cant hit rabbits 123 Posted October 15, 2012 Report Share Posted October 15, 2012 I received a standardised reply that spoke about several issues I never brought up and obviously didn't cover the ones I did. Quote Link to comment Share on other sites More sharing options...
stavvy Posted October 15, 2012 Report Share Posted October 15, 2012 Surely it's time for Phase 2 of the operation to commence. I think we should all go into WH Smith, pack your trolleys full of their tat, ring it all through the self service till leaving your shooting mag until last. When the assistant comes over to verify your age, have a bit of a paddy, tell them you feel offended and then walk out. This could only go wrong if they remove the under 14 bar and then your stuck with a few hundred quids worth of cack. If that doesn't work its time for the jiffy bags............purchased elsewhere Quote Link to comment Share on other sites More sharing options...
oscarsdad Posted October 15, 2012 Author Report Share Posted October 15, 2012 Surely it's time for Phase 2 of the operation to commence. I think we should all go into WH Smith, pack your trolleys full of their tat, ring it all through the self service till leaving your shooting mag until last. When the assistant comes over to verify your age, have a bit of a paddy, tell them you feel offended and then walk out. This could only go wrong if they remove the under 14 bar and then your stuck with a few hundred quids worth of cack. If that doesn't work its time for the jiffy bags............purchased elsewhere Good plan...that may annoy them somewhat. Quote Link to comment Share on other sites More sharing options...
Blunderbuss Posted October 15, 2012 Report Share Posted October 15, 2012 Also, email the WHSmith chairman Walker Boyd at walker.boyd@whsmith.co.uk Shooting times, sporting gun, BASC et al have taken up the cause and are publicising the petition. This campaign should be getting more support over the next week when this week's copies of shooting magazines hit the shelves. Also, almost all comments on the Telegraph website are common sense based, which is good to see. Done. I've also had multiple cloned replies from Joanne Tyler. Quote Link to comment Share on other sites More sharing options...
BerettaSV10 Posted October 15, 2012 Report Share Posted October 15, 2012 Done. I've also had multiple cloned replies from Joanne Tyler. Think mine must be stuck in their spam filter, not heard a peep back from them. Quote Link to comment Share on other sites More sharing options...
JonathanL Posted October 15, 2012 Report Share Posted October 15, 2012 Maybe we should all target another magazine and complain like Animal Aid did. I reckon we should go for "Closer" - my mrs gets it and it is utter drivel. Target that rubbish. Wasn't that the one which bought and published the grossly offensive and illegal photos of the Dutchess of Cambridge? How then can WHS consider selling it to anyone? J. Quote Link to comment Share on other sites More sharing options...
Reece Posted October 15, 2012 Report Share Posted October 15, 2012 Maybe we should all target another magazine and complain like Animal Aid did. I reckon we should go for "Closer" - my mrs gets it and it is utter drivel. Target that rubbish. Apparently, you can get animal rights magazines. Why not target those? Quote Link to comment Share on other sites More sharing options...
oscarsdad Posted October 15, 2012 Author Report Share Posted October 15, 2012 Apparently, you can get animal rights magazines. Why not target those? Can you? In mainstream shops? I didn't realise that, yes thy would be a better target then. Quote Link to comment Share on other sites More sharing options...
Reece Posted October 15, 2012 Report Share Posted October 15, 2012 (edited) Can you? In mainstream shops? I didn't realise that, yes thy would be a better target then. I'm not sure. Never seen one, and I can't find much about them, but apparently you can get them. Could be wrong though. This is according to a Shooting Times article from the 90s which I found in the attic, so it could be well out of date. EDIT: You can get them, but there aren't many, and it seems very few shops sell them, so forget about them. Edited October 15, 2012 by Reece Quote Link to comment Share on other sites More sharing options...
Asa Bear Posted October 15, 2012 Report Share Posted October 15, 2012 Done. I've also had multiple cloned replies from Joanne Tyler. Quote Link to comment Share on other sites More sharing options...
Asa Bear Posted October 15, 2012 Report Share Posted October 15, 2012 Dear Customer Thank you for your email. WHSmith aims to offer our customers choice, whilst striking the right balance and not acting as a censor. WHSmith seeks to do its best to satisfy all of its customers who often have strongly opposing views. We aim to display all of our magazines in locations where they are accessible to those who want to buy them, but do not offend those who do not. The till prompt system has been in place for many years on a range of different products and this has not previously been an issue for customers. Should read ex-customer. Quote Link to comment Share on other sites More sharing options...
Gillaroo Posted October 16, 2012 Report Share Posted October 16, 2012 Kate Swann is no longer at WH Smith in case anyone is trying to contact her to complain... customer.relations@whsmith.co.uk Quote Link to comment Share on other sites More sharing options...
Reece Posted October 16, 2012 Report Share Posted October 16, 2012 Kate Swann is no longer at WH Smith in case anyone is trying to contact her to complain... customer.relations@whsmith.co.uk She is. She has announced her resignation but she won't go until sometime next year. walker.boyd@whsmith.co.uk is the chairman. Quote Link to comment Share on other sites More sharing options...
oscarsdad Posted October 16, 2012 Author Report Share Posted October 16, 2012 Interestingly, WH Smith sell experiences, including clay shooting! http://www.whsmith.co.uk/Products/Clay-Shooting-with-50-Clays+Gift-Experiences+94007071 £99 for 50 clays - what a rip off and very hypocritical! Quote Link to comment Share on other sites More sharing options...
