steve_b_wales Posted January 22, 2021 Report Share Posted January 22, 2021 When using my computer, every now and then, the internet goes down (I can still get a signal on my mobile phone using the WiFi) This only lasts a minute or two and happens when I log into a different site, and not while I am actually doing something, if that makes sense. It's more of a nuisance than a problem. I ran a diagnostic check and a message read: Your computer appears to be correctly figured, but the device or resource (Primary DNS Server) is not responding. Any thoughts? Quote Link to comment Share on other sites More sharing options...
Demonic69 Posted January 22, 2021 Report Share Posted January 22, 2021 8 minutes ago, steve_b_wales said: When using my computer, every now and then, the internet goes down (I can still get a signal on my mobile phone using the WiFi) This only lasts a minute or two and happens when I log into a different site, and not while I am actually doing something, if that makes sense. It's more of a nuisance than a problem. I ran a diagnostic check and a message read: Your computer appears to be correctly figured, but the device or resource (Primary DNS Server) is not responding. Any thoughts? If your DNS is set to your router it'll be an issue with the Wi-Fi. If DNS is set to an external source it could be that. Assuming you're using a PC: Win+R Type "cmd" and press enter (no quotes) In that black box type "ipconfig /all" If your IP, Default gateway and DNS are on the same range - 192.168.1.x for example - then you're using your router's DNS Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 22, 2021 Author Report Share Posted January 22, 2021 13 minutes ago, Demonic69 said: If your DNS is set to your router it'll be an issue with the Wi-Fi. If DNS is set to an external source it could be that. Assuming you're using a PC: Win+R Type "cmd" and press enter (no quotes) In that black box type "ipconfig /all" If your IP, Default gateway and DNS are on the same range - 192.168.1.x for example - then you're using your router's DNS Thanks. I'll try it now, although I may never get back on here again! 2 minutes ago, steve_b_wales said: Thanks. I'll try it now, although I may never get back on here again! Update: I typed in CMD /enter and a small black box came on the screen. It read: Microsoft Windows etc. C:\users\valleyboy> (flashing cursor) Do I type in ipconfig/all after this? Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted January 22, 2021 Report Share Posted January 22, 2021 7 minutes ago, steve_b_wales said: Thanks. I'll try it now, although I may never get back on here again! Update: I typed in CMD /enter and a small black box came on the screen. It read: Microsoft Windows etc. C:\users\valleyboy> (flashing cursor) Do I type in ipconfig/all after this? Yes with a space between ipconfig and / Valleyboy is your user name. As you are running that command logged in to the machine as that user. You can do ipconfig /flushdns too Quote Link to comment Share on other sites More sharing options...
Walker570 Posted January 22, 2021 Report Share Posted January 22, 2021 Any problems and I have mine checked over.... in fact I have it checked anyway once or twice a year. Computer specialist comes in spends an hour playing with it and I give him £20 and sometimes a brace of pheasants for his trouble. He irons out all and any likely glitches. Have done this for ten years or more now. Must be someone similae living near you. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 22, 2021 Author Report Share Posted January 22, 2021 5 minutes ago, Walker570 said: Any problems and I have mine checked over.... in fact I have it checked anyway once or twice a year. Computer specialist comes in spends an hour playing with it and I give him £20 and sometimes a brace of pheasants for his trouble. He irons out all and any likely glitches. Have done this for ten years or more now. Must be someone similae living near you. Good idea, I'll check on that. There are a few other small issues that could be sorted. I was thinking of putting my computer back to factory settings then re-installing the programs I have on it. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 22, 2021 Author Report Share Posted January 22, 2021 25 minutes ago, ShootingEgg said: Yes with a space between ipconfig and / Valleyboy is your user name. As you are running that command logged in to the machine as that user. You can do ipconfig /flushdns too After entering the ipconfig/all a list of various settings came up. I noticed: IP Routing Enabled - No WINS Proxy enabled - No I'm not sure if this is supposed to state that? Quote Link to comment Share on other sites More sharing options...
sportsbob Posted January 22, 2021 Report Share Posted January 22, 2021 18 minutes ago, steve_b_wales said: After entering the ipconfig/all a list of various settings came up. I noticed: IP Routing Enabled - No WINS Proxy enabled - No I'm not sure if this is supposed to state that? mine says the same and I have no issues Quote Link to comment Share on other sites More sharing options...
