foggy011983 Posted February 9, 2013 Author Report Share Posted February 9, 2013 (edited) Thanks Cranfield although you cant see it on main forum I am in contact in PM. If you wish I can post the comments on to mainscreen. If you want to check just look on twitter you will see there is no comments from me as im holding back till Cosd has a chance Edited February 9, 2013 by foggy011983 Link to comment Share on other sites More sharing options...
Cranfield Posted February 9, 2013 Report Share Posted February 9, 2013 If you want to check just look on twitter you will see there is no comments from me as im holding back till Cosd has a chance Which is the right thing to do. Link to comment Share on other sites More sharing options...
foggy011983 Posted February 9, 2013 Author Report Share Posted February 9, 2013 I'm just pleased to get some potential help in getting it resolved. I must admit I didnt think I would get the help being offered. Just shows PW can help in all aspects Link to comment Share on other sites More sharing options...
pegleg31 Posted February 9, 2013 Report Share Posted February 9, 2013 Can you take some pics of the ducting connection on the extractor and the sizes? most extractors come out with 5"/6" outlet and most ducting is 4" but you can get reducers and if it's box ducting there's all sorts of converters onto different pipes. Link to comment Share on other sites More sharing options...
foggy011983 Posted February 9, 2013 Author Report Share Posted February 9, 2013 Hi yes our ducting is 100mm. As I've read that is the standard size. I think the connector on the currys unit was 125mm. Don't quote me as the unit is at my dads so i can't check. There was reducers and connectors at b&q and the other stores but none would connect to the currys extractor. We tried or best to get something to get it to work otherwise there would be no point buying it in the first place lol. as we couldn't get a adapter at currys and after what had happened we bought another unit from Wickes. This fitted straight on. Just like the one from currys should have. It took a maximum of 10 minutes to instal. For now I'm going to wait and see what happens I'll keep you all updated on out come. Link to comment Share on other sites More sharing options...
Lurch Posted February 9, 2013 Report Share Posted February 9, 2013 why hasn't the salesman been asked the question? They work on commission I'm utterly amazed by this. I'm always knickered if I can get anyone to help me whenever I'm in these stores. Presume I look like I've got no money. Link to comment Share on other sites More sharing options...
gixer1 Posted February 10, 2013 Report Share Posted February 10, 2013 (edited) The suspense is killing me! Tune in on Monday folks for the next edition of - Curry Munch...THE EXTRACTORS Will foggy have to publicly apologise? Will peg leg get the duct size confirmation? Will cosd find the answers he is looking for? Will cranfield sensor and close the thread just before the cliffhanger conclusion? Tune in next week folks.... (Cue starsky and hutch type music) Edited February 10, 2013 by gixer1 Link to comment Share on other sites More sharing options...
foggy011983 Posted February 10, 2013 Author Report Share Posted February 10, 2013 Lol gixer. Link to comment Share on other sites More sharing options...
HDAV Posted February 10, 2013 Report Share Posted February 10, 2013 Interestingly Currys are in the right you have no right to return goods bought in a shop. Online/mail order is different, the fit for purpose argument doesn't apply "it is unreasonable to expect the shop to know what size duct is in your house!) I am no lover of currys but they are correct in this case. Contact head office and they will probably sort something for you. Link to comment Share on other sites More sharing options...
Rupert Posted February 10, 2013 Report Share Posted February 10, 2013 (edited) Hi yes our ducting is 100mm. As I've read that is the standard size. I think the connector on the currys unit was 125mm. Standard duct for the uk is 100mm,extractors with larger exhausts are of a higher capacity,needing bigger ductwork. Screwfix sell 150 to 125mm adapters and 125 to 100 mm adapters that go inside each other to allow multiple duct options To say the larger size exhaust is europe only is wrong as they have been widely available in the uk for years starting in high end high capacity machines and filtering down to more mainstream models. Edit. as you suspect the box had been opened before perhaps the adapter had not been repacked as the hoods i usually buy have the adapter in the fittings pack.This is of course pure speculation. Edited February 10, 2013 by Rupert Link to comment Share on other sites More sharing options...
artschool Posted February 10, 2013 Report Share Posted February 10, 2013 http://www.wickes.co.uk/reducer-125-to-10cm/invt/156268/ £6.27 from wickes Link to comment Share on other sites More sharing options...
foggy011983 Posted February 10, 2013 Author Report Share Posted February 10, 2013 As a member on here is trying to help me at the moment i feel its best i say no more till he has had a chance to sort it. Many thanks Steve Link to comment Share on other sites More sharing options...
