Lloyd90 Posted March 6, 2018 Report Share Posted March 6, 2018 I recently bought a part for a shower on eBay - my new lodger is a plumber and I was having an issue with my shower not giving hot water. He had a look and we ordered the part he suspected needed changing. The part came and he took the shower apart - when he took the faulty part out he checked another valve and hey presto it worked without putting the new part in. Now I chose eBay to buy this part as I know they normally have a good returns policy, as he had told me it may be one of the two things and we may not need the part - turns out we didn’t - so he wraps the part back up and I notify them online - there isn’t really an option for “we never needed the part after all” so I clicked the ‘part doesn’t fit’ box - printed the return label and sent it back exactly as I had received it - brand spanking new in full working order. Now I’ve received a message from the seller saying that there is water in the bag, asking how exactly it didn’t fit and saying that they will have to go to the expense of having the valve tested before it can be sold... It sat on my counter top for 3 days before I sent it back and had no water etc out of it. My mate the plumber says they’re trying it on and 90% of the time buying plumbing parts they’ll have small amounts of water in them (whether this is true or not I have no idea but I imagine someone on here will). I replied to said seller on eBay staying that the parts wasn’t used and I don’t see how there is water in it. I did say that perhaps there was water already in it as apparently they are saying it must be tested before it can be sold to anyone, therefore surely it was tested before being sent to me?! Regardless I asked them to let me know what was happening as otherwise I would have to raise a dispute. They have replied saying that I am apparently now blackmailing them! No idea where that came from?! Now I know some people out there are shady and try to rip people off, but I’ve 100% genuinely not used this part and returned it in the exact same condition that it came. Is the fella trying not to give a refund? I’m just looking how to raise a dispute on eBay now. Quote Link to comment Share on other sites More sharing options...
Hamster Posted March 6, 2018 Report Share Posted March 6, 2018 If it does get as far as raising an issue through ebay then mention straight away that the part didn't get anywhere near to being used and the reason you ticked "didn't fit" was because the option "not required" wasn't available. Quote Link to comment Share on other sites More sharing options...
sportsbob Posted March 6, 2018 Report Share Posted March 6, 2018 In the option list "changed my mind" exists so that is what you should have ticked. Provided you used a "but it now" then distance selling laws apply and if it was only 3 days then you are within the 14 day period. Under this law you are responsible for all postage costs which keeps things fair, by saying it" doesn't fit" is implying its either a faulty part or miss manufactured and the seller is responsible for the postage costs. Now from the sellers point of view why should he be out of pocket for your mistake when he knows it will fit the shower it was made for. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 1 minute ago, sportsbob said: In the option list "changed my mind" exists so that is what you should have ticked. Provided you used a "but it now" then distance selling laws apply and if it was only 3 days then you are within the 14 day period. Under this law you are responsible for all postage costs which keeps things fair, by saying it" doesn't fit" is implying its either a faulty part or miss manufactured and the seller is responsible for the postage costs. Now from the sellers point of view why should he be out of pocket for your mistake when he knows it will fit the shower it was made for. That was not my intention and I simply clicked that to return an item that was not needed. Quote Link to comment Share on other sites More sharing options...
mowdy Posted March 6, 2018 Report Share Posted March 6, 2018 So you lied to the supplyer and then got caught out why not just man up Quote Link to comment Share on other sites More sharing options...
mel b3 Posted March 6, 2018 Report Share Posted March 6, 2018 to do the decent thing lloyd , you need to explain to the supplier that you didnt need the part , and then pay for the return postage mate, its the right thing to do. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 (edited) 55 minutes ago, mowdy said: So you lied to the supplyer and then got caught out why not just man up Not really...I clicked the box that I thought most applied to the situation and didn’t know there would be any difference. 8 minutes ago, mel b3 said: to do the decent thing lloyd , you need to explain to the supplier that you didnt need the part , and then pay for the return postage mate, its the right thing to do. If I had known that Mel I would have clicked that option from the beginning, genuine mistake. Although I’m still left with the issue that the seller is saying they now “have to test the part at expense”. The options for returns on eBay are generic as far as I can see - eg “it didn’t fit” is a standard response for many of their items (eg clothes etc) - I don’t see why this means they would need to test it?? When I messaged the seller I clearly stated that it turned out the part was not needed. Edited March 6, 2018 by Lloyd90 Quote Link to comment Share on other sites More sharing options...
