bostonmick Posted March 2, 2014 Report Share Posted March 2, 2014 Don't forget......... stop it my ribs are aching. :lol: Link to comment Share on other sites More sharing options...
blasterjudd Posted March 3, 2014 Report Share Posted March 3, 2014 Which branch was this i suspect the Fennes Braintree how disgusting as the guns not even safe! Like others say get it back asap and read them the riot act gis mi money or i go to the trading standards they know u have rights..... This makes u think about doing business with them guys ive never bought they are generally too expensive with no on site gunsmith so they put me off anyways. Lot to be said for a shop with an on site experienced gunsmith that knows his stuff.......... Link to comment Share on other sites More sharing options...
Reeceknight Posted March 3, 2014 Author Report Share Posted March 3, 2014 it wasn't the fennes problem nothing to do with there sight to be honest mate there a great bunch of people, the shops just based near it. Link to comment Share on other sites More sharing options...
blasterjudd Posted March 3, 2014 Report Share Posted March 3, 2014 it wasn't the fennes ? So come on Reece spill the beans which shop was it? as we all need to know for the future? It may assist Link to comment Share on other sites More sharing options...
Reeceknight Posted March 3, 2014 Author Report Share Posted March 3, 2014 I purchased the gun from Essex gun that's based near the fennes, it was just at the fennes it decided to turn into the devil gun. and Essex gun can't really to be blamed for selling me the gun brand new, it's just the fella didn't seem that exited about giving me my money back lol so I'm taking it to Romford to see the owner and discuss refunding my money there (as it's one shop in 2 locations) the gun is dangerous yes I agree but it's hatsans problem. i was thinking about sending them an email. Link to comment Share on other sites More sharing options...
dodeer Posted March 3, 2014 Report Share Posted March 3, 2014 Just be decent its not their fault the gun doesn't always work. The profit on one of those will be about £40 so naff all... Just say your unhappy and would prefer a credit against something else or can I have a straight refund. Link to comment Share on other sites More sharing options...
GingerCat Posted March 3, 2014 Report Share Posted March 3, 2014 Quite simple, money back and off you trot or trading standards, dont leave the gun with them, the contract is with the seller not the manufacturer. Let us know how u get on. Link to comment Share on other sites More sharing options...
dodeer Posted March 3, 2014 Report Share Posted March 3, 2014 Some new autos need a bit of shooting in. My advice would be 50x 70mm 32g and see if that helps it. Link to comment Share on other sites More sharing options...
bruno22rf Posted March 3, 2014 Report Share Posted March 3, 2014 It is NOT Hatsans problem-your contract is with the dealer and the dealer alone-when you bought the gun you both entered into a contract-you to pay a sum of money to them to supply you with goods. These goods must be of a certain quality and last a reasonable time (depending on price and usage)-not only have they failed to supply items of suitable quality but the item they supplied is extremely dangerous and ,I'm guessing, illegal if it fire full auto. Link to comment Share on other sites More sharing options...
blasterjudd Posted March 3, 2014 Report Share Posted March 3, 2014 (edited) Well Reece that is terrible if you were shooting the gun next door on the clay ground they should be ashamed for not promptly laying down the red carpet and giving you back your money or offering a discount on another gun. An absolute disgrace you should not have to do any running over to see the owner in Romford the situation lays fair and square with Braintree Essex Gun shop Manager who should be ashamed of himself for not promptly resolving this one................... I purchased the gun from Essex gun that's based near the fennes, it was just at the fennes it decided to turn into the devil gun. and Essex gun can't really to be blamed for selling me the gun brand new, it's just the fella didn't seem that exited about giving me my money back lol so I'm taking it to Romford to see the owner and discuss refunding my money there (as it's one shop in 2 locations) the gun is dangerous yes I agree but it's hatsans problem. i was thinking about sending them an email. Edited March 3, 2014 by blasterjudd Link to comment Share on other sites More sharing options...
HDAV Posted March 3, 2014 Report Share Posted March 3, 2014 Just be decent its not their fault the gun doesn't always work. The profit on one of those will be about £40 so naff all... Just say your unhappy and would prefer a credit against something else or can I have a straight refund. Their business decision to sell it, their responsibility under the law. Thats what consumer law is for to protect the consumer... Quite simple, money back and off you trot or trading standards, dont leave the gun with them, the contract is with the seller not the manufacturer. Let us know how u get on. Very true, be polite, firm and calm, take a letter with you if they won't play ball hand them the letter watch them open it and walk out with the gun. Did you pay cash or card? Link to comment Share on other sites More sharing options...
subsonicnat Posted March 3, 2014 Report Share Posted March 3, 2014 He Doesn`t Have a leg to stand on, take it back, simple,,you want your money back, say you wouldn`t buy another off him anyway. FullStop.. Link to comment Share on other sites More sharing options...
