steve_b_wales Posted February 13, 2022 Report Share Posted February 13, 2022 I'm trying to watch various channels on my TV, but when I press 'Guide' and then choose the channel, a message comes up ' No Streaming'. How do I get out of this? Quote Link to comment Share on other sites More sharing options...
amateur Posted February 13, 2022 Report Share Posted February 13, 2022 Have you turned it off and on again? Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 13, 2022 Author Report Share Posted February 13, 2022 1 minute ago, amateur said: Have you turned it off and on again? Yes, and also unplugged it from the socket. Left it for 5 minutes, connected back up and still the same. We were watching recorded programs (4) and then just went back into 'Guide' to see what channels to watch. Quote Link to comment Share on other sites More sharing options...
amateur Posted February 13, 2022 Report Share Posted February 13, 2022 Oh well, that's the limit of my technical knowledge! Quote Link to comment Share on other sites More sharing options...
ditchman Posted February 13, 2022 Report Share Posted February 13, 2022 unplug everything...and just run it on Freeview.....to check if the tv is working fine......... Β are you using cheap HDMI cables ? Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 13, 2022 Author Report Share Posted February 13, 2022 1 minute ago, ditchman said: unplug everything...and just run it on Freeview.....to check if the tv is working fine......... Β are you using cheap HDMI cables ? The TV is working fine. The strange thing is that I can watch some channels. So the box is working to an extent. I can also watch other programs that have been recorded. If I can't get it sorted tonight, I will phone the Freesat company tomorrow morning. They will probably suggest a factory reset, but this would mean losing all the programs that have been recorded. We are not usingΒ cheap cables. Quote Link to comment Share on other sites More sharing options...
Mice! Posted February 13, 2022 Report Share Posted February 13, 2022 Have you checked your router is working and not flashing any warnings? Quote Link to comment Share on other sites More sharing options...
Stimo22 Posted February 13, 2022 Report Share Posted February 13, 2022 We started to get problems on some channels at Christmas time. Most were ok but some have real problems, then the local town council put a article on there Facebook page saying that the mobile phone system had been upgraded and this may affect some channels on free view . They advised phoning a help desk called βrestore tvβ and they were very helpful. First they sent some small filters for back of tv , then a filter for loft. In the end they sent an engineer who found a problem and fixed it. May not be any thing to do with phone signals but may help Quote Link to comment Share on other sites More sharing options...
johnphilip Posted February 13, 2022 Report Share Posted February 13, 2022 Steve can you check on your Box for signalΒ strength has your dish movedΒ dropping the signal.Β Some channels may still work on a weaker signal but HD channelsΒ will require a stronger signal . Quote Link to comment Share on other sites More sharing options...
ph5172 Posted February 13, 2022 Report Share Posted February 13, 2022 Has it been since the weather has turned or is it excessively windy? see if you can check the signal strength in settings. Β full retune could also be an option Β Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 13, 2022 Author Report Share Posted February 13, 2022 I reset the remote control and also put the box back to factory settings, then set it all back up again. Signal strength is good. Now, I have most channels coming on straight away, but one or two have the same problem. I'll check it again tomorrow morning and will probably ring the UK call centre for advice. They did help me out before. Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Thanks for everyone's help, advice and suggestions. Quote Link to comment Share on other sites More sharing options...