peck Posted March 6, 2018 Report Share Posted March 6, 2018 pay the postage. why should he have to pay the postage when it was your fault you had to return it. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 3 minutes ago, peck said: pay the postage. why should he have to pay the postage when it was your fault you had to return it. I’m more than happy to, was a genuine mistake. Issue I’m concerned about is them saying they have to now have the part tested ... Quote Link to comment Share on other sites More sharing options...
mel b3 Posted March 6, 2018 Report Share Posted March 6, 2018 26 minutes ago, Lloyd90 said: Not really...I clicked the box that I thought most applied to the situation and didn’t know there would be any difference. If I had known that Mel I would have clicked that option from the beginning, genuine mistake. Although I’m still left with the issue that the seller is saying they now “have to test the part at expense”. The options for returns on eBay are generic as far as I can see - eg “it didn’t fit” is a standard response for many of their items (eg clothes etc) - I don’t see why this means they would need to test it?? When I messaged the seller I clearly stated that it turned out the part was not needed. im not honestly sure , but i would guess that by clicking the "it didnt fit" box , even accidentaly , it is taken that the part is in some way wrong , with a shower , wrong may well mean life threateningly dangerous(imagine a waterproof cover not fitting correctly on an electric shower),and it will almost definitely cost them more than the part is worth to get it tested. whatever you do now , the seller has lost money through no fault of their own mate. its not up to me to tell you what you have to do lloyd , youre an adult and are free to make your own decisions mate . its just that for me , its an integrity thing , sometimes in life we just have to bite the bullet , it might leave a bad taste in our mouth , but its the right thing to do. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 9 minutes ago, mel b3 said: im not honestly sure , but i would guess that by clicking the "it didnt fit" box , even accidentaly , it is taken that the part is in some way wrong , with a shower , wrong may well mean life threateningly dangerous(imagine a waterproof cover not fitting correctly on an electric shower),and it will almost definitely cost them more than the part is worth to get it tested. whatever you do now , the seller has lost money through no fault of their own mate. its not up to me to tell you what you have to do lloyd , youre an adult and are free to make your own decisions mate . its just that for me , its an integrity thing , sometimes in life we just have to bite the bullet , it might leave a bad taste in our mouth , but its the right thing to do. I’ve already told the seller I never used the part and there is nothing wrong with it. I made that very clear. I’ll happily pay the postage. I can’t imagine there’s even a test to do for the pipe ... Quote Link to comment Share on other sites More sharing options...
walshie Posted March 6, 2018 Report Share Posted March 6, 2018 17 minutes ago, Lloyd90 said: I’m more than happy to, was a genuine mistake. Issue I’m concerned about is them saying they have to now have the part tested ... Mistakes happen. It's how you deal with them that counts. I can see the sellers point of view though. If he sells part A to fit shower B and you say it doesn't fit (even by mistake) he probably thinks all his other part As are iffy. Maybe legally he has to have parts like that tested when they are returned, to stop buyers fitting his part and returning the item they replaced? I'm sure it can and will be amicably resolved. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 Just for the record the valve or part in question goes inside the twist knob that turns the water off - it’s not a part inside an electric shower at - the whole shower isn’t even electric in anyway. Just looked its the thermostatic cartridge Quote Link to comment Share on other sites More sharing options...
mowdy Posted March 6, 2018 Report Share Posted March 6, 2018 Another custard who thinks everyone should pay except them! just man up and pay for your mistake Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 (edited) 5 minutes ago, mowdy said: Another custard who thinks everyone should pay except them! just man up and pay for your mistake ??? what’s your issue fella? I specifically checked if I could return it if it was the wrong part - that’s the sole reason I picked that seller over others. If you accidently bought the wrong part for something and you didn’t return it unused and full working order for a refund then your a fool ?? Edited March 6, 2018 by Lloyd90 Quote Link to comment Share on other sites More sharing options...
