JustJon Posted April 28, 2013 Report Share Posted April 28, 2013 So... Had the new car (as in delivery miles only) 10days and an 18t lorry decided to drive in to me. They've admitted full liability, insurance pointed me to a local repair place and said they'd visit me to quote on the repair before getting permission to fix. Spoke to the repair place, no visits - I have to go there. Can't really be doing with the hassle or more time taken up. Do I have to use who I'm told? Why can't I just drive the car into Volvo and pick it up when fixed. Quote Link to comment Share on other sites More sharing options...
Rupert Posted April 28, 2013 Report Share Posted April 28, 2013 You don't have to use the body shop they recommend but,you might have problems if there is a problem later on with your repairer or they have preferential rates with them meaning your chosen repairer may be more expensive and you will be liable for the shortfall. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted April 28, 2013 Report Share Posted April 28, 2013 So... Had the new car (as in delivery miles only) 10days and an 18t lorry decided to drive in to me. They've admitted full liability, insurance pointed me to a local repair place and said they'd visit me to quote on the repair before getting permission to fix. Spoke to the repair place, no visits - I have to go there. Can't really be doing with the hassle or more time taken up. Do I have to use who I'm told? Why can't I just drive the car into Volvo and pick it up when fixed. Why not ring your insurer at 09:00 tomorrow morning! Quote Link to comment Share on other sites More sharing options...
Blackbart Posted April 28, 2013 Report Share Posted April 28, 2013 Suprised it can be fixed if an 18 tonne lorry hit it ! Quote Link to comment Share on other sites More sharing options...
JustJon Posted April 28, 2013 Author Report Share Posted April 28, 2013 Why not ring your insurer at 09:00 tomorrow morning! Because I'm concerned my insurer is steering me towards their best interest rather than what I'm legally allowed Quote Link to comment Share on other sites More sharing options...
zipdog Posted April 28, 2013 Report Share Posted April 28, 2013 If the company your insurance use is Just car clincs make sure your car does not go there. They are useless, i was told my car would be fixed in 2 weeks time, it ended up taking 12 weeks! Was told they had ordered all the parts, only to be told later they had not! The customer service is just as bad and when i complained the manager told me he was not impressed with my attitude and they has done a good job! Moral of the story do not take your car to Just Car Clinics if you like your car and want it fixed in a reasonable time! Quote Link to comment Share on other sites More sharing options...
linny Posted April 28, 2013 Report Share Posted April 28, 2013 Suprised it can be fixed if an 18 tonne lorry hit it ! why a 44 tonne truck can still just give it a kiss Quote Link to comment Share on other sites More sharing options...
delburt0 Posted April 28, 2013 Report Share Posted April 28, 2013 So... Had the new car (as in delivery miles only) 10days and an 18t lorry decided to drive in to me. They've admitted full liability, insurance pointed me to a local repair place and said they'd visit me to quote on the repair before getting permission to fix. Spoke to the repair place, no visits - I have to go there. Can't really be doing with the hassle or more time taken up. Do I have to use who I'm told? Why can't I just drive the car into Volvo and pick it up when fixed. get your mum to repair it if you want you are not tied to who they say as long as its a registered bodyshop , as long as your mum has a bodyshop that is... Quote Link to comment Share on other sites More sharing options...
JustJon Posted April 28, 2013 Author Report Share Posted April 28, 2013 Suprised it can be fixed if an 18 tonne lorry hit it ! Tried to sneak down my side after not noticing I'd stopped and didn't fit. Quote Link to comment Share on other sites More sharing options...
bobt Posted April 28, 2013 Report Share Posted April 28, 2013 mate of mine picked up his new car 8am monday morning, on his way to work driving slowly on the M62 an artic driver ran over him, driver had fallen asleep at the wheel. he survived but the car didnt, count yourself lucky if you walk away from any smash, take the car to where YOU want it to go. Quote Link to comment Share on other sites More sharing options...
Gordon R Posted April 28, 2013 Report Share Posted April 28, 2013 Read the small print on your policy. Some insist you can only go to one of their recommended repair centres. I fell for that when a bright spark reversed - at some speed - straight in to my car. When I had refused to accept the less than perfect repair - for the fifth time - I was told I could have gone to a repairer of my choice. In the end, the repair company bought me off with a £2k sweetener. I accepted the repair and traded the car in. Quote Link to comment Share on other sites More sharing options...
