steve_b_wales Posted July 31, 2012 Report Share Posted July 31, 2012 I class myself as being an honest person, but would like other people's oppinion's as to what they would do. Basically, approx two weeks ago, I bought an 'item' from a well known shooting sports supplier. The item was delivered by courier, and everything was fine. I acknowledged receipt of the item to the supplier, via email. Yesterday,I received an email from the supplier, stating that my 'order' would be delivered that day, by the same courier firm. As I'm on night shifts,I left a note on my front door, asking for the item to be left with my neighbour. I checked with my neighbour later that day, and sure enough,the same item had been delivered again. Now, what do I do? Do I contact the supplier, and tell them that they have made a mistake by sending me my order again? Or do I say nothing, and wait and see if they will contact me? My neighbour had to sign for the package,so I could'nt state that I had not received it. I know the answer, but it will be interesting to hear what other's would do in my situation. Steve. Quote Link to comment Share on other sites More sharing options...
yankeedoodlepigeon Posted July 31, 2012 Report Share Posted July 31, 2012 Check you have not paid for it twice. Quote Link to comment Share on other sites More sharing options...
Bloke Posted July 31, 2012 Report Share Posted July 31, 2012 Personally I would ring him, a lot of small businesses are hand to mouth at present. If there is anything else on his stock that you want, offer to send the item back to him if he will credit you with the postage costs against the other item. He may give you a bit extra for your honesty, if not, a bit of goodwill in the future may well pay you back even more. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 31, 2012 Author Report Share Posted July 31, 2012 Check you have not paid for it twice. I checked my bank account, and have not been charged. Personally I would ring him, a lot of small businesses are hand to mouth at present. If there is anything else on his stock that you want, offer to send the item back to him if he will credit you with the postage costs against the other item. He may give you a bit extra for your honesty, if not, a bit of goodwill in the future may well pay you back even more. This company is not a small business, in fact, it's quite large. The trade price of the item to them, is not a great deal,as the item is worth less than £40.00 retail. Quote Link to comment Share on other sites More sharing options...
yankeedoodlepigeon Posted July 31, 2012 Report Share Posted July 31, 2012 They will most likely say it's not worth sending it back to them. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 31, 2012 Author Report Share Posted July 31, 2012 They will most likely say it's not worth sending it back to them. Sending the item to me, via the courier, cost me £6.00. I'm not sure if it would cost the same in reverse order. Quote Link to comment Share on other sites More sharing options...
SneakyD Posted July 31, 2012 Report Share Posted July 31, 2012 If it were me I would contact them. If I just kept it, I would feel like a thief and I hate thieves . Quote Link to comment Share on other sites More sharing options...
cocker3 Posted July 31, 2012 Report Share Posted July 31, 2012 i fit were me i would give them a call and ask what they would like me to do with it as before if i kept it it would feel like steeling Quote Link to comment Share on other sites More sharing options...
hendersons Posted July 31, 2012 Report Share Posted July 31, 2012 If it was me i would give them a shout and give them the option of paying the courier fee to get it back. Thereis one exception to this and that would be if it was _ _ _ _ _ _ _ _ _/ _ _ _ / _ _ _ _ _ _ and then I would not mention it and use it as part payment to myself for the goods that still haven't showed from before Christmas even though the money has gone from my account and many calls/emails PromIsing it's in the post Nick Quote Link to comment Share on other sites More sharing options...
zx10mike Posted July 31, 2012 Report Share Posted July 31, 2012 well you should not have to inconvenience your self in any way.if there daft enough to send you 2 its up to them to do the leg work and make contact.they will probably not bother for a small amount.why should you have to go a que in the post office if its there mistake.this does not make you a thief at all.if they contacted you and you said you had not got it that would.chill out and don't worry. Quote Link to comment Share on other sites More sharing options...