mowdy Posted March 6, 2018 Report Share Posted March 6, 2018 Yes but you lied on the return s and got caught out? Why did you not email them and explain what happened before you sent it back and claimed it did not fit.As a normal honest person would do... Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 Just had notification through; 1) I had paid the postage - it was £3.05 2) the seller inspected the part and agreed it was in full working order and all fine and gave me a full refund 3 minutes ago, mowdy said: Yes but you lied on the return s and got caught out? Why did you not email them and explain what happened before you sent it back and claimed it did not fit.As a normal honest person would do... I didn’t lie - there were a few options available and I picked the one that I thought was correct. I genuinely did. You seem to have a deep seated mistrust - why? As just mentioned - I’ve just received a refund from the seller - who checked the item and saw it was as I said - in full working order and had no issues. As the refund was issued I was also charged for the return through PayPal. So I did infact pay the postage it seems. Quote Link to comment Share on other sites More sharing options...
mowdy Posted March 6, 2018 Report Share Posted March 6, 2018 Toys now back in the Pram? Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 2 minutes ago, mowdy said: Toys now back in the Pram? Your very odd. Quote Link to comment Share on other sites More sharing options...
mowdy Posted March 6, 2018 Report Share Posted March 6, 2018 Takes one to know one I guess if you don’t like the answer don’t ask the question if you are offend by the truth? Quote Link to comment Share on other sites More sharing options...
Jaymo Posted March 6, 2018 Report Share Posted March 6, 2018 From the drop down box on your ‘my Ebay’ page, the item will have the option to return. clicking this gives a further drop down menu, in this instance I would have selected “changed my mind” In doing so it means that you as the buyer are responsible for the postage, whereas if you click some of the other titles it then places the onus on the Selelr to pay for return postage. As a seller this can be infuriating as you know the item is good but the buyer is always looking for the cheaper option. So when Ebay does it’s automatic crediting you are out of pocket for the return postage and often the outbound postage if you list items as ‘Postage included’ . Im not knocking you at all Lloyd as Ebay is a minefield, guess this sort of ‘try before you buy, no questions asked and full refunds’ is why the High Street shops can not compete? Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted March 6, 2018 Report Share Posted March 6, 2018 Well I am glad it all seems to have been sorted, Lloyd, be careful out there, it's a dangerous world! Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted March 6, 2018 Author Report Share Posted March 6, 2018 12 hours ago, Jaymo said: From the drop down box on your ‘my Ebay’ page, the item will have the option to return. clicking this gives a further drop down menu, in this instance I would have selected “changed my mind” In doing so it means that you as the buyer are responsible for the postage, whereas if you click some of the other titles it then places the onus on the Selelr to pay for return postage. As a seller this can be infuriating as you know the item is good but the buyer is always looking for the cheaper option. So when Ebay does it’s automatic crediting you are out of pocket for the return postage and often the outbound postage if you list items as ‘Postage included’ . Im not knocking you at all Lloyd as Ebay is a minefield, guess this sort of ‘try before you buy, no questions asked and full refunds’ is why the High Street shops can not compete? I clicked didn’t fit and I paid the return postage anyways mate was through Shuttle Ltd and to be fair I would of asked a high street shop if I could bring it back if it won’t fit lol is this not the done thing? Quote Link to comment Share on other sites More sharing options...
davewh100 Posted March 7, 2018 Report Share Posted March 7, 2018 i take Lloyd90 has a fairly honest bloke and he admits he ticked the wrong box don't think there is any need for silly comments, this must put people of posting stuff on the forum Quote Link to comment Share on other sites More sharing options...
Jaymo Posted March 7, 2018 Report Share Posted March 7, 2018 13 hours ago, Lloyd90 said: I clicked didn’t fit and I paid the return postage anyways mate was through Shuttle Ltd and to be fair I would of asked a high street shop if I could bring it back if it won’t fit lol is this not the done thing? But, it did fit- you just didn’t need it :-) We’re all guilty of buying things ‘just in case’ and taking said items back when not needed. From a retailers ( especially a small one man band type) point of view it must be very frustrating thinking you have a sale to then a week later have to refund for the item and if there is any damage to the packaging, sell it on at a loss. But anyway Lloyd, we know you one of the good ones- just some subjects best kept to yourself from the PW ‘Judge and Jury’ :-) Quote Link to comment Share on other sites More sharing options...
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