cocker3 Posted November 28, 2011 Report Share Posted November 28, 2011 i got a text from orange moblie today telling me they are putting the price of my monthly plan up mid contract .has anyone else had this text as i belive it is going out to all orange mobile holders firstly can they change your contract i know it is not much of an increase(4.34%) but its the principal that they will charge you for breech of contract if you cancel your policy what if you could not afford the extra money as some people will be on tight budgets but its ok for them to change your contract with out prior agreement. whats the point of a contract if you dont stick to what you have agreed on one not very happy cocker3 Quote Link to comment Share on other sites More sharing options...
Schern Posted November 28, 2011 Report Share Posted November 28, 2011 I'd work on the principle that if they're changing the price then they're altering the terms of the contract and have to give you the option of terminating it. Think Sky do the same, if they change the price then they have to give you the option of terminating even if you're within a 12/24m contract. Quote Link to comment Share on other sites More sharing options...
marktattoo Posted November 28, 2011 Report Share Posted November 28, 2011 had it with vodaphone many years ago, then they can increase the price however you have the right to walk away from the contract as it's not the price you agreed to at the time of taking out the contract Quote Link to comment Share on other sites More sharing options...
Spiderdude Posted November 28, 2011 Report Share Posted November 28, 2011 There is a big long post on this on Moneysavingexpert. Apparently they are completely within their rights and it's in the terms and conditions. The post is worth a read. Quote Link to comment Share on other sites More sharing options...
BerettaSV10 Posted November 28, 2011 Report Share Posted November 28, 2011 When other networks have increased prices mid term of the contract, people have cancelled them as it was a detriment to what they signed up to. You had 30 days to request cancelation of the contract then it was deamed you had accepted the change. The last time Orange change the plan on one of my contracts and I rang up about it, they wavedthe increase until the end of the contract period, then it was up to me to stay / change plans or leave. Quote Link to comment Share on other sites More sharing options...
jacksdad Posted November 28, 2011 Report Share Posted November 28, 2011 You can be sure its written into the T&C's, you know, the ones we never read but just go to the end and click 'agree' :blink: Be sure you won't get out of your contract that easily: I've tried everything when my phone or TV contracts have altered at all to no avail! Quote Link to comment Share on other sites More sharing options...
Thelongwayup Posted November 28, 2011 Report Share Posted November 28, 2011 I got it also this morning. No bother, i'm leaving Orange back end of December as their signal seems to have gone downhill badly lately. 3G crashes regularly. If you ring up with a problem they don't seem to care if you want to leave either. Guessing all providors are the same though. Quote Link to comment Share on other sites More sharing options...
Kes Posted November 28, 2011 Report Share Posted November 28, 2011 We have had the same text - will probably contact first and if they refuse to maintain the existing contract we will walk. All lines are busy since we tried (surprise) and web site disfunctional. Cheers Quote Link to comment Share on other sites More sharing options...
Billy. Posted November 28, 2011 Report Share Posted November 28, 2011 There will be something in the terms and conditions to cover for price increases. Usually the terms will offer you 28 days notice, but that doesn't give you a right to cancel free of charge. You could complain to Ofcom, but 4% would be in line with inflation, so you've not got a leg to stand on. Wait until your contract is up. Find a better deal and try to leave. Orange will probably offer you a vastly reduced rate, which will make up for the price hike. Quote Link to comment Share on other sites More sharing options...
leeds chimp Posted November 29, 2011 Report Share Posted November 29, 2011 You can be sure its written into the T&C's, you know, the ones we never read but just go to the end and click 'agree' :blink: Be sure you won't get out of your contract that easily: I've tried everything when my phone or TV contracts have altered at all to no avail! you dont argue enough then.... I have had money off things from insurance to my BT line as I just say put me thru to disconnections and sort it with them Quote Link to comment Share on other sites More sharing options...
Kes Posted November 29, 2011 Report Share Posted November 29, 2011 Rang them today and clearly the rest of the world was ringing. Passed on our opinion of mid contract rises and suggested we will be elsewhere when our term ends. Also renegotiated my wife's phone contract and reduced it by the £5.00 they propose to increase the contract by. She doesnt use her full allocation so its no overall loss but b****** annoying. I'm sick of all these 'extras'. Quote Link to comment Share on other sites More sharing options...
tus Posted November 29, 2011 Report Share Posted November 29, 2011 i had the text to day going up 4.6% from 12 jan Quote Link to comment Share on other sites More sharing options...
