steve_b_wales Posted July 15, 2017 Report Share Posted July 15, 2017 After having problems with signal strength, we were sent, free of charge, a Sure Signal 'plug'. At the moment, we have a NETGEAR plug connected to a mains socket in our living room, with an Ethernet cable going into the computer. Another NETGEAR plug is connected to a mains socket in our hallway, with another lead connected to our router. We registered the Sure Signal plug online first, as per the instructions. Instructions for the Sure Signal state to plug supplied ethernet cable into the broadband router, and the other end into the Sure Signal plug, then connect it to a mains socket. The NETGEAR plug can be connected to the Sure Signal plug,but then we have no internet access. I've tried different ways of connecting the leads but still no joy. Any ideas? Quote Link to comment Share on other sites More sharing options...
Davyo Posted July 15, 2017 Report Share Posted July 15, 2017 (edited) Steve don't want to alarm you but check on VF forum regarding these sure plugs overheating and catching fire Edited July 15, 2017 by Davyo Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 15, 2017 Author Report Share Posted July 15, 2017 Steve don't want to alarm you but check on VF forum regarding these sure plugs overheating and catching fire Quote Link to comment Share on other sites More sharing options...
station Posted July 15, 2017 Report Share Posted July 15, 2017 Steve don't want to alarm you but check on VF forum regarding these sure plugs overheating and catching fire My old company had one sent to me a couple of years back as Vodafone signal is naff by us and I stopped using due to it getting very hot. Never Googled it but I've never had any plug top get as hot as it - plus it was so temperamental working it was ridiculous. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 15, 2017 Author Report Share Posted July 15, 2017 I don't think I'll bother even trying to set it up again. Quote Link to comment Share on other sites More sharing options...
Northerner Posted July 15, 2017 Report Share Posted July 15, 2017 Yes we run a suresignal at work. My suggestion with the power line connectors is that the suresignal is causing too much interference with the netgear powerline plug. It is the same case if you use the powerlines with a extension lead. Quote Link to comment Share on other sites More sharing options...
cuffy Posted July 15, 2017 Report Share Posted July 15, 2017 Is it another con ? The Vodafone signal here was good but now is rubbish . Perhaps I need the latest/newest thingamebob plugged in . Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 15, 2017 Author Report Share Posted July 15, 2017 Is it another con The Vodafone signal here was good but now is rubbish . Perhaps I need the latest/newest thingamebob plugged in . Vodafone was the best of the bunch for signal quality, especially as we live in a valley. But 6 months ago there was a problem with one of their masts, and, despite them saying it's been repaired, we have problems with the signal while inside our house. Outside is okay. We have complained to them time and time again, and they apologise. The only good thing about all this is that both my wife and my accounts with them have been credited to the tune of £160 so far, so we haven't paid anything for the past 5 months,(we only pay £19:00 per month) as this is taken out of our credit. Quote Link to comment Share on other sites More sharing options...
HDAV Posted July 15, 2017 Report Share Posted July 15, 2017 (edited) The old sure signal were great, not used the new type The sure signal is phemtocel and sends voice traffic over your network plug sure signal direct into the router and leave the power line units switched off to try it direct to router in hall router should have 4 Ethernet ports on it Edited July 15, 2017 by HDAV Quote Link to comment Share on other sites More sharing options...
Simonc_here Posted July 18, 2017 Report Share Posted July 18, 2017 (edited) Our older sure signal has worked for years stuck away in the loft. Leave your Netgear plugs alone, they are moving data from the router in the hall to your computer. Plug the sure signal into a normal plug socket or even extension lead near to your router in the hall. Plug a new Ethernet cable (there should be one in the box the sure signal came in) into your sure signal and the other end into router in the hall in one of the sockets next to the one that goes to your Netgear Ethernet plug. that should be it. Edited July 18, 2017 by Simonc_here Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 18, 2017 Author Report Share Posted July 18, 2017 Our older sure signal has worked for years stuck away in the loft. Leave your Netgear plugs alone, they are moving data from the router in the hall to your computer. Plug the sure signal into a normal plug socket or even extension lead near to your router in the hall. Plug a new Ethernet cable (there should be one in the box the sure signal came in) into your sure signal and the other end into router in the hall in one of the sockets next to the one that goes to your Netgear Ethernet plug. that should be it. I'll give it a go. The only reason we had Netgear plugs fitted was because we had very poor wifi signal in the house. The Sure Signal plug has the facility to plug something into the back of it, so could I plug the Netgear plug into that? Quote Link to comment Share on other sites More sharing options...
Grandalf Posted July 18, 2017 Report Share Posted July 18, 2017 Steve, I live in a brand new house and can't get any mobile signal in the down stairs area due the cavity wall insulation. Upstairs it is 'iffey' at best. Got a Sure Signal back in February. After much problem sorting it is now working superbly well and I get a signal all over the inside of the house. First I couldn't register it myself due the website playing up. Then when they registered it for me they entered the wrong postcode and screwed that up. Then they said my computer speed was carp so I upgraded that. Then, when it still wouldn't work, they said send it back. I did and they replaced it. I couldn't register it again as their website still was not working correctly. They did it and this time got it right. Now - three months later - it is working OK. You should only need the Sure Signal device itself. Signal comes via your computer router by ethernet cable to the Sure Signal and is then sent by 3G signal to your phone. Don't have any other thing working, or trying to work, as well. Perseverance paid off in my case. Quote Link to comment Share on other sites More sharing options...
