Pigginspadger Posted December 13 Report Share Posted December 13 Hi, I’m wondering if anyone has bought any spare parts or Beretta shotgun related items from their on line estore facility in Italy? I have ordered a fore end iron screw and corresponding washer, 2 small (non “essential items” according to Beretta), a simple straightforward transaction I would have thought? But it seems like DHL, the carrier facilitating the collection and delivery of this insignificant package, have administrative and bureaucratic hoops to jump through with the Customs department, who have requested comprehensive descriptions of the items, a copy of my shotgun certificate, consignment numbers, and only respond to enquiries via email. To anyones’ knowledge, is this normal practice when buying anything from Beretta estore, and are there any actions I can take to hopefully get my screw delivered? Any advice would be very much appreciated! Thankyou. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted December 13 Report Share Posted December 13 (edited) I used to use the Beretta Estore until DHL International lost a parcel, then found it but lost it again. Then they (DHL I) blamed customs in Italy, Germany and the UK. I complained to Beretta and they immediately refunded the shipping element of my order and blamed DHL I. The package eventually turned up, about 6 weeks later. No apology from DHL I and no explanation either. I have NOT used them since. Good luck Edited December 13 by TIGHTCHOKE An extra E Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 13 Author Report Share Posted December 13 Thankyou Tightchoke for your prompt response, hmmm……..your experience doesn’t inspire me with confidence, I suspect that the merest mention of the words “firearms, and Beretta” immediately signal red flag alarms on all DHL systems…….and alert notifications are sent to all security services……… Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted December 13 Report Share Posted December 13 Who knows, I went from a regular customer to a NEVER customer due to the terrible we don't care attitude of DHL I. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 13 Author Report Share Posted December 13 I’ll let you know should I ever receive my parcel from DHL…….. Quote Link to comment Share on other sites More sharing options...
DrBob1 Posted December 13 Report Share Posted December 13 I bought a firing-pin for an A400. It was held up for a couple of days in Italian customs, then delivered OK. However, other experiences with DHL have not been so positive. Hope it works out for you. Quote Link to comment Share on other sites More sharing options...
samboy Posted December 13 Report Share Posted December 13 Have you tried GMK i've always found them helpful. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 13 Author Report Share Posted December 13 Thankyou for your reply Samboy, I’ll certainly contact GMK, maybe they can supply the parts I need. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 13 Author Report Share Posted December 13 Hi DrBob1……seems it’s DHL who are the problem, God knows what they think is in the Jiffy bag!! Quote Link to comment Share on other sites More sharing options...
Westley Posted December 13 Report Share Posted December 13 I have used a website, 'OMPS2'. I don't know if they are connected to Beretta, but their service was excellent, when I ordered springs and bolt locking parts for a Beretta 301 semi auto. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 13 Author Report Share Posted December 13 Thankyou Westley I’ll try them if no joy with GMK Quote Link to comment Share on other sites More sharing options...
Fil Posted December 13 Report Share Posted December 13 GMK will only supply trade. Have you gone and asked your nearest gunshop or gunsmith for them?? They are pennies and I stock them and fit those while you wait. In fact I keep most of the "internals" for a 680 series o/u as the parts are cheap and I can provide that quick turnaround. Maybe that's old fashioned now. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 13 Author Report Share Posted December 13 Hi Fil, You’re absolutely right, I contacted GMK, and they said exactly that, I phoned my local gunsmith, unfortunately he hasn’t got any in stock, which does surprise me, so I will have to wait until he orders some from GMK. I was hoping to avoid a trip to the gunsmith, but alas I now have no choice! Thankyou for your advice, much appreciated. Quote Link to comment Share on other sites More sharing options...
