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Pleasant Insurance Renewal Surprise


London Best
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Renewal invitation arrived this morning. Pleasantly surprised to find a quote of £330, down £90 from last year. Exactly the same conditions/terms, unlike last years clowns who quoted a slight increase from the year before but thought I wouldn’t notice (in very small print) that they had increased my excess from £200 to £5,000.

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I have spent 2 days on comparison sites as my renewal had gone up by £250. It has still cost me £200 more than last year, nothing about the vehicle or drivers has altered, except MY age. Some companies wanted over £1000, I ended up paying £630. The annoying thing is, I have NEVER had a claim since 1970 (apart from a windscreen).   😡

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Not car insurance but my house insurance renewal went up by 76% on last years. I phoned them up and asked to be put through to ‘Cancellations’ as advised by Martin Lewis and lo and behold they came back with a ‘deal’ and discount which was £2 LESS then last year.

Looking at a comparison site the same company offered exactly the same figure.

I have been told that a law was passed in 2023 making it illegal for companies to lure in new customers with cheaper premiums than existing customers.and hiking up auto renew premiums. Anyone else aware of this?
 

OB

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5 hours ago, Old Boggy said:

I have been told that a law was passed in 2023 making it illegal for companies to lure in new customers with cheaper premiums than existing customers.and hiking up auto renew premiums. Anyone else aware of this?

Not quite sure if it applies to insurance, but there is a scheme like that for (I believe) phone and internet contracts. 

For example - if you have a contract for a particular set of performance (such as unlimited data, 75 MB nominal max speed), and it costs you £X a month - and you then see the same unlimited data, 75 MB nominal max speed offered to 'new customers' for less - you can complain and get 'compensated'.  I also read that the way it has been written it is pretty much unenforceable as I believe intorductory offers are still allowed (so they can say for 1 year only) and they can also make minor changes in the facilities offered (such as a free antivirus, additional e mail address, or a 'fast response helpline')- and it is then deemed to be a 'different scope of supply' in the contract - so the two can't be compared.

My guess is that insurance (if it has such a restriction) only has to alter the excess, or offer some 'free spare keys' cover or something for examples and it is a 'different scope of supply'.

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15 hours ago, JohnfromUK said:

Not quite sure if it applies to insurance, but there is a scheme like that for (I believe) phone and internet contracts. 

For example - if you have a contract for a particular set of performance (such as unlimited data, 75 MB nominal max speed), and it costs you £X a month - and you then see the same unlimited data, 75 MB nominal max speed offered to 'new customers' for less - you can complain and get 'compensated'.  I also read that the way it has been written it is pretty much unenforceable as I believe intorductory offers are still allowed (so they can say for 1 year only) and they can also make minor changes in the facilities offered (such as a free antivirus, additional e mail address, or a 'fast response helpline')- and it is then deemed to be a 'different scope of supply' in the contract - so the two can't be compared.

My guess is that insurance (if it has such a restriction) only has to alter the excess, or offer some 'free spare keys' cover or something for examples and it is a 'different scope of supply'.

I am aware that it still happens so you’re probably correct in that a slight alteration to the details then allows them to circumvent any such regulation.

OB

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  • 4 weeks later...

I have two polices for cars and one actually droped by £30, the other doubled. I got the doubled one back down after some discussions which went something like" drop it to what it was or I take the offers on Go compare" and they did eventually, which shows what a rip off the insurance game is, if they can drop back down from nearly £700 to £350.

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My renewal went up £180 after i phoned they took £100 off i said leave it i am on Go Compare and there's a lot cheaper it did my head in reading threw them all for a week them i went back to my old company who for £80 more than last year with the same conditions offered the best deal bunch of sharks 

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