HDAV Posted July 18, 2017 Report Share Posted July 18, 2017 I'll give it a go. The only reason we had Netgear plugs fitted was because we had very poor wifi signal in the house. The Sure Signal plug has the facility to plug something into the back of it, so could I plug the Netgear plug into that?NoNetgear direct to mains in wall Quote Link to comment Share on other sites More sharing options...
oowee Posted July 18, 2017 Report Share Posted July 18, 2017 I had same problem of poor signal here and got wifi calling enabled on the phone and now signal is good. Quote Link to comment Share on other sites More sharing options...
BRYAN3 Posted July 19, 2017 Report Share Posted July 19, 2017 I had same problem of poor signal here and got wifi calling enabled on the phone and now signal is good. What's that then? Please. Quote Link to comment Share on other sites More sharing options...
Simonc_here Posted July 19, 2017 Report Share Posted July 19, 2017 I'll give it a go. The only reason we had Netgear plugs fitted was because we had very poor wifi signal in the house. The Sure Signal plug has the facility to plug something into the back of it, so could I plug the Netgear plug into that? The netgear plug should be direct into a wall socket as it uses your house wiring to pass the internet signals to the other netgear plug. If it fits, there would be no problem in plugging the router's plug into the sure signal plug and then the whole lot into the wall socket. Quote Link to comment Share on other sites More sharing options...
Simonc_here Posted July 19, 2017 Report Share Posted July 19, 2017 What's that then? Please. Some newer phones and some providers allow you to use your wifi connection from your phone to make and receive normal phone calls. Some providers you have to use an app on your phone like O2's TuGo app. Basically if you don't have a phone signal, but you do have wifi, your phone calls are sent over wifi instead. It's not the same as the suresignal box. Quote Link to comment Share on other sites More sharing options...
Davyo Posted July 19, 2017 Report Share Posted July 19, 2017 (edited) I got out of Vfone after a long battle with this sure signal con.Always has a strong signal,then all of a sudden when Vfone brought out this sure signal plug everyone started to get a weak signal.Vfone then conned you into buying the plug (£76) to resolve the issue. Look on the Vfone forum loads of complaints re their service.For me it was a simple case of presenting a complaint where they never met the obligation set out within their contract.So although I kept to my part (paying ontime) they never met theirs and that was to provide an acceptable level of service. Edited July 19, 2017 by Davyo Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 19, 2017 Author Report Share Posted July 19, 2017 No Netgear direct to mains in wall I'll give it a go tomorrow. We didn't pay for the Sure Signal box, as we complained to Vodafone so many times about the poor signal. My wife is with Vodafone too, so is having the same problems. She has escalated her complaint to the Ombudsman, who are now investigating it. Quote Link to comment Share on other sites More sharing options...
HDAV Posted July 19, 2017 Report Share Posted July 19, 2017 (edited) Black ash mortar? My living room is like a faraday cage, fortunately Vodafone can propogate through the house, EE couldn't so after being an orange customer since 2000 I moved to vodaphone, then got a works EE phone and they wonder why hey can't get hold of me lol...... Edited July 19, 2017 by HDAV Quote Link to comment Share on other sites More sharing options...
Davyo Posted July 19, 2017 Report Share Posted July 19, 2017 (edited) I'll give it a go tomorrow. We didn't pay for the Sure Signal box, as we complained to Vodafone so many times about the poor signal. My wife is with Vodafone too, so is having the same problems. She has escalated her complaint to the Ombudsman, who are now investigating it. Tape all your calls to them (advise them) and copy any manuscripts from web chat as they have habit of making you constantly repeat yourself and deniying you called.They have no idea each each other are,its quite comical at times.Had one young chap refuring to me as 'son' and another calling me 'mate' they are an absolute disgrace of a service with customer care to match.I had to pay for my sure signal but was reimbursed by a credit to my account,but only after I kicked off.Eventually after I had conclusive evidence of being fobbed off (tapes call and web chat manuscripts) they settled with settling my 3 accounts plus compensation. Edited July 19, 2017 by Davyo Quote Link to comment Share on other sites More sharing options...
Davyo Posted July 19, 2017 Report Share Posted July 19, 2017 VFone on Watch Dog live now. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 21, 2017 Author Report Share Posted July 21, 2017 Our older sure signal has worked for years stuck away in the loft. Leave your Netgear plugs alone, they are moving data from the router in the hall to your computer. Plug the sure signal into a normal plug socket or even extension lead near to your router in the hall. Plug a new Ethernet cable (there should be one in the box the sure signal came in) into your sure signal and the other end into router in the hall in one of the sockets next to the one that goes to your Netgear Ethernet plug. that should be it. Update: I did as above, and all is now working. I have full signal, as does my wife. The only issue now is that I can't manage Sure Signal online, despite being told by two 'team member's (online chat) that I can. There's a drop down menu under 'My Vodafone' that gives an option to buy or manage Sure Signal. When I click on this, I only have an option to buy. According to the 'team member's' I can do this by clicking on Sure Signal on the left hand side of the page (which is not there!) After online chatting for an hour to 2 different 'team members' and them refreshing my account, I've given up. I only want to register a few more numbers. Quote Link to comment Share on other sites More sharing options...
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