durry Posted November 18, 2013 Report Share Posted November 18, 2013 Just bought a slab of 32g eley vip carts abour 5 weeks ago and had 11 half filled with shot and 4 had crushed ends I sent eley a couple of email's and even rang them but the response has been rubbish to say the least eny one else had an issue ? Quote Link to comment Share on other sites More sharing options...
Guest cookoff013 Posted November 18, 2013 Report Share Posted November 18, 2013 you need to take them back to the dealer. if they are un interested, which i think will happen, use your consumer rights. https://www.gov.uk/consumer-protection-rights cartridges are not different from any other product. Quote Link to comment Share on other sites More sharing options...
durry Posted November 18, 2013 Author Report Share Posted November 18, 2013 Havent tried dealer yet wos more disappointed in eley's response or lack off back to gamebore for me Quote Link to comment Share on other sites More sharing options...
blasterjudd Posted November 19, 2013 Report Share Posted November 19, 2013 I had same problem a few years ago with some Eley magnums i complained and they did not want to know! Poor customer service! Put me off Eleys TBH Quote Link to comment Share on other sites More sharing options...
Guest cookoff013 Posted November 21, 2013 Report Share Posted November 21, 2013 listen guys, your dealer is the guy to go too. if they are peddling duff carts, then use your consumer rights. if the dealer is having alot of hassle with XYZ brands he will drop them. let your money do the talking, complain officially, buy different product... tell your dealer you dont want xyz. because it is poor. eley are not the only shells in town. same goes for any manufacturer, if they sell duff stuff, tell the dealer not to order it again. he might not listen to you. but he`ll listen if you go elsewhere. Quote Link to comment Share on other sites More sharing options...
Rimfireboy Posted November 21, 2013 Report Share Posted November 21, 2013 I understand that they haven't been very helpful with issues concerning their .22 hollow subsonic rimfire bullets either. Quote Link to comment Share on other sites More sharing options...
hofk Posted November 21, 2013 Report Share Posted November 21, 2013 (edited) Not the same company rimfire and cartridges. Edited November 21, 2013 by hofk Quote Link to comment Share on other sites More sharing options...
simjakcal Posted November 21, 2013 Report Share Posted November 21, 2013 I had similar back last year with a slab of hi flyers,,,some of the boxes wernt full,,i was missing about 20 carts in total....contacted eley and they sent me a voucher for 75 vip's... Quote Link to comment Share on other sites More sharing options...
durry Posted November 22, 2013 Author Report Share Posted November 22, 2013 I contacted eley again and arfter the forth email and using the word! dangerous! I got a reply within 30 mins and got an apology and a voucher for 100. 32 vip fiber I wasn't arfter a freebie just some sort of response but a hundred free shots will do and when I miss I can blame eley ;-) lol Quote Link to comment Share on other sites More sharing options...
Guest rimotu66 Posted November 24, 2013 Report Share Posted November 24, 2013 Ive just started using these same ones with fibre wads, no problem yet but I will open the boxes I have left and have a look, at £70 a slab they should be better then your experience, apart from that you have given me another excuse for my **** shooting Quote Link to comment Share on other sites More sharing options...
durry Posted November 25, 2013 Author Report Share Posted November 25, 2013 £70 .they are 86 or more here in Norfolk a very good cart I dont get meny runners with them just a shame eley have such poor customer service still every time I miss I can blame an empty cart lol Quote Link to comment Share on other sites More sharing options...
berettadevon Posted November 25, 2013 Report Share Posted November 25, 2013 mainly have used eleys firsts or blue cartridges when clay smashing and have had far too many misfires with them, sent me gun too me gunsmith who checked over all parts with in the action and reported nothing was wrong. so now having changed over to the express range i have never had a problem since. even use there clay loads on pigeons and crows after changing chokes to 1/2 and 3/4. Quote Link to comment Share on other sites More sharing options...
Bewsher500 Posted November 26, 2013 Report Share Posted November 26, 2013 have found Eley's very poor in QC over the years most common is shot bulges that are big enough to make chambering difficult never had actual cartridges missing from the box, would have though that was very easy to pick up before packaing complain complain complain only way they ever find out and do anything dealers wont do it for you.....if it cost them a box of cartridges to please you and keep you coming in then they will do that first sit down and write an email or a letter? don;t see it happening you have email and photos. if they want the evidence then they can arrange a dealer to ship it email direct good use of the word "dangerous"!! Quote Link to comment Share on other sites More sharing options...
durry Posted November 26, 2013 Author Report Share Posted November 26, 2013 I sent an email saying thanks for the offer of free cartridges but I wosent arfter a freebie I wos just letting them know about a bad batch and I wos disappointed in there customer service and I got stern and pretty much rude email back . I have never come across a company so far up there own #### Quote Link to comment Share on other sites More sharing options...