robbiep Posted March 4, 2014 Report Share Posted March 4, 2014 Right. The LAW, as it applies to faulty goods. You have the right to have working, safe goods. If the goods are faulty, you have the right to have them repaired. If the retailer (and your contract is with the retailer, nobody else) cannot repair the goods, then they have the right to supply a replacement. If after 3 attempts at repair or replacement, the goods are still not 'of merchantable quality' and 'fit for purpose' you have the right to reject the goods and get your money back. They can offer you a credit note, but you do not have to accept that, and you can demand a full refund. That's it. Go in there, know the law, and insist on your rights. If they refuse to comply, write to them and request their reply, in writing, as to why. Then either go to trading standards or go straight to the small claims court. Link to comment Share on other sites More sharing options...
poontang Posted March 4, 2014 Report Share Posted March 4, 2014 Forget the 3 attempts to repair blah, blah, blah. The LAW under the Sale of Goods Act 1979 clearly states that you are entitled to a FULL REFUND if you buy faulty goods, and return them in 'good time'. I'll post the link again. http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act There are no ifs or buts. It's a very clear piece of legislation. Take it back and ask for a refund in full. Link to comment Share on other sites More sharing options...
jasons gold Posted March 4, 2014 Report Share Posted March 4, 2014 I seemto remember it's the owners son that runs the shop at the fennes. I don't know anybody that would even contemplate giving them there hard earned cash Link to comment Share on other sites More sharing options...
HDAV Posted March 4, 2014 Report Share Posted March 4, 2014 Forget the 3 attempts to repair blah, blah, blah. The LAW under the Sale of Goods Act 1979 clearly states that you are entitled to a FULL REFUND if you buy faulty goods, and return them in 'good time'. I'll post the link again. http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act There are no ifs or buts. It's a very clear piece of legislation. Take it back and ask for a refund in full. From the link: "If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund. But, the law only gives you a reasonable time to do this what's reasonable depends on the product and how obvious the fault is." You need to "reject" the gun Link to comment Share on other sites More sharing options...
poontang Posted March 4, 2014 Report Share Posted March 4, 2014 From the link: "If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund. But, the law only gives you a reasonable time to do this what's reasonable depends on the product and how obvious the fault is." You need to "reject" the gun You've lost me there. Link to comment Share on other sites More sharing options...
brett1985 Posted March 4, 2014 Report Share Posted March 4, 2014 I would try the soft but firm approach first. If you go in all guns blazing (no pun intended) then you may find yourself waiting for it to be sent back to the manufacturer for a full report before your money is returned. They are perfectly within their rights (and the law) to do that if they 'believe' that you may have damaged/fettled the gun yourself. Taking a softer approach may save having to go through a long and drawn out proccess of small claims court etc. Just my 2 cents. Link to comment Share on other sites More sharing options...
HDAV Posted March 4, 2014 Report Share Posted March 4, 2014 You've lost me there. YOu actually need to "reject" the gun not go in and say it's broken please fix but clarity actually say "I reject this gun" I copied the text from the link for those too lazy to click and read it. If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund.But, the law only gives you a reasonable time to do this what's reasonable depends on the product and how obvious the fault is. I would think reasonable time clause is met unless you have had it in cabinet for 3 years and only now decided to try and shoot it. Link to comment Share on other sites More sharing options...
poontang Posted March 4, 2014 Report Share Posted March 4, 2014 I copied the text from the link for those too lazy to click and read it. I'm with you now. I thought you were dissing my link!!! Link to comment Share on other sites More sharing options...
Reeceknight Posted March 5, 2014 Author Report Share Posted March 5, 2014 I thought just before returning the gun I would send an email explaining the situation to hatsan and edgar brothers main sights and after sending a umber to the Turkish email for both company's and sending them to the uk contact details I havnt even had a reply. Shocking. Link to comment Share on other sites More sharing options...
CharlieT Posted March 5, 2014 Report Share Posted March 5, 2014 I thought just before returning the gun I would send an email explaining the situation to hatsan and edgar brothers main sights and after sending a umber to the Turkish email for both company's and sending them to the uk contact details I havnt even had a reply. Shocking. I have to ask, why waste your breath sending them an email when your complaint is not with them but with your supplier. Return it now to your retailer and demand a refund. Follow the advice you have been given. Link to comment Share on other sites More sharing options...
Reeceknight Posted March 5, 2014 Author Report Share Posted March 5, 2014 it's getting returned Friday. I'm not going to take a day off to loose out even further on the whole situation. iv listened to advice and I'm using it but in the meantime I want edgar brothers to know the situation and my feelings on the gun. Nothing rong with that. Link to comment Share on other sites More sharing options...
blasterjudd Posted March 5, 2014 Report Share Posted March 5, 2014 Still feel u had bad service from Essex Gun the fella that came out the shop should have nipped it in the bud before it escalated into a problem for everyone to witness! He should have immediately taken you back in the shop offered a refund or exchange to resolve it for you! Steer well clear of buying anything off them fellas... Link to comment Share on other sites More sharing options...
hedge Posted March 5, 2014 Report Share Posted March 5, 2014 Good customer service costs nothing and can get you a customer for life. Bad customer service can cost you a lot and lose several customers for life. They really should have treated the whole situation in a more positive customer focussed way. Drives me man when I read stuff like this. Link to comment Share on other sites More sharing options...
Recommended Posts