Browning 425 clay hunter Posted November 29, 2011 Report Share Posted November 29, 2011 Their robbing ba???rds aren't they. As if £55 a month isnt an enough for sub standard service and customer services in Bangladesh. This is in no way derogatory comment about other countries but I can't understand a word they say and very rarely get the problem resolved and just find myself shouting at them. Definatley leaving orange when contract is up Quote Link to comment Share on other sites More sharing options...
sodit Posted November 29, 2011 Report Share Posted November 29, 2011 (edited) Bad service price increase mid contract go some where else (if possible with out cost) simples PS easy for me dont have a mobile dont feel the need for constant input Edited November 29, 2011 by sodit Quote Link to comment Share on other sites More sharing options...
88b Posted November 29, 2011 Report Share Posted November 29, 2011 I haven't had the text yet but no doubt it's on the way. Lots of info and angry customers here http://www.mobiletoday.co.uk/News/13341/Angry_customers_besige_Orange_after_major_price_hike.aspx wonder if it will apply to T mobile customers ? Quote Link to comment Share on other sites More sharing options...
Psyxologos Posted November 30, 2011 Report Share Posted November 30, 2011 I have not had the text. When and if it arrives I shall request my PAC Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted December 2, 2011 Report Share Posted December 2, 2011 Got my text today Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted December 2, 2011 Report Share Posted December 2, 2011 I haven't had the text yet but no doubt it's on the way. Lots of info and angry customers here http://www.mobiletoday.co.uk/News/13341/Angry_customers_besige_Orange_after_major_price_hike.aspx wonder if it will apply to T mobile customers ? They have said " Everything Everywhere had no plans to increase T-Mobile Pay Monthly prices this year, but she was unable to say if prices would increase next year or not." im 3 months into a 2 year contract, but seeing as i only pay £15 a month and includes my home broadband its not worth kicking up a fuss but as Billy says, i will make my feelings known upon renewal and see what they say. Quote Link to comment Share on other sites More sharing options...
Spiderdude Posted December 2, 2011 Report Share Posted December 2, 2011 (edited) Wife got hers today, 5 months into 2 year deal.... Boy is she ******, particularly as the service round where she works is poor. Edited December 2, 2011 by Spiderdude Quote Link to comment Share on other sites More sharing options...
88b Posted December 2, 2011 Report Share Posted December 2, 2011 Got my text yesterday I've still got a year to go so I'm stuck with it for now. I'll just have to make more use of my free unlimited internet and the phone that comes with it . I better start on the LA yellow pages now Quote Link to comment Share on other sites More sharing options...
fenboy Posted December 2, 2011 Report Share Posted December 2, 2011 yes got mine today I am rather annoyed they can do it mid contract , but as my bill is only around £20 a month I will put up with it until my contract expires , then walk if I can get a better deal Quote Link to comment Share on other sites More sharing options...
Cushies Posted December 2, 2011 Report Share Posted December 2, 2011 Got mine today 9 months into a 2 year contract, time for a change when it's up. Quote Link to comment Share on other sites More sharing options...
Bad Monkey Posted December 2, 2011 Report Share Posted December 2, 2011 (edited) If you follow the link in the text there's a bunch of FAQ's, amongst them: Can i cancel my contract because you're increasing my monthly service charge? No, our Pay Monthly terms and conditions allow us to increase our charges by up to the RPI figure in any 12 month period. The increase in price plan charges is less than the 5.4% rate of inflation as measured by the RPI in October 2011. We can increase prices at any time on giving proper notice. In this case, the increase is less than the rate of inflation and our terms and conditions state that we can do this without giving you the right to cancel your contract without paying the disconnection fee. Given that the increase equates to £1.30/month on my £30/month (which hasn't increased in 8 years) i think i'll stay put. Edited December 2, 2011 by Bad Monkey Quote Link to comment Share on other sites More sharing options...
guest1957 Posted December 2, 2011 Report Share Posted December 2, 2011 Orange would do well to remember that onerous terms and conditions aren't easy to enforce unless significant steps have been taken to draw the consumer's attention to those conditions. Quote Link to comment Share on other sites More sharing options...
Psyxologos Posted December 5, 2011 Report Share Posted December 5, 2011 I got my text today informing me of the price increase as of the 8th of January. I called them immediately and laughed at their face, saying that my contract ends on the 9th and I would of course ask for my PAC before that, so wanted to know what were they going to charge me. After shortly putting me on hold they came back and said they would not charge anything and they wanted to offer me a free iphone 4s on a £35 per month contract if I renew for 24 months. I told them I was not going to renew and that I would call in due time for my PAC. Quote Link to comment Share on other sites More sharing options...
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