woodfordpigeon Posted January 24, 2014 Report Share Posted January 24, 2014 I take size 8 or 42 shoe's / boots. I have a pair of Aigle boots size 8 They fit fine with boot socks So I thought they are a bit tight even though I have had them five years (great Boots) I ordered a pair of Aigle size 43 to allow a bit of space. Got to the field and tried them on they were to tight even without boot socks. So the new boots even though they are a size bigger are to small. Emailed them.They replied please return them for a size 44 (.9.5 or 10) This I done and paid about £14 postage. I have received and email to say they have mud on them so we are returning them to you. Well I can say that there might be a little mark or two as I did try to wear them but they were to tight. They are simply not fit for a size 8 person and they will now not send a size 44 uk10 they recommend The cost with postage is now about £170.If I wear them I think they will split. will that be ok for warranty. Should I except this or do I have any claim. This is within one week of delivery. Quote Link to comment Share on other sites More sharing options...
chrisjpainter Posted January 24, 2014 Report Share Posted January 24, 2014 To be honest, a refund will be tricky, as they've been deemed to have been worn outside. If you wear them and they split you could get something back under warranty, but the result might be a replacement not a refund. Then they will send you another pair of 8's. What I would do is check the length of them. A 42 (size 8) should be 10 1/4" long and a 43 (8.5) should be 10.5". You never know, something might have gone awry with the labelling... Failing that, get as much as you can selling them on? Quote Link to comment Share on other sites More sharing options...
pigeonblasterian Posted January 24, 2014 Report Share Posted January 24, 2014 Would not think you will get a refund.Probably classed as worn now you should have tried them on before going out to the field. Quote Link to comment Share on other sites More sharing options...
pontbeck Posted January 24, 2014 Report Share Posted January 24, 2014 Would not think you will get a refund.Probably classed as worn now you should have tried them on before going out to the field. +1 Quote Link to comment Share on other sites More sharing options...
aris Posted January 24, 2014 Report Share Posted January 24, 2014 They have no obligation to refund unless they are faulty. Typically with shoe shops who do take returns, they ask that you test/try them in the shop, or at home on a carpet so that the soles do not get scuffed (particularly leather soles). Amazon are quite good with this - they do FREE returns/exchanges on most shoes/clothing (you need to check each item if it states 'free returns') - and that includes Aigle boots. They do request that you try/test them on a carpeted surface though. Quote Link to comment Share on other sites More sharing options...
m3vert Posted January 24, 2014 Report Share Posted January 24, 2014 I think the blame lies with yourself for trying them on for the first time in the field. Unless they have a defect I think you've had it. Hard lesson learned I think. Quote Link to comment Share on other sites More sharing options...
kyska Posted January 24, 2014 Report Share Posted January 24, 2014 I think the blame lies with yourself for trying them on for the first time in the field. Unless they have a defect I think you've had it. Hard lesson learned I think. Agreed, why didnt you try them on in the house? I'll give you a fiver for them. Quote Link to comment Share on other sites More sharing options...
four-wheel-drive Posted January 24, 2014 Report Share Posted January 24, 2014 (edited) About four years ago I got a new pair of brown trainers and I was so pleased with them as I always have problems getting shoes that fit so I ordered two more pairs at £50 each one in brown and one in black when the tread started to get worn down I went on to the next brown pair and had no problems but when It came to the black pair I just could not get on with them its a bit late to complane after 4 years so I gave them to a friend he loves them quite what the moto to this is I do not no. The problem is I have found over the years you can never rely on things being the same size in different makes but I did not expect that to apply to different colours as well. Edited January 24, 2014 by four-wheel-drive Quote Link to comment Share on other sites More sharing options...
daz2202 Posted January 24, 2014 Report Share Posted January 24, 2014 A proper shoe repair shop (cobler) will stretch them for you Quote Link to comment Share on other sites More sharing options...
chrisjpainter Posted January 24, 2014 Report Share Posted January 24, 2014 About four years ago I got a new pair of brown trainers and I was so pleased with them as I always have problems getting shoes that fit so I ordered two more pairs at £50 each one in brown and one in black when the tread started to get worn down I went on to the next brown pair and had no problems but when It came to the black pair I just could not get on with them its a bit late to complane after 4 years so I gave them to a friend he loves them quite what the moto to this is I do not no. The problem is I have found over the years you can never rely on things being the same size in different makes but I did not expect that to apply to different colours as well. I preferred this without the edit! it was a story about a man with some shoes, where some careful planning was ruined by a change of colour. There's a movie in this. A rubbish movie, but i'm pretty sure I've seen worse! Quote Link to comment Share on other sites More sharing options...
Rogc Posted January 24, 2014 Report Share Posted January 24, 2014 I'm sure if you wear them again the stitching will just split. They will therefore not be of merchantable quality and will qualify for a full refund. I wouldn't for a minute suggest a little assistance in making this happens though. Quote Link to comment Share on other sites More sharing options...
oscarsdad Posted January 24, 2014 Report Share Posted January 24, 2014 Why did you try them on in the mud? Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted January 24, 2014 Report Share Posted January 24, 2014 (edited) You would be covered under the Distance selling law-however you must return the item in good condition-surely they would clean up good as new? Edited January 24, 2014 by bruno22rf Quote Link to comment Share on other sites More sharing options...
evo Posted January 24, 2014 Report Share Posted January 24, 2014 A proper shoe repair shop (cobler) will stretch them for you + 1 they can stretch them and widen them if they are too tight, go to a cobblers and they will sort them for ya no problem atb Evo Quote Link to comment Share on other sites More sharing options...
Squash wavy Posted January 24, 2014 Report Share Posted January 24, 2014 Actually, under distance selling regs, you would have been entitled to the refund but because you wore them outside, you no longer can as the next person they try to sell them to will no doubt be upset about the marks and mud. Quote Link to comment Share on other sites More sharing options...
Therealchucknorris Posted January 24, 2014 Report Share Posted January 24, 2014 Maybe a daft question but if it was just mud, why not clean them off before sending back and make them look more like new than they were? Quote Link to comment Share on other sites More sharing options...
pigeonblasterian Posted January 24, 2014 Report Share Posted January 24, 2014 They were soiled so you cannot expect to get your money back. If you wore a new pair of underpants and soiled them would you expect your money back. Quote Link to comment Share on other sites More sharing options...
woodfordpigeon Posted January 25, 2014 Author Report Share Posted January 25, 2014 A proper shoe repair shop (cobler) will stretch them for youThanks for the advice I am now sorted and happy with the result. woodfordpigeon Quote Link to comment Share on other sites More sharing options...
Budice Posted January 25, 2014 Report Share Posted January 25, 2014 What happened then? Did you get a full refund or discount of another pair? Quote Link to comment Share on other sites More sharing options...
aris Posted January 25, 2014 Report Share Posted January 25, 2014 + 1 they can stretch them and widen them if they are too tight, go to a cobblers and they will sort them for ya no problem atb Evo I didn't know they could do that with rubber boots. I always have a problem with shoe width - can all cobblers do this? Quote Link to comment Share on other sites More sharing options...
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