30-6 Posted November 12, 2016 Report Share Posted November 12, 2016 If I ordered an item (CD player), off the internet - e bay shop on the 3rd, had it delivered to a third party on the 7th - Argos, and was available for me to pick up on the 10th, when does my guarantee start ? The 3rd, 7th or 10th ? Quote Link to comment Share on other sites More sharing options...
billytheghillie Posted November 12, 2016 Report Share Posted November 12, 2016 I would say 3rd, that was the date of purchase. Quote Link to comment Share on other sites More sharing options...
sportsbob Posted November 13, 2016 Report Share Posted November 13, 2016 10th because that was the day you took possession Quote Link to comment Share on other sites More sharing options...
herby Posted November 13, 2016 Report Share Posted November 13, 2016 ok I will go the 7th Quote Link to comment Share on other sites More sharing options...
30-6 Posted November 13, 2016 Author Report Share Posted November 13, 2016 I am thinking the same as sportsbob, the actual day I had it in my hand so to say. Quote Link to comment Share on other sites More sharing options...
herby Posted November 13, 2016 Report Share Posted November 13, 2016 Billytheghilli wins Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted November 13, 2016 Report Share Posted November 13, 2016 Has it broken already? Quote Link to comment Share on other sites More sharing options...
30-6 Posted November 13, 2016 Author Report Share Posted November 13, 2016 No, just thinking ahead. Quote Link to comment Share on other sites More sharing options...
Adge Cutler Posted November 13, 2016 Report Share Posted November 13, 2016 (edited) Two issues here I would opine. One is the sale of goods act relevant to the vendor the other is warranty relevant to the manufacturer. I would say its when its registered with the manufacturer. Read the small print on the warranty. Edited November 13, 2016 by Adge Cutler Quote Link to comment Share on other sites More sharing options...
UKPoacher Posted November 13, 2016 Report Share Posted November 13, 2016 Two issues here I would opine. One is the sale of goods act relevant to the vendor the other is warranty relevant to the manufacturer. I would say its when its registered with the manufacturer. Read the small print on the warranty. The Sale of Goods Act was replaced last year. Under the Consumer Rights Act 2015 your initial guarantee is against the retailer, not the manufacturer (which is the same as was under the SoGA) and commences when you buy the goods. More here...... http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#product-quality Quote Link to comment Share on other sites More sharing options...
Adge Cutler Posted November 13, 2016 Report Share Posted November 13, 2016 The Sale of Goods Act was replaced last year. Under the Consumer Rights Act 2015 your initial guarantee is against the retailer, not the manufacturer (which is the same as was under the SoGA) and commences when you buy the goods. More here...... http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#product-quality I stand corrected. Quote Link to comment Share on other sites More sharing options...
B25Modelman Posted November 13, 2016 Report Share Posted November 13, 2016 (edited) The Sale of Goods Act has been replaced with the Consumer Rights Act October 2015. The goods must be of satisfactory quality, as described and fit for purpose. This criteria is unknown until you have the item in your possession for examination so I would strongly argue that the 10th is the start date. As with my new Benelli, when I registered it online I put the date I collected it as the purchase date and GMK have used it. Edited November 13, 2016 by B25Modelman Quote Link to comment Share on other sites More sharing options...
Adge Cutler Posted November 13, 2016 Report Share Posted November 13, 2016 The Sale of Goods Act has been replaced with the Consumer Rights Act October 2015. The goods must be of satisfactory quality, as described and fit for purpose. This criteria is unknown until you have the item in your possession for examination so I would strongly argue that the 10th is the start date. The warranty on the washing machine I bought last week clearly says...... "This warranty is valid for 18 months from the date of registration.... we will send you confirmation of this date within the next 14 days " It may be the CD player has a registration card also. ? Quote Link to comment Share on other sites More sharing options...
UKPoacher Posted November 13, 2016 Report Share Posted November 13, 2016 The Sale of Goods Act has been replaced with the Consumer Rights Act October 2015. The goods must be of satisfactory quality, as described and fit for purpose. This criteria is unknown until you have the item in your possession for examination so I would strongly argue that the 10th is the start date. As with my new Benelli, when I registered it online I put the date I collected it as the purchase date and GMK have used it. The guarantee with the retailer starts on the day of purchase. If the delivery is delayed over 30 days than there is recourse for compensation, but the contract with the retailer under the Consumer Rights Act is from date of purchase. Regards manufacturer's warranties; these are subject to the terms and conditions that are displayed or written on the product packaging, instructions, warranty card, etc. That is a legal agreement between the manufacturer and the buyer and as such is a separate contract outside the CRA, but enforceable by law. So they can agree to start their warranty at any time after purchase or the same time as it. Using guarantees and warrantiesMany products, such as electrical goods, are sold with a manufacturer's guarantee (or warranty), often for a year. Guarantees are a contract between you and the manufacturer and the manufacturer must do whatever it says it will do in the guarantee. Usually this will be to repair or replace a faulty item. Retailers will sometimes contact the manufacturer on your behalf but they are not obliged to do so. However, you still have rights under the Consumer Rights Act or Sale of Goods Act even if your guarantee has expired. A manufacturer's guarantee doesn't replace these rights and retailers can't ignore this. It will depend on the product and the fault but you could be legally entitled to a free repair or, in some cases, a replacement by the retailer for some time after the manufacturer's guarantee has expired. http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product Quote Link to comment Share on other sites More sharing options...