HDAV Posted February 10, 2013 Report Share Posted February 10, 2013 BTW, the UK is in Europe.............. Link to comment Share on other sites More sharing options...
Paddy Galore! Posted February 10, 2013 Report Share Posted February 10, 2013 funnily enough i've never had any grief with currys, even the last time i bought something from them, a cheap telly lasted for a few years, then it went wrong. although they didn't fix or replace for free (why should they?) they did do me a good deal on a replacement. Comet on the other hand were a shower of, fixed a cooker under warranty, 7months later it fails on the same fault again only to be told the warranty repair only has a guarantee of 6 months, Tossers! the only thing i can recommend is make sure you know your stuff as some of the sales staff rarely do. as far as i'm aware you're not automatically entitled to a refund anyway, that's at the managers discretion. Link to comment Share on other sites More sharing options...
station Posted February 10, 2013 Report Share Posted February 10, 2013 BTW, the UK is in Europe.............. No it's not - Europe's somewhere across the Channel Link to comment Share on other sites More sharing options...
aris Posted February 10, 2013 Report Share Posted February 10, 2013 At the very least the chap at currys could have made some effort to resolve the technical issue. Poor customer service. Link to comment Share on other sites More sharing options...
pegleg31 Posted February 10, 2013 Report Share Posted February 10, 2013 I've fitted kitchens for over 20 yrs and never had an extractor that I couldn't fit ducting too Link to comment Share on other sites More sharing options...
foggy011983 Posted February 20, 2013 Author Report Share Posted February 20, 2013 Hi guys just thought I'd let you know how i got on. First of all a big thank you to cosd for getting involved and trying to help out. First of all talks with currys failed and they refused to refund saying they couldn't overrule the managers decision. I then spoke to Suffolk trading standards, who said because firstly the box wasn't sealed when we purchased it, it was against the unfair terms and conditions regulations. They also said because there was no basements on the outside of the box, instore or online you couldn't tell easily what the dimensions were until you got home. Yet again this breached the unfair terms and conditions regulations. They advised me to send a recorded delivery letter stating the above to give currys a last chance before they would step in. Today i had a phone call from the executive office where a member of their staff sorted a full refund. He apologised and said he was sorry for all the hassle caused and said he could not understand why the manager was making such a fuss. He said things would have been different if we had tried to return after a week but after two hours he thought it was He also said firmly this is not like currys and doesn't represent their company as a whole and that Head office will be looking in to how this could be prevented from happening to other people in the future. Anyway thanks again to cosd and thank you to the member of staff i spoke to today for resolving the issue. Steve Link to comment Share on other sites More sharing options...
Vince Green Posted February 20, 2013 Report Share Posted February 20, 2013 (edited) Many years ago, my wife bought an electric kettle from them. It wasn't an expensive kettle in fact it was probably the cheapest. She got it home, plugged it in and it didn't work. So back she went to change it. They wouldn't change it, they said it has to be sent away to be examined and if it could be repaired it would be. She handed over the kettle and went somewhere else to buy another. Months later we got a letter out of the blue saying it was ready for collection, I don't think she ever did collect it. were we expected to have been boiling water in a saucepan all that time? What they could never know is that she has never knowingly bought anything from them ever again. She distrusts them in the way only a woman can, there is no chance they could make it back into her good books.. So all the vacuum cleaners, the irons, the TVs (two teenage sons growing up means lots of bits and pieces) games stations, DVD players, washing machines, fridges, freezers, cameras, computers, telephones etc that they have lost out on over the years because of that one stupid kettle Edited February 20, 2013 by Vince Green Link to comment Share on other sites More sharing options...
bluejay22 Posted February 20, 2013 Report Share Posted February 20, 2013 Currys staff aren`t very well clued up on their products i find. First off it`s new faces everytime you visit and unless the manager is around they all huddle round the till on their smart phones. Prices are good to be fair to them and they`re open Sat & Sun. Link to comment Share on other sites More sharing options...
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