johnphilip Posted February 14, 2022 Report Share Posted February 14, 2022 (edited) 12 hours ago, steve_b_wales said: I reset the remote control and also put the box back to factory settings, then set it all back up again. Signal strength is good. Now, I have most channels coming on straight away, but one or two have the same problem. I'll check it again tomorrow morning and will probably ring the UK call centre for advice. They did help me out before. Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Β Thanks for everyone's help, advice and suggestions. Have some of these channelsΒ moved . Have they changed there name , I know that with freeview and freesat . Freeview does not have some channels I enjoy I have to watch them on freesat . Here is an exampleΒ .you did the right thing reseting and scanning all the channels . I would also look to see if these channels are still availableΒ if you can find a full list of availableΒ channelsΒ https://www.cordbusters.co.uk/freesat-sky-shakeup-channels-changing/ Edited February 14, 2022 by johnphilip Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 14, 2022 Author Report Share Posted February 14, 2022 49 minutes ago, johnphilip said: Have some of these channelsΒ moved . Have they changed there name , I know that with freeview and freesat . Freeview does not have some channels I enjoy I have to watch them on freesat . Here is an exampleΒ .you did the right thing reseting and scanning all the channels . I would also look to see if these channels are still availableΒ if you can find a full list of availableΒ channelsΒ https://www.cordbusters.co.uk/freesat-sky-shakeup-channels-changing/ Nothing has changed. As mentioned, we were watching some recorded programs, then pressed the 'guide' button to see what was on the other channels and the problems began. I haven't phoned the advice line yet but will do soon. At the moment, we can watch some channels as normal but cannot watch others. Quote Link to comment Share on other sites More sharing options...
Loki Posted February 14, 2022 Report Share Posted February 14, 2022 Hi Steve Does the STB have some means of updating software - if you are well behind (ie not toggled to auto update) could be an issue......... F Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 14, 2022 Author Report Share Posted February 14, 2022 6 hours ago, Loki said: Hi Steve Does the STB have some means of updating software - if you are well behind (ie not toggled to auto update) could be an issue......... F According to the Freesat advice line, they think the problem is with the satellite dish. I tested it on their advice and reported back that the signal strength was good but the quality poor. I don't agree with Thier findings. The dish is approx 17 years old though. An engineer is calling tomorrow to test the dish but he said that in his opinion it needs renewing. I don't mind having a new one (Β£149 fitted) and only hope that it is the cause of everything. If not, then I'll have to purchase a new Freesat box! Quote Link to comment Share on other sites More sharing options...
Loki Posted February 15, 2022 Report Share Posted February 15, 2022 Hi Steve I am sure you have considered a more local provider of TV/Satellite services - usually far cheaper to put up a new dish/LNB, 'specially if cabling is already in situ. Older dishes can and do rust - suspect this leads to loss of signal focussing on to LNB, which if also few years old is likely to drop part of the signal...... F Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 15, 2022 Author Report Share Posted February 15, 2022 1 hour ago, Loki said: Hi Steve I am sure you have considered a more local provider of TV/Satellite services - usually far cheaper to put up a new dish/LNB, 'specially if cabling is already in situ. Older dishes can and do rust - suspect this leads to loss of signal focussing on to LNB, which if also few years old is likely to drop part of the signal...... F Yes, a local family firm. I know things can break or cause problems within seconds, it's just strange that after watching a recorded program, then switching back to live viewing, it went wrong. I'll have a new satellite dish anyway as the original is way past it's time, but I still think the problem is with the Freesat box. I'll check later once the dish has been fitted. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted February 15, 2022 Author Report Share Posted February 15, 2022 Update. The engineer called this afternoon and first off, checked the satellite signal coming into the Freesat box by using some sort of measuring device. It showed very poor quality and signal. Checking the dish, which he agreed was at least 20 years old, he said the LNB was 'full of water' and showed me. Luckily, he had a spare in his van ( original fitted by a SKY engineer) and after resetting a few things, everything was okay. It cost Β£99 in total which I was pleased with. ππππ Quote Link to comment Share on other sites More sharing options...
ditchman Posted February 15, 2022 Report Share Posted February 15, 2022 22 minutes ago, steve_b_wales said: Update. The engineer called this afternoon and first off, checked the satellite signal coming into the Freesat box by using some sort of measuring device. It showed very poor quality and signal. Checking the dish, which he agreed was at least 20 years old, he said the LNB was 'full of water' and showed me. Luckily, he had a spare in his van ( original fitted by a SKY engineer) and after resetting a few things, everything was okay. It cost Β£99 in total which I was pleased with. ππππ RESULTΒ Quote Link to comment Share on other sites More sharing options...
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