Blackbart Posted April 28, 2013 Report Share Posted April 28, 2013 A few years back (quite a few ) i worked at a body shop and we got a 911 in that had been T boned at some traffic lights. The owner had been presented with it at a special presentation to celebrate 50 years of porsche at a dealers. He drove out the dealers and stopped at red lights, when they changed he drove through and got smashed off a golf jumping the lights at speed. The 911 was banana shaped when we got it and they wanted it repaired as it was a limited edition 50th aniversary jobby. IT HAD .9 OF A MILE ON THE CLOCK ! ! The owner never accepted the car and the insurance company retained it after paying £39000 for the repairs and coughed up to the owner the full amount for it. Quote Link to comment Share on other sites More sharing options...
al4x Posted April 29, 2013 Report Share Posted April 29, 2013 As its a non fault accident you have more rights, talk to Volvo where you want to take it odds are they will handle the whole thing Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted April 29, 2013 Report Share Posted April 29, 2013 I thought that,if your car was virtually brand new,if someoine crashes into it then the car is replaced by another new vehicle? Any repair on a brand new car is going to lower its resale value when you come to sell. Quote Link to comment Share on other sites More sharing options...
al4x Posted April 29, 2013 Report Share Posted April 29, 2013 only if it is a write off or close to being one. Then within a certain age they usually cough up for a new one Quote Link to comment Share on other sites More sharing options...
DSPUK Posted April 29, 2013 Report Share Posted April 29, 2013 We got caught by Aviva like that - It had to go to their approved repair company which so happened to be local Ford dealer I use for servicing - If I took it else where I would have had to have paid a £500 excess - I wish I had as repairs were carp but I wanted car back asap. - One other thng is make sure you have courtesy car on your policy - I didn't as we were two car family - or was 9 month's before accident and never thought to check policy. Dave Quote Link to comment Share on other sites More sharing options...
poppythedog Posted April 30, 2013 Report Share Posted April 30, 2013 You don't have to involve your insurer at all, it's nowt to do with them & they may/probably will count it as a negative against you at renewal time. Call the other party's insurer, tell them they are 100% liable & send the car back to the supplying dealer, if the damage is great demand a new car. Also demand an immediate hire car and don't be told who or where will deal with your car. They will have preferential rates with a repairer hence they will try & bully you to use that repairer but they may not do the best job. Been there & done it, don't let them dictate anything to you. Quote Link to comment Share on other sites More sharing options...
TaxiDriver Posted April 30, 2013 Report Share Posted April 30, 2013 why a 44 tonne truck can still just give it a kiss just with a whole lot more passion :lol: :lol: Quote Link to comment Share on other sites More sharing options...
old rooster Posted April 30, 2013 Report Share Posted April 30, 2013 Nearly new car, bashed into and repaired. Wherever you get it done I'll have a little wager now that you won't be happy with it ever again. Had my one and only new car reversed over by a moron in a removals lorry, it went back to the main dealers and the paint job was never right despite repeated returns for rework. The way cars are made initially these days is pretty slick and you'll do well to find anyone who can fix it so it isn't noticeable. Bad luck OP, well worth seeing if you can get a new one in replacement. Quote Link to comment Share on other sites More sharing options...
Livefast123 Posted April 30, 2013 Report Share Posted April 30, 2013 (edited) Do not send it to the insurers recommended repairers unless you have heard good reports about the place. I have made representations on numerous occasions about the quality of repairs to my parents vehicles when they have been involved in minor non fault accidents. Stupid things like the quality of the paint / filler job and them forgetting to affix trim properly. If it was new I would want it going to the local Volvo dealership as any unauthorised repair work will invalidate your bodywork warranty. Edited April 30, 2013 by Livefast123 Quote Link to comment Share on other sites More sharing options...
cocker3 Posted April 30, 2013 Report Share Posted April 30, 2013 (edited) Because I'm concerned my insurer is steering me towards their best interest rather than what I'm legally allowed as they always will buddy are you insured with volvo insurance ? Edited April 30, 2013 by cocker3 Quote Link to comment Share on other sites More sharing options...
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