**** service from midway uk - gun parts

[farmshooter]

Hello all, im so ****** of at midway uk at the moment, ordered 3 parts for my ruger 10/22 as its stoped working, all parts in stock paid around £10 for delivery on 3 small gun internal parts.

 

Hadnt recived anything by yesterday even though there website says it was dispatched on 15th, looked today now says dispatched by parcel force 24hr so guessing it hadnt been dispatched before, tryed emailing no reply, tryed phoning them, there lines are close for anual holiday untill the 2/4/13 thats a week away.

 

I cant wait to get hold of them on the phone as i havnt been able to use my gun now for 2 weeks

 

Fs

[al4x]

if all else fails try rimfire magic they seem to have most 10/22 bits

[ste12b]

if all else fails try rimfire magic they seem to have most 10/22 bits

+1. They are always willing to help as well.

[OvEr_KiLL]

ive had problems with midway uk aswel, they had to get the part i wanted from usa and then send me it which took ages, and then i had ordered the wrong one so i sent it back and asked for a refund and it took ages to come through

[jam1e]

I've order around half a dozen times from midway uk in the last 12 months. Most were ok, but a few took a couple of weeks to arrive. I rang them twice about seperate deliveries being late. Both times i spoke to a blunt uninterested bloke.

[welshwarrior]

After 3 weeks for a recoil pad I will only use them if know else in the UK has what I want.

[Will Poon]

I've order around half a dozen times from midway uk in the last 12 months. Most were ok, but a few took a couple of weeks to arrive. I rang them twice about seperate deliveries being late. Both times i spoke to a blunt uninterested bloke.

that must be the same bloke I spoke to as well

[Elk hunter]

I needed some parts for a 10/22 and went to South Yorkshire Shooting Supplies. Delt with Sheila and parts arrived next day. I'd use them next time have most parts for the gun.

[telf]

i have ordered and received various bits and pieces from them and must say there customer service leaves alot to be desired,some things come on time others i think must come from the USA as you can wait ages for them,the people on the end of the phone are very unhelpful and are among the most miserable b******* i have ever spoken to

[reggiegun]

Hello all, im so ****** of at midway uk at the moment, ordered 3 parts for my ruger 10/22 as its stoped working, all parts in stock paid around £10 for delivery on 3 small gun internal parts.

 

Hadnt recived anything by yesterday even though there website says it was dispatched on 15th, looked today now says dispatched by parcel force 24hr so guessing it hadnt been dispatched before, tryed emailing no reply, tryed phoning them, there lines are close for anual holiday untill the 2/4/13 thats a week away.

 

I cant wait to get hold of them on the phone as i havnt been able to use my gun now for 2 weeks

 

Fs

Try these for 10/22 parts, phoned for parts one afternoon and delivered through door next day. What you after?

 

http://www.valmontfirearms.co.uk/

[Cannon]

I think Midway uk is operated by one person only who then orders the stuff from Midway USA when he receives an order. It's not even a shop. Rather someones back room or office.

[welshwarrior]

I think Midway uk is operated by one person only who then orders the stuff from Midway USA when he receives an order. It's not even a shop. Rather someones back room or office.

That sound about right with my experience of them you always speak to the same bored guy. And it takes along time to get even simple things.

[Markbrowning]

As far as I know, Midway UK hold no stock. ALL items come from the USA. Hense the delay and fixed flat rate shipping. Quids in if you order a job load, but the one time I wanted to use them I refused to pay £12 shipping for what was a Nut.

[bunny_blaster]

I've order around half a dozen times from midway uk in the last 12 months. Most were ok, but a few took a couple of weeks to arrive. I rang them twice about seperate deliveries being late. Both times i spoke to a blunt uninterested bloke.

That will be Pete you spoke to. Your only in Stratford so why didn't you just go down to his place? It's not far from Stratford at all.

[jam1e]

That will be Pete you spoke to. Your only in Stratford so why didn't you just go down to his place? It's not far from Stratford at all.

It's worse than that blaster, it's half a mile from my local rifle range! I asked if i could pick up my comparator as i live so close. The miserable B****** just grunted words to the effect that he didn't have a shop as sorts just a "dispatch" warehouse. Sounded total ******** to me, he just realised he'd lose out on an extra tenner from rip-off postal charges!.....

[OvEr_KiLL]

another thing, why does it say 'in stock' if he still has to get them from USA its a bit misleading as you would think they would be in stock in UK!!!

edit. and yes he is a miserable sod on the phone, doesnt seem to know much either!

Edited March 27, 2013 by OvEr_KiLL

[aris]

If you look at the video section of the midway USA site, there are some interviews with Larry Potterfield - the CEO and founder. He waxes on about hs customer service and how good it is. Why don't you send him a email to complain - perhaps he will do something about it.

 

There are also some very interesting gun smithing tutorials there too.

Edited March 27, 2013 by aris

[reegy]

Tried getting a Remington 1100 stock from him and few other small items, uk site said in stock made my order but then told out of stock and discontinued rang him up and he had no interest at all!!!!

[gunner269]

Midway Uk is run by Pete Starley, who also runs a Black Powder shooting business, which seems to take up much of his time. If I need parts for my Ruger, I always deal with Roger, at SYSS. He is always polite and knowledgable.