you get something returned you could try IPCONFIG options listed here https://www.intel.com/content/www/us/en/support/articles/000058982/wireless/intel-killer-wi-fi-products.html Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted November 10, 2023 Author Report Share Posted November 10, 2023 14 hours ago, johnphilip said: Steve. Are you loosing your Internet connection from time. To time. . I get it quite a bit. Still on copper. Cable . I then have to onmy tablet. Go to settings. Reconnect. No, it appears that I'm not losing the connection, as I can access the internet from my mobile phone and laptop. It's my desktop computer is the problem. I;m using it now, but an hour ago I could not connect to the internet. When I can't connect, in settings it states that there is a internet connection. 15 hours ago, ShootingEgg said: What browser are you using? Does this happen on multiple browsers? Do you have outlook desktop app on the computer that allows connection? I'm using Google Chrome. I have noticed though that sometimes when I reconnect to the internet, a message states 'Google chrome did not shut down properly' so I wonder if that could be the issue. Quote Link to comment Share on other sites More sharing options...
smokingdragon Posted November 11, 2023 Report Share Posted November 11, 2023 Next time this happens, either in the search bar or start run - type cmd it should give you a black box type the following ping www.google.com Press enter and you should have a response like this if you are connected - otherwise it will say timed out C:\Users\smoki>ping www.google.com Pinging www.google.com [142.250.187.228] with 32 bytes of data: Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Ping statistics for 142.250.187.228: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 10ms, Average = 10ms Quote Link to comment Share on other sites More sharing options...
old'un Posted November 11, 2023 Report Share Posted November 11, 2023 (edited) Steve try clicking the symbol below, (bottom right hand side of your screen) it should tell you if you are connected. Edited November 11, 2023 by old'un Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted November 11, 2023 Author Report Share Posted November 11, 2023 5 hours ago, smokingdragon said: Next time this happens, either in the search bar or start run - type cmd it should give you a black box type the following ping www.google.com Press enter and you should have a response like this if you are connected - otherwise it will say timed out C:\Users\smoki>ping www.google.com Pinging www.google.com [142.250.187.228] with 32 bytes of data: Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Reply from 142.250.187.228: bytes=32 time=10ms TTL=120 Ping statistics for 142.250.187.228: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 10ms, Average = 10ms Yes, it states as the above. 5 hours ago, old'un said: Steve try clicking the symbol below, (bottom right hand side of your screen) it should tell you if you are connected. This is the problem I've been having. When I can't connect to the internet, I check in 'settings' and it shows that I still have an internet connection. I'm using my desktop computer now to type this, but earlier I could not connect at all. Quote Link to comment Share on other sites More sharing options...
discobob Posted November 12, 2023 Report Share Posted November 12, 2023 You could try looking in eventvwr.exe (start - run evenvwr.exe) and see if you are getting anything appearing in there when you are experiencing the issues... Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted November 13, 2023 Author Report Share Posted November 13, 2023 On 12/11/2023 at 12:26, discobob said: You could try looking in eventvwr.exe (start - run evenvwr.exe) and see if you are getting anything appearing in there when you are experiencing the issues... I will do Bob, although (touch wood) the problem seem's tp have gone away despite me not actually doing anything. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.