Jasonk Posted December 14 Report Share Posted December 14 I have used the beretta e store and I also had to send a copy of my certificate to dhl and pay a custom charge for gun parts found it quite easy to do online email. The parts arrived promptly after that. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 14 Author Report Share Posted December 14 Hi Jasonk, I’m pleased you found the communication and administrative interaction with DHL straightforward, I don’t doubt the paper shufflers are merely following their imposed procedures, however in my case whoever is dealing with my small insignificant package doesn’t appear to be exercising the same professional abilities, if only DHL acted with similar efficacy as Beretta estore, and were as expedient as Beretta estore are, their customer satisfaction rating would be much higher, DHL simply aren’t bothered. Jasonk……apologies for the rant, it’s one of those mornings…….. hope you have an enjoyable weekend, straight shooting!! Quote Link to comment Share on other sites More sharing options...
retromlc Posted December 14 Report Share Posted December 14 I ordered from them, I really enjoyed the call from customs to pay import duty and VAT, added quite a bit, part was about €48 I think with all the rubbish cost about £72, I ordered.part for my bike from italy.and arrived at the door, not customs??? Id only order from a UK supplier now Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 14 Author Report Share Posted December 14 It’s put me off attempting to order anything from Beretta estore ever again, it seems bizarre how you as an individual customer are able to order what Beretta describe as “non essential gun spare parts” from their on line store, yet GMK in this country won’t supply the same parts unless you are a trader. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted December 14 Report Share Posted December 14 52 minutes ago, Pigginspadger said: It’s put me off attempting to order anything from Beretta estore ever again, it seems bizarre how you as an individual customer are able to order what Beretta describe as “non essential gun spare parts” from their on line store, yet GMK in this country won’t supply the same parts unless you are a trader. I can only presume GMK do not what every Thomas, Richard and Harry sending in small orders for single parts and probably have a minimum order for those dealers and gunsmiths that are registered with them. Now you need a tame gunsmith with an account who can get the parts for you. Good luck Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted December 14 Author Report Share Posted December 14 (edited) I do appreciate that perhaps GMK are not primarily in the customer service business, however, they have held the exclusive distribution rights for Beretta and their associate companies in this country since their days as Gunmark, and, if a massive international company like Beretta are capable and willing to establish an online ordering system for non essential spare parts, I would have thought GMK might have invested a tiny proportion of the profits they have accumulated over the years and dragged themselves into the 21st century. Edited December 14 by Pigginspadger Quote Link to comment Share on other sites More sharing options...
arjimlad Posted Sunday at 20:29 Report Share Posted Sunday at 20:29 (edited) This is all very timely for me as the forend latch rod and spring flew off my 626 sometime on Saturday and I need to order more. OMPS2 seem to have the parts I need - just under 9 euros but 28 euros delivery! Edited Sunday at 20:36 by arjimlad Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted Monday at 08:39 Author Report Share Posted Monday at 08:39 I do not doubt for a moment that OMPS2 have excellent supplies of spare parts for different guns, and their online ordering procedure is very customer friendly, however, navigating the transit obstacles provided by UK Customs may be a different matter!! My advice would be to contact your local gunsmith, who will be able to liaise with GMK to supply the parts you need. Quote Link to comment Share on other sites More sharing options...
arjimlad Posted Wednesday at 20:38 Report Share Posted Wednesday at 20:38 OMPS2 order was placed on Sunday, and I received the parts today. Only a forend rod and spring, and they were not delayed in customs. Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted Thursday at 14:54 Author Report Share Posted Thursday at 14:54 Blimey!! That’s a great result!- I’ll certainly try them next time I need a spare part for my Beretta, 😂Thankyou for the information, most helpful. Quote Link to comment Share on other sites More sharing options...
arjimlad Posted Thursday at 15:04 Report Share Posted Thursday at 15:04 Possibly a local gunsmith could have got them from GMK without incurring the high postage charge, but I'm very happy with the service. I now need to engage my local gunsmith to get the fore-end off so that the new parts can be fitted! Quote Link to comment Share on other sites More sharing options...
Pigginspadger Posted Thursday at 17:34 Author Report Share Posted Thursday at 17:34 Hmmm…..sounds like a tricky and delicate operation if the forend latchrod and spring have become detached from the forend…….surely the forend fixing is compromised? Quote Link to comment Share on other sites More sharing options...
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