discobob Posted January 22, 2021 Report Share Posted January 22, 2021 20 minutes ago, steve_b_wales said: After entering the ipconfig/all a list of various settings came up. I noticed: IP Routing Enabled - No WINS Proxy enabled - No I'm not sure if this is supposed to state that? Who is your internet provider now? Some providers has issues when their DNS servers are being hit (your router will refer to those DNS servers For IPCONFIG /ALL do you have the same ip address (numbers with dots between) for the default gateway and DNS (as asked by another member)? if not what are they You can hard code another DNS address (like Google or OpenDNS) in your local settings but this can be a bit complex to do if you have very limited skills but if you can follow pictures https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 If you aren't using Windows 10 just search "how to set DNS on Windows X" where X is the windows version that you have Change the DNS and then see if your issue carries on - if it does give me a shout with the next steps to take Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 22, 2021 Author Report Share Posted January 22, 2021 15 minutes ago, discobob said: Who is your internet provider now? Some providers has issues when their DNS servers are being hit (your router will refer to those DNS servers For IPCONFIG /ALL do you have the same ip address (numbers with dots between) for the default gateway and DNS (as asked by another member)? if not what are they You can hard code another DNS address (like Google or OpenDNS) in your local settings but this can be a bit complex to do if you have very limited skills but if you can follow pictures https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 If you aren't using Windows 10 just search "how to set DNS on Windows X" where X is the windows version that you have Change the DNS and then see if your issue carries on - if it does give me a shout with the next steps to take Thanks for the advice. It's over my head to be honest, but I will look into getting the computer sorted out. I may even buy a new one as this one is old. Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted January 22, 2021 Report Share Posted January 22, 2021 1 hour ago, steve_b_wales said: Thanks for the advice. It's over my head to be honest, but I will look into getting the computer sorted out. I may even buy a new one as this one is old. Ipconfig /all will return everything. Leaving /all off will show you your Internet address, the routers and the gateway. Id run Ioconfig /flushdns aswell. Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted January 22, 2021 Report Share Posted January 22, 2021 The DNS - domain name system, resolves the website names, so Google.co.uk is in fact 8.8.8.8 as an ip address, but its all set out so us humans can type a word and not numbers. So your internet providers DNS sever is possibly playing up. Meaning that when you try to go somewhere it cannot resolve the command you have sent it. Sometimes resetting the router can sort this, so power off and power out. Then 5/10 minutes later power back on. Quote Link to comment Share on other sites More sharing options...
Agriv8 Posted January 22, 2021 Report Share Posted January 22, 2021 I would reset your router turn off for 5 mins and power back on. regards Agriv8 Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 22, 2021 Author Report Share Posted January 22, 2021 1 minute ago, Agriv8 said: I would reset your router turn off for 5 mins and power back on. regards Agriv8 I will do, but I have to wait another week as it's new and according to the instructions etc, Vodafone (my ISP) are checking/tweaking it during the first 4 weeks. Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted January 22, 2021 Report Share Posted January 22, 2021 11 minutes ago, steve_b_wales said: I will do, but I have to wait another week as it's new and according to the instructions etc, Vodafone (my ISP) are checking/tweaking it during the first 4 weeks. You just told me why its not working... Vodafone, get onto them and tell them you're having issues if its a new router. Quote Link to comment Share on other sites More sharing options...
Agriv8 Posted January 22, 2021 Report Share Posted January 22, 2021 50 minutes ago, ShootingEgg said: You just told me why its not working... Vodafone, get onto them and tell them you're having issues if its a new router. Yep ring Vodaphone and explain you are having DNS issues with the new routes Quote Link to comment Share on other sites More sharing options...
old man Posted January 23, 2021 Report Share Posted January 23, 2021 OMG, pencil and paper was never this much trouble?..........Thankfully. Quote Link to comment Share on other sites More sharing options...
Munzy Posted January 24, 2021 Report Share Posted January 24, 2021 As @ShootingEggand @discobob have already said, it sounds like Vodafone’s DNS servers are slow. I had exactly the same with Plusnet. I went round and round with engineer visits, new routers, new micro filters all driven by Plusnet who refused to admit it was their service that was the problem. In the end I heard about OpenDNS on a forum and updated the DNS IP address on the router and BOOM, internet issues gone. I had exactly the same issues as you with browser hanging when loading a new page. Infuriating! Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 24, 2021 Author Report Share Posted January 24, 2021 17 hours ago, Munzy said: As @ShootingEggand @discobob have already said, it sounds like Vodafone’s DNS servers are slow. I had exactly the same with Plusnet. I went round and round with engineer visits, new routers, new micro filters all driven by Plusnet who refused to admit it was their service that was the problem. In the end I heard about OpenDNS on a forum and updated the DNS IP address on the router and BOOM, internet issues gone. I had exactly the same issues as you with browser hanging when loading a new page. Infuriating! I'll be onto them tomorrow morning. Quote Link to comment Share on other sites More sharing options...
Demonic69 Posted January 24, 2021 Report Share Posted January 24, 2021 Just set your DNS to 8.8.8.8 and 8.8.4.4, much better than using the ISP's Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 24, 2021 Author Report Share Posted January 24, 2021 2 hours ago, Demonic69 said: Just set your DNS to 8.8.8.8 and 8.8.4.4, much better than using the ISP's I wouldn't have a clue how to do this to be honest. Quote Link to comment Share on other sites More sharing options...
Munzy Posted January 24, 2021 Report Share Posted January 24, 2021 What make and model router do you have. We might be able to find some step by steps instructions for you. You won’t need any input from Vodafone so wouldn’t waste your time talking to them! Quote Link to comment Share on other sites More sharing options...
discobob Posted January 25, 2021 Report Share Posted January 25, 2021 Just do it in WIndows on your PC first (the instructions I put up above) - if it works we can then get into the complexities of setting up your router to provide the same for all your devices that connect to the internet via that. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted January 26, 2021 Author Report Share Posted January 26, 2021 On 24/01/2021 at 22:35, Munzy said: What make and model router do you have. We might be able to find some step by steps instructions for you. You won’t need any input from Vodafone so wouldn’t waste your time talking to them! Its a model THG3000 Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted January 26, 2021 Report Share Posted January 26, 2021 Just did a quick Google on that router. Seems dns is an issue with it. When you try to go on websites does it put https:// at the front, change ot to http:// does that work? I have a remote support tool. That i could use and sort over a phone call if you like? Maybe one evening this week? Quote Link to comment Share on other sites More sharing options...
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