Reeceknight Posted March 2, 2014 Report Share Posted March 2, 2014 I have posted this here for advice on the situation, not the gun so was hoping more people would see it in this section. ok so by now some of you have probly read about my devil hatsan on it's first ever shoot since buying last week. so here is the deal: on Friday before college I will be returning it to the shop. I don't want another one, I don't want it replaced and to be honest I should have bought a beneli off a member on here. but when they was looking at it and witnessing it double firing jamming and misfiring on Saturday I said " I would happily just get a refund, add money to it and by somthing else from your shop" at wich point he replied with, well we will just replace it, I explained that I don't want it and he said well they will send it back to the importer wich may take a while and then they will issue a new one that I can collect? Was he missing the point here on the fact I simply want my money back? Or is that not how buying a gun works? Bare in mind this is the same man that came out to see the gun misbehaving with his own eyes. Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted March 2, 2014 Report Share Posted March 2, 2014 Look up and quote the "Sale of Goods Act" Link to comment Share on other sites More sharing options...
poontang Posted March 2, 2014 Report Share Posted March 2, 2014 (edited) Just tell him you want a full refund. The gun wasn't fit for purpose, which he's witnessed, and that it's put you off buying another. I'm sure someone will put up a copy of the sale of goods act for you. Here you go, it's all in the link. http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act Edited March 2, 2014 by poontang Link to comment Share on other sites More sharing options...
Reeceknight Posted March 2, 2014 Author Report Share Posted March 2, 2014 so it being a fire arms as such doesn't change anything? It's broken and I get my money back? he said they have to send it back first? I was under the assumption this isn't my problem and that on Friday thereby I hand it back in the box that by rite I can get my money back? Link to comment Share on other sites More sharing options...
Konnie Posted March 2, 2014 Report Share Posted March 2, 2014 as above Link to comment Share on other sites More sharing options...
poontang Posted March 2, 2014 Report Share Posted March 2, 2014 I can get my money back? Yes. See the link attached to my original post. Link to comment Share on other sites More sharing options...
Archie-fox Posted March 2, 2014 Report Share Posted March 2, 2014 Look up and quote the "Sale of Goods Act" That's what I did, I got a refund 5 mins later... Stand your ground and demand a refund... Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted March 2, 2014 Report Share Posted March 2, 2014 Go in and be polite but firm! Link to comment Share on other sites More sharing options...
m4drx Posted March 2, 2014 Report Share Posted March 2, 2014 hi bud, I've used Essex gun a number of times to buy bits and bobs and I'm happy to go with you if you aren't confident. I'm in hoddesdon on tuesday. Link to comment Share on other sites More sharing options...
Konnie Posted March 2, 2014 Report Share Posted March 2, 2014 the bit about sending it back and you waiting, well your contract was with him not his supplier his contract is with his supplier. just be firm Link to comment Share on other sites More sharing options...
HDAV Posted March 2, 2014 Report Share Posted March 2, 2014 Take a letter with you rejecting it in writing, you have explain using the terms in the act that it is not "fit for purpose" and "and not of satisfactory quality" you request a refund (if you paid by card you may some extra rights through the card issuer. You cannot return it because you don't like it but you as faulty if they won't play ball give the manager the letter which states you have 7 days to issue a refund or you will file a small claims court claim (this can done online for £20 ish Link to comment Share on other sites More sharing options...
poontang Posted March 2, 2014 Report Share Posted March 2, 2014 Don't forget......... Link to comment Share on other sites More sharing options...
Imperfection Posted March 2, 2014 Report Share Posted March 2, 2014 (edited) It isnt fit for purpose so you can demand your money back.Your contract isnt with Edgar Bros,but the shop which sold you it. Edited to add: Dont leave it with them either if they refuse to refund your money. Edited March 2, 2014 by Imperfection Link to comment Share on other sites More sharing options...
Reeceknight Posted March 2, 2014 Author Report Share Posted March 2, 2014 brilliant help lads! appreciate that. So last thing cutting it plain and simple. They don't have to have it certified broken or anything? Now they have witnessed it I hand it to them, ask for refund and by law they have to refund me yes? Link to comment Share on other sites More sharing options...
Reeceknight Posted March 2, 2014 Author Report Share Posted March 2, 2014 hi bud, I've used Essex gun a number of times to buy bits and bobs and I'm happy to go with you if you aren't confident. I'm in hoddesdon on tuesday.[/quote Thanks for the offer mate, if they say no I might take u up and that offer haha Link to comment Share on other sites More sharing options...
poontang Posted March 2, 2014 Report Share Posted March 2, 2014 brilliant help lads! appreciate that. So last thing cutting it plain and simple. They don't have to have it certified broken or anything? Now they have witnessed it I hand it to them, ask for refund and by law they have to refund me yes? Yes. Link to comment Share on other sites More sharing options...
Davyo Posted March 2, 2014 Report Share Posted March 2, 2014 Wait till the shops full and then go in,they wont know how quick to get rid of you.Did this with a 3 peice from the dreaded FCS.Took it back through on a Saturday in a transit after being bull****ted on the phone for a week.I set it up righf outside the door and told them I would show people the **** they sold. Five minutes later I had my refund & three overweight salesmen sweating their tits off trying to get it round the back. Link to comment Share on other sites More sharing options...
Reeceknight Posted March 2, 2014 Author Report Share Posted March 2, 2014 Lol rite ok chaps, I'm read these down, jotted it on a pad, and I'm ready. Watch this space! Link to comment Share on other sites More sharing options...
islandgun Posted March 2, 2014 Report Share Posted March 2, 2014 Wait till the shops full and then go in,they wont know how quick to get rid of you.Did this with a 3 peice from the dreaded FCS.Took it back through on a Saturday in a transit after being ********ted on the phone for a week.I set it up righf outside the door and told them I would show people the **** they sold. Five minutes later I had my refund & three overweight salesmen sweating their tits off trying to get it round the back. good man Link to comment Share on other sites More sharing options...
Davyo Posted March 2, 2014 Report Share Posted March 2, 2014 (edited) You could always walk in and say, gizz me money back look this is what happens I will demonstate,lol,SORRY SERIOUSLY DONT. Edited March 2, 2014 by Davyo Link to comment Share on other sites More sharing options...
Reeceknight Posted March 2, 2014 Author Report Share Posted March 2, 2014 You could always walk in and say, gizz me money back look this is what happens I will demonstate,lol,SORRY SERIOUSLY DONT. hahahaha if a demonstrated they will end up with 2 big holes in the wall of there shop! Haha accidentally! Link to comment Share on other sites More sharing options...
HDAV Posted March 2, 2014 Report Share Posted March 2, 2014 hahahaha if a demonstrated they will end up with 2 big holes in the wall of there shop! Haha accidentally! ? I thought you said it didnt work........ Link to comment Share on other sites More sharing options...
poontang Posted March 2, 2014 Report Share Posted March 2, 2014 ? I thought you said it didnt work........ It does in full auto mode! Link to comment Share on other sites More sharing options...
Reeceknight Posted March 2, 2014 Author Report Share Posted March 2, 2014 ? I thought you said it didnt work........ It doesn't it misfires and jams........... But when it works it is full auto lol Link to comment Share on other sites More sharing options...
88b Posted March 2, 2014 Report Share Posted March 2, 2014 I wonder if a phone call to Havering trading standards first might help , then if they do try and BS (sadly I've had experience of this with SX gun ) it's already on record . A quick phone call from the shop may help. Link to comment Share on other sites More sharing options...
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