Whitebridges Posted November 26, 2013 Report Share Posted November 26, 2013 I bought a slab of Eley HB Pigeon about a couple of years only to find loose shot in the box. There were two inner boxes of 25 where the carts had poor / non existent crimps. So, I wrote a letter to Eley with photographs of the failed crimps and serial batch numbers on the outer case and boxes. I heard not a thing - diddlysquat in fact. I telephoned Eley Hawk at least three times and they couldn't even be bothered to answer the telephone. I took the slab back to my RFD and exchanged them for a slab of Hull cartridges and have continued to buy them ever since in preference to Eley. Other RFD's I speak with all tell me how **** useless Eley are to deal with. The moral of the tale is, if you have a problem with a company and you don't get the service you are looking for jump with your feet, someone else will be glad of your business. Quote Link to comment Share on other sites More sharing options...
durry Posted December 2, 2013 Author Report Share Posted December 2, 2013 Just opened another box only to find more half filled or badly crimped ends so sent a very pleasant email and got a rubbish response ! ! ! ! Wot useless company is it dangerous to shoot carts with these problems ? Just opened another box only to find more half filled or badly crimped ends so sent a very pleasant email and got a rubbish response ! ! ! ! Wot useless company is it dangerous to shoot carts with these problems ? Quote Link to comment Share on other sites More sharing options...
Ears Posted January 5, 2014 Report Share Posted January 5, 2014 I used to Love the Eley VIP,s in the green and gold cases. The new black case version or re vamped VIP,s are rubbish. Gone back to RC Sipe. years ago had problems with some Eleys with carts missing out the boxes. they sent me a voucher for a 100 free carts at any Eley dealer. Eley has been bought out by a Spanish company now a few years back all I hear is poor quality and customer service from many. In my experience if you want rubbish customer service in the shooting world try BROWNING. Quote Link to comment Share on other sites More sharing options...
Paladin Posted January 5, 2014 Report Share Posted January 5, 2014 (edited) have found Eley's very poor in QC over the years most common is shot bulges that are big enough to make chambering difficult never had actual cartridges missing from the box, would have though that was very easy to pick up before packaing Shot bulges. This can happen if the Proofer/Supervisor/Setter notice that the shot weight is down and add more shot via the adjustable shot slide, without checking in the proof guage, or without hitting the wad harder to accommodate the extra couple of shot that may deform the case. Cartridges missing from the box. This can happen if the shot bulges the case stopping the cartridge rolling down the track and into an automatic packer, If the operator is running two machines then this can happen as one unattended machine could produce up to one hundred and sixty cartridges per minute!! This is the risk that the manufacture takes. Edited January 5, 2014 by Paladin Quote Link to comment Share on other sites More sharing options...
Alycidon Posted January 5, 2014 Report Share Posted January 5, 2014 Been using Eley on and off all of my shooting life, about 50 years. In that time I have only had 3 Trapshooting 7s fail to fire, all from the same box. Box was immediately replaced by the dealer when I returned it and the half a dozen or so cartridges left in it. I suppose I must have used 20-25,000 in that time. Eley used to be legendary for cust service, sad to hear that this is no longer the case. However the correct channel for a complaint is the dealer that sold you the products. A Quote Link to comment Share on other sites More sharing options...
silver pigeon69 Posted January 5, 2014 Report Share Posted January 5, 2014 Just opened another box only to find more half filled or badly crimped ends so sent a very pleasant email and got a rubbish response ! ! ! ! Wot useless company is it dangerous to shoot carts with these problems ? Just opened another box only to find more half filled or badly crimped ends so sent a very pleasant email and got a rubbish response ! ! ! ! Wot useless company is it dangerous to shoot carts with these problems ? One of the club members fired an Eley First that had no shot in it. Forgot to check the barrels were clear reloaded and fired! The barrel split at the end, luckily no one was hurt! (think wad had stuck in barrel??) Eley didn't want to know and said that it was the shooters fault for not checking the barrels were clear! ( we averaged 1-2 empty shells per 250 on the last order) Quote Link to comment Share on other sites More sharing options...
durry Posted January 13, 2014 Author Report Share Posted January 13, 2014 Just used the free voucher for 100 vips only to find most were under filled or badly crimped so I emailed eley again and got a rude and and condescending one back . Even my two local rfd hate dealing with them Quote Link to comment Share on other sites More sharing options...
brett1985 Posted January 13, 2014 Report Share Posted January 13, 2014 did you send them pictures of the carts matey? Quote Link to comment Share on other sites More sharing options...
sishyplops Posted January 13, 2014 Report Share Posted January 13, 2014 post the pics on here matey Quote Link to comment Share on other sites More sharing options...
durry Posted January 13, 2014 Author Report Share Posted January 13, 2014 Will do when I get home and figure out how to lol and yes sent them some pics Quote Link to comment Share on other sites More sharing options...
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