B25Modelman Posted November 13, 2016 Report Share Posted November 13, 2016 The guarantee with the retailer starts on the day of purchase. If the delivery is delayed over 30 days than there is recourse for compensation, but the contract with the retailer under the Consumer Rights Act is from date of purchase. Regards manufacturer's warranties; these are subject to the terms and conditions that are displayed or written on the product packaging, instructions, warranty card, etc. That is a legal agreement between the manufacturer and the buyer and as such is a separate contract outside the CRA, but enforceable by law. So they can agree to start their warranty at any time after purchase or the same time as it. http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product as maybe but I would certainly contest a problem if delivery were 3 to 5 days after purchase. Quote Link to comment Share on other sites More sharing options...
UKPoacher Posted November 13, 2016 Report Share Posted November 13, 2016 as maybe but I would certainly contest a problem if delivery were 3 to 5 days after purchase. That's not the point. You can contest what you want, but the OP asked what the law said. Some companies will honour guarantees long after the expiry date, others won't and it could take an expensive trip to court to find out whether they agreed with you. And there is no guarantee that they will Quote Link to comment Share on other sites More sharing options...
mel b3 Posted November 13, 2016 Report Share Posted November 13, 2016 i think all companies should offer a similar guarantee to the one that my good lady offers with her leather products , the guarantee lasts until you peg out or she does . Quote Link to comment Share on other sites More sharing options...
12gauge82 Posted November 14, 2016 Report Share Posted November 14, 2016 That's not the point. You can contest what you want, but the OP asked what the law said. Some companies will honour guarantees long after the expiry date, others won't and it could take an expensive trip to court to find out whether they agreed with you. And there is no guarantee that they will Spot on. If I may ad that a trip to the small claims court last time I checked was approximately 80-90 pounds so although I expect irrelevant in this instance not as expensive as some would think. Quote Link to comment Share on other sites More sharing options...
B25Modelman Posted November 14, 2016 Report Share Posted November 14, 2016 So it's better to get the suppliers start time, in writing, before you place an order. Quote Link to comment Share on other sites More sharing options...
Adge Cutler Posted November 14, 2016 Report Share Posted November 14, 2016 Most electrical goods of this nature carry with them in the packaging a warranty or guarantee card which has to be filled in with the vendors name and address and date of purchase. If you didn't buy this by email and bought it in person the shop sometimes stamps this and fills it in for you. If they didn't stamp it you should still fill it in and send it off so that the warranty or guarantee is registered with the manufacturer. If 6 months down the line of a 12 month warranty the item packs up and you haven't registered it then it may be difficult to get any satisfaction particularly if the vendor has gone out of business. Is there a warranty card with your CD player 30 - 6 ? ..if so I would fill it in and send it off. Job done. ! Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted November 14, 2016 Report Share Posted November 14, 2016 Filling in the warranty card makes no difference at all to your guarantee - your contract is with the seller and not the maker. Any warranty implied by the manufacturer when asking you to fill out a warranty card is above and beyond your statutory rights but will normally be passed on to some PITA extended warranty company. Quote Link to comment Share on other sites More sharing options...
B25Modelman Posted November 14, 2016 Report Share Posted November 14, 2016 (edited) Filling in the warranty card makes no difference at all to your guarantee - your contract is with the seller and not the maker. Any warranty implied by the manufacturer when asking you to fill out a warranty card is above and beyond your statutory rights but will normally be passed on to some PITA extended warranty company. cough...I purchased a Delonghi coffee machine from John Lewis with 2 year warranty. When it arrived I registered the machine with Delonghi online. A part broke just under the 2 years. I contacted Delonghi service direct (35 miles from me) they offered to replace the part under warranty. I hand delivered it (even though they offered to collect) and hey presto part replaced plus I had them service it at the same time. No PITA warranty co involved. Edited November 14, 2016 by B25Modelman Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted November 14, 2016 Report Share Posted November 14, 2016 You drove a round trip of 70 miles for nothing then - you should have returned it to ,or contacted, the seller. No PITA warranty company yet my friend cos they are still offering a "Warranty" but as soon as this period is over, as sure as eggs is eggs, you will be contacted by , most likely, Domestic & General. Quote Link to comment Share on other sites More sharing options...
B25Modelman Posted November 14, 2016 Report Share Posted November 14, 2016 (edited) You drove a round trip of 70 miles for nothing then - you should have returned it to ,or contacted, the seller. No PITA warranty company yet my friend cos they are still offering a "Warranty" but as soon as this period is over, as sure as eggs is eggs, you will be contacted by , most likely, Domestic & General. I combined both trips with visits elsewhere and to look around the Delonghi/Kenwood outlet store (some good deals to be had). The machine is now 4 years old. Delonghi offer biennial servicing (every two years for those who don't know), at the end of the second two year period (August this year) Delonghi emailed me and offered a reduced priced service which I took up. Two months after that service (last week) the machine failed so I contacted Delonghi who offered to collect it and repair it FOC. Again I took the machine personally and they replaced the main mother board. I have great regard for companies that offer this type of service. They treat their customers as valuable commodities unlike Suzuki UK who after 20 years of owning various models, don't give a dip. I no longer drive their vehicles but I will buy another Delonghi should the need arise. Edited November 14, 2016 by B25Modelman Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted November 14, 2016 Report Share Posted November 14, 2016 I am glad that you find their service "above and beyond" the call of duty - it's rare in these days. Quote Link to comment Share on other sites More sharing options...
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