pigeon controller Posted May 18, 2018 Report Share Posted May 18, 2018 Leading on from the previous rant I had to renew my passport recently and struggled to get the system to accept my current photo. After several attempts it was accepted and sent electronically . A few days later it was rejected and I was asked to resend and more realistic image. My son suggested that it may be the moustache that was confusing the system!!!!!! Has anybody else had a problem or was it a vendetta from Pigeon H.Q. Of of course it could have been disbelief that I was such a perfect specimen after seventy years????? Quote Link to comment Share on other sites More sharing options...
Mice! Posted May 18, 2018 Report Share Posted May 18, 2018 possibly the tache? We did ours a few weeks ago, the machine was stupid your face has to be in the circle but to see this and that your not smiling, showing teeth or hair is covering your face(not a problem for me ?) but getting the kids to look at a blank screen when there face is bottom right!!! Lots of fun. Quote Link to comment Share on other sites More sharing options...
dead eye alan Posted May 18, 2018 Report Share Posted May 18, 2018 24 minutes ago, pigeon controller said: Leading on from the previous rant I had to renew my passport recently and struggled to get the system to accept my current photo. After several attempts it was accepted and sent electronically . A few days later it was rejected and I was asked to resend and more realistic image. My son suggested that it may be the moustache that was confusing the system!!!!!! Has anybody else had a problem or was it a vendetta from Pigeon H.Q. Of of course it could have been disbelief that I was such a perfect specimen after seventy years????? Does this mean a delayed departure for warmer climate , or are you going latter this year? Quote Link to comment Share on other sites More sharing options...
pigeon controller Posted May 18, 2018 Author Report Share Posted May 18, 2018 10 minutes ago, dead eye alan said: Does this mean a delayed departure for warmer climate , or are you going latter this year? Mid July to Mid September. Quote Link to comment Share on other sites More sharing options...
dead eye alan Posted May 18, 2018 Report Share Posted May 18, 2018 15 minutes ago, pigeon controller said: Mid July to Mid September. I will get some extra cartridge's in ready for August layed barley, them brummy pigeon are bound to fly south unharmed. Have a good holiday. Quote Link to comment Share on other sites More sharing options...
Wb123 Posted May 18, 2018 Report Share Posted May 18, 2018 My moustache was accepted before it's most recent pruning (it was getting silly). Quote Link to comment Share on other sites More sharing options...
pigeon controller Posted May 18, 2018 Author Report Share Posted May 18, 2018 49 minutes ago, dead eye alan said: I will get some extra cartridge's in ready for August layed barley, them brummy pigeon are bound to fly south unharmed. Have a good holiday. Dream on, thanks. Quote Link to comment Share on other sites More sharing options...
Cranfield Posted May 18, 2018 Report Share Posted May 18, 2018 My brother had his rejected as the lighting was considered inadequate. He used a photo booth at his local leisure centre and when he mentioned it to them they replied that quite a few people had had the same problem. The copies he had retained looked quite clear. He had new ones done at Boots and they were accepted. Quote Link to comment Share on other sites More sharing options...
grrclark Posted May 18, 2018 Report Share Posted May 18, 2018 My missus just renewed her passport using the online service and the photo I took on the iphone was good enough to do the job, I suspect the photo booth is now in the dotage of its years. It will of course take firearms licensing another decade or so to catch up and we will still be relying on folded up bits of paper when everything else is fully digital. Quote Link to comment Share on other sites More sharing options...
pigeon controller Posted May 18, 2018 Author Report Share Posted May 18, 2018 1 minute ago, grrclark said: My missus just renewed her passport using the online service and the photo I took on the iphone was good enough to do the job, I suspect the photo booth is now in the dotage of its years. It will of course take firearms licensing another decade or so to catch up and we will still be relying on folded up bits of paper when everything else is fully digital. My picture was on the I phone and rejected but eventually submitted then rejected two days later. Quote Link to comment Share on other sites More sharing options...
grrclark Posted May 18, 2018 Report Share Posted May 18, 2018 3 minutes ago, pigeon controller said: My picture was on the I phone and rejected but eventually submitted then rejected two days later. Did they give you any reasons for the rejection? I know they are fairly explicit about having a plain light coloured background and even lighting. They work out a lot of facial biometric data from the photographs and if the lighting casts shadows or the like it is a problem. Do you know if your last passport had a biometric chip in it? Quote Link to comment Share on other sites More sharing options...
pigeon controller Posted May 18, 2018 Author Report Share Posted May 18, 2018 1 hour ago, grrclark said: Did they give you any reasons for the rejection? I know they are fairly explicit about having a plain light coloured background and even lighting. They work out a lot of facial biometric data from the photographs and if the lighting casts shadows or the like it is a problem. Do you know if your last passport had a biometric chip in it? They did say it had shadow on it , so I went out in the sun against a light sheet and the system accepted and then rejected two days later. I don't think I had a chip in my last one ten years ago. Quote Link to comment Share on other sites More sharing options...
JDog Posted May 18, 2018 Report Share Posted May 18, 2018 PC, if the tash is the problem just peel it off and stick it back on after the photo has been taken. Quote Link to comment Share on other sites More sharing options...
clakk Posted May 18, 2018 Report Share Posted May 18, 2018 Burton post office has a special passport foto booth and they check all for a fee and touch wood our last one,s went through ok .Dont know if it,s because we paid extra that there was no issue ,does Brummigum post office have such a system? The pigeons tell me they,l help as they are relieved when they see your car heading down to Dover Quote Link to comment Share on other sites More sharing options...
grrclark Posted May 18, 2018 Report Share Posted May 18, 2018 5 hours ago, pigeon controller said: They did say it had shadow on it , so I went out in the sun against a light sheet and the system accepted and then rejected two days later. I don't think I had a chip in my last one ten years ago. If it is the first biometric one then they may be more particular about what they accept, frustrating all the same for you though. Quote Link to comment Share on other sites More sharing options...
pigeon controller Posted May 19, 2018 Author Report Share Posted May 19, 2018 On 18 May 2018 at 15:09, JDog said: PC, if the tash is the problem just peel it off and stick it back on after the photo has been taken. That's a good idea , may try that. Quote Link to comment Share on other sites More sharing options...
Gordon R Posted May 19, 2018 Report Share Posted May 19, 2018 Good to see the Passport Office has tightened up. It wasn't very long ago that they issued multiple passports to the same person - eleven, if my memory serves - all the one person, but with subtle variations of the same three names.. Quote Link to comment Share on other sites More sharing options...
la bala Posted May 19, 2018 Report Share Posted May 19, 2018 You didnt send your avatar did you PC. Quote Link to comment Share on other sites More sharing options...
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