Reece Posted October 16, 2012 Report Share Posted October 16, 2012 Someone has set up a facebook page in support of WHSmith's ridiculous decision. https://www.facebook.com/reece.c.fowler?ref=tn_tnmn#!/events/157048957773494/ We need to set up a facebook page to support our cause, and to encourage a boycott of WHSmith's. Quote Link to comment Share on other sites More sharing options...
Asa Bear Posted October 16, 2012 Report Share Posted October 16, 2012 Someone has set up a facebook page in support of WHSmith's ridiculous decision. https://www.facebook.com/reece.c.fowler?ref=tn_tnmn#!/events/157048957773494/ We need to set up a facebook page to support our cause, and to encourage a boycott of WHSmith's. Just put a few comments on the page that were deleted as quickly as I wrote them. Nothing derogatory just informative. You'll never change the antis but keep posting and educate the "sheep" that just follow because it's cruel to shoot a fluffy fox. Quote Link to comment Share on other sites More sharing options...
sitsinhedges Posted October 16, 2012 Report Share Posted October 16, 2012 Seems that WH Smith might be listening... Thank you for your further e mail which has been passed to me as Head of Customer Services for investigation and response. I apologise if you feel that our initial reply did not sufficiently address all of your previous concerns. I would like to assure you that WHSmith respects the views expressed by all customers. We are therefore now in the process of assimilating all of this further feedback, to assist us in looking into this issue. If I can be of any further assistance at any point , please do not hesitate to contact me. Juliette Cavilla Head of Customer Services Quote Link to comment Share on other sites More sharing options...
sitsinhedges Posted October 16, 2012 Report Share Posted October 16, 2012 Strange thing is, when I was in the shop today, most of the shooting mags are at the eye height of an 8yr old :blink: Quote Link to comment Share on other sites More sharing options...
BerettaSV10 Posted October 16, 2012 Report Share Posted October 16, 2012 Just had the stock answer back from them, that every one seams to be getting. Quote Link to comment Share on other sites More sharing options...
CharlieT Posted October 16, 2012 Report Share Posted October 16, 2012 This is the reply I received..................... Dear Customer Thank you for your email. WHSmith aims to offer our customers choice, whilst striking the right balance and not acting as a censor. WHSmith seeks to do its best to satisfy all of its customers who often have strongly opposing views. We aim to display all of our magazines in locations where they are accessible to those who want to buy them, but do not offend those who do not. The till prompt system has been in place for many years on a range of different products and this has not previously been an issue for customers. Denise Hughes Customer Service Team Manager Quote Link to comment Share on other sites More sharing options...
Reece Posted October 16, 2012 Report Share Posted October 16, 2012 A facebook page has been created to support our cause! https://www.facebook.com/WHsmithsRetractPolicyOnSaleOfShootingMagazines?ref=hl Keep on spreading the word, it seems to be working! Quote Link to comment Share on other sites More sharing options...
demonwolf444 Posted October 16, 2012 Report Share Posted October 16, 2012 Personal thanks to everyone who has placed Links in their signatures on here, as within the forums it helps to publicise the cause, i appreciate everything everyone has done so far, but this is Day 2, and to make an impact we need to make sure this initial sucess continues. Remember the petition does encourage people to not shop at smiths untill the policy is retracted. Please keep checking back to the facebook page, aswell as the petition page for updates! Quote Link to comment Share on other sites More sharing options...
Reece Posted October 16, 2012 Report Share Posted October 16, 2012 (edited) Maybe BASC could put its new media centre to good use and get on BBC news to publicise it? Or one of the other major news programmes? Failing that, BASC could send good quality press releases, including the shortened link to the petition, to national newspapers. It seems a lot of non shooters are opposed to this, and even some antis have condemned it as being over the top. Or, BASC could do both. If I see any mention in my paper, I will be sure to send a letter and a link to the petition. Could all others do the same? If anyone wants to send a link to the petition in a letter to a magazine or newspaper, use this shortened link to the petition: http://chn.ge/Rs0xEn EDIT: I have brought this up before, and I am doing so again. There are a lot of shooting authors who write about shooting (obviously), and BASC makes handbooks on subjects such as vermin control. Could shooting authors not withdraw their books from WHSmith's shelves? Edited October 16, 2012 by Reece Quote Link to comment Share on other sites More sharing options...
spanj Posted October 16, 2012 Report Share Posted October 16, 2012 This is the reply I received..................... Dear Customer Thank you for your email. WHSmith aims to offer our customers choice, whilst striking the right balance and not acting as a censor. WHSmith seeks to do its best to satisfy all of its customers who often have strongly opposing views. We aim to display all of our magazines in locations where they are accessible to those who want to buy them, but do not offend those who do not. The till prompt system has been in place for many years on a range of different products and this has not previously been an issue for customers. Denise Hughes Customer Service Team Manager I got the same one.......... not going to let them off the hook, keep emailing until they address whatever points / concerns you have Quote Link to comment Share on other sites More sharing options...
smegbrains Posted October 16, 2012 Report Share Posted October 16, 2012 I had that generic email too, and responded directly to it with a politely worded request to listen to my points and not send me a catch-all email. I then got this reply from their head of customer services: Dear XXXXXX Thank you for your further e mail which has been passed to me as Head of Customer Services for investigation and response. I apologise if you feel that our initial reply did not sufficiently address all of your previous concerns. I would like to assure you that WHSmith respects the views expressed by all customers. We are therefore now in the process of assimilating all of this further feedback, to assist us in looking into this issue. If I can be of any further assistance at any point , please do not hesitate to contact me. Juliette Cavilla Head of Customer Services Quote Link to comment Share on other sites More sharing options...
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