Lord Geordie Posted July 31, 2012 Report Share Posted July 31, 2012 Drop them a message and tell them the delivery has been duplicated, If they ask for it back tell them to send a courier to collect from your gaff! If they ask why, tell them for the same reason you had it delivered! You don't have time to go to the postie. Make an Honest gesture in letting them know it's been duplicated Quote Link to comment Share on other sites More sharing options...
storme37 Posted July 31, 2012 Report Share Posted July 31, 2012 (edited) ring them tell them you got it and if they want to arrange to have it collected you will hand it over to their courier. make them make the arrangements its their mistake not yours Edited July 31, 2012 by storme37 Quote Link to comment Share on other sites More sharing options...
leeds chimp Posted July 31, 2012 Report Share Posted July 31, 2012 i would be honest and tell them. Karma and all that Quote Link to comment Share on other sites More sharing options...
bobt Posted July 31, 2012 Report Share Posted July 31, 2012 I would ring them, you will probably be charged twice anyway. Quote Link to comment Share on other sites More sharing options...
kent Posted July 31, 2012 Report Share Posted July 31, 2012 ring them tell them you got it and if they want to arrange to have it collected you will hand it over to their courier. make them make the arrangements its their mistake not yours I think thats quite fair, why should you pay out any extra for thier mistake. Next do it all the time for my Mrs Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 31, 2012 Author Report Share Posted July 31, 2012 I have just phoned the company and explained what they have done. The person on the other end was quite surprised that I had received a duplicate order,and, as he stated,would not have noticed the error. He thanked me for my honesty, and is sending a pre-paid postage label to me. I don't mind taking the item to the post office, as it's better than waiting in for a courier to arrive. Quote Link to comment Share on other sites More sharing options...
Big_Paulie Posted July 31, 2012 Report Share Posted July 31, 2012 Good on you Steve. Was just about to post a reply suggesting you do exactly what you've done. Good to see there's still plenty of honesty out there, especially as not a single soul on here advised you to keep it :-) P Quote Link to comment Share on other sites More sharing options...
Brown Sauce Posted July 31, 2012 Report Share Posted July 31, 2012 I have just phoned the company and explained what they have done. The person on the other end was quite surprised that I had received a duplicate order,and, as he stated,would not have noticed the error. He thanked me for my honesty, and is sending a pre-paid postage label to me. I don't mind taking the item to the post office, as it's better than waiting in for a courier to arrive. Reckon you did the right thing here Steve. I'd hate the feeling of knowing that at some possible point down the line, the error is found and then explaining your reason for not doing the right thing in the first place. :unsure: Quote Link to comment Share on other sites More sharing options...
keg Posted July 31, 2012 Report Share Posted July 31, 2012 You did exactly the right thing, had youkept it it would be theft. Good on ya, most of us are honest. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted July 31, 2012 Author Report Share Posted July 31, 2012 Good on you Steve. Was just about to post a reply suggesting you do exactly what you've done. Good to see there's still plenty of honesty out there, especially as not a single soul on here advised you to keep it :-) P Reckon you did the right thing here Steve. I'd hate the feeling of knowing that at some possible point down the line, the error is found and then explaining your reason for not doing the right thing in the first place. :unsure: When the item arrived, I said straight away that I intended to return it. I just wanted to see what other PW members would do in the same situation,and it was nice to see that everyone said they would return it. I will add though, that if I had been the supplier, and someone had shown some honesty,then I would have at least given them a gift voucher for their next purchase. Quote Link to comment Share on other sites More sharing options...
TbirdX Posted July 31, 2012 Report Share Posted July 31, 2012 I had a similar situation some years back.I was delivered 2 TVs by mistake. I phoned the company and explained their mistake, they said they'd arrange to collect one. 6 months later, after hearing nothing from the company, I unpacked the 2nd one and have it to this day. Well, I tried at least. Quote Link to comment Share on other sites More sharing options...
Vipa Posted July 31, 2012 Report Share Posted July 31, 2012 (edited) Steve... whether you like it or not.. if you keep the item without paying it is theft irrespective of whether the item was sent to you as a mistake.. that is the conclusion a court would reach, don't know what the actual act would be termed... theft by inaction? Anyhoo.. if you don't send it back and have admitted on here that you have received it without payment and are considering just keeping shtum... I would say you have backed yourself into a corner anyway! Just read the rest of the posts... you did the right thing! Edited July 31, 2012 by Vipa Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted July 31, 2012 Report Share Posted July 31, 2012 I had a double delivery from Amazon once because we discovered after about three weeks that they delivered the first package to a house about seven doors up with an infirm old lady in it who couldn't easily shuffle down to ours to give me the package. I did end up with both deliveries and after a few unsuccessful attempts to get Amazon to have them back I ended up giving the duplicates away. It was books so not like a TV... Quote Link to comment Share on other